Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I have to say I had really positive experience on using their platform.
But few days ago, I can't login into my account, and I wrote a mail to their customer service. And here is how they replied:
Upon further investigations we have identified fraudulent activities on your account and others which are linked to this one.
And I was so shocked I replied (you can see from the photo I attached), I didn't do anything wrong you can't just close my account without letting me know what rules I broke to cause this issue, and then they still replied the same content back to me, saying this account is involved in some fraudulent activities….
I was super confused and angry…. Bcz I also have item I'm selling on the platform, and few days ago before my account being shut down I just sent out my items(a see by Chloe bag)to the Hong Kong hub….
Everything about the customer service is very unprofessional and confusing! Now I'm still trying to mail them to ask how they will handle my item being shipped out, I hope at least they will return my bag bag to me…. :'(( (
La vente a été annulée sans que nous soyons averti.
Il n'y a pas de N° de téléphone pour vous joindre. C'est vrai, les clients c'est ennuyeux!
Pas content.
Dear Walter, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
Item is true as it described in the website so it gives me the confidence that the next time i buy would have the same good quality
I can't log in to my account please help me log in to my account I have many orders pending
Dear Erin, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
I paid for their authentication service in addition to a vintage Fendi handbag from this site. When i received the item it was obviously a fake and I was extremely disappointed.
I complained to their customer service team as well as sent photos of the issues i had with the bag. To which they continued to respond with an automated reply, saying they will 're-verify my item if i send it back to them'.
I asked them, why would i trust you to verify my item again when you clearly did not authenticate it correctly to begin with? They continued to send me pre-written responses, not even reading what i was writing.
I asked for a full refund and stated that i would, of course, return the bag. I also asked them to actually read my messages and not send me automated responses. They told me their team would have to re-authenticate the bag, and if they find it to match the sellers description (aka. Real) then they would resell it under my own profile?
Such a mess of a website/process. Don't waste your money.
Dear Jen, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
This is my first purchase. Looking, forward to a great time.
As a buyer, I had mixed experience. Some pleasant and some unpleasant. Unpleasant as I had a few cancelled transactions by sellers that accept my offers, then suddenly changed their mind to sell at the agreed price. It seems no negative outcome will await the sellers if they repeatedly do so, so you may find these happening rather often.
As a seller, pretty amazed recently my bag was refused for listing even though an original boutique receipt was presented with bag photos. Instead of asking for clearer or specific pictures for verification, they just sent you email to notify for the rejection, without any opportunity to clarify.
Frankly, I am thankful as buyer for their careful attitude, but as both buyer and seller, I am worried for their lack of expertise in verification. Bag was bought personally from the brand store, so it's 200% authentic yet was refused due to their inability to verify as it's a rare piece. It's ok for me as there are many places I can list eg. EBay or some physical consignment stores, I am just so blown away with such ignorance by such established company.
I hope the company verification team can be filled with more qualified personnel. I think the website is doing a pretty decent good job overall. But, this unpleasant experience had me hesitant to list my items again since I am really worried my authentic pieces are deemed non-verifiable.
Dear Yentl, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
I ordered an Hermes shirt. It was listed as being in very good condition. The seller took ten days to ship it, it was stuffed into a used Ziploc bag, it smelled heavily of mildew, and there is a large stain under armpit... of course not mentioned nor visible in photos. First and last time using this company. No number for customer service, bot replies in chat- or no reply at all.
Dear Joshua, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
I was excited to get a $30 welcome off my first purchase. Then I was offered $20 off and then my purchase didn't apply. Also considering the shipping was from Europe it was cheaper to send to the US than to Israel. I will consider carefully before I purchase again.
Although I have not had a ton of sales on this platform the ones that I did have did not disappoint.
I have attempted to list an item with Vestaire twice (not including interruptions. It's still not listed because at the age of 62 and having worked in the retail arena for a number of years, I think I know how I want to present my item to potential customers.
Don't worry, I won't be trying again. As you and Tradesy have merged, I would like my $140+ for the sale of my Gucci shoes.
Dear Barbara, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
And wouldn't even allow me to return it for a refund because I'd not used the return label within 7 days (missed it in my emails!). No quality control at all and their authentication fee they charged is clearly a scam if they've sent me a blatantly fake bag.
Dear Emily, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
I don't know why my sale was canceled I got no communication from the seller
Dear Michelle, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
I'm a first time shopper. My first experience was great. I made a purchase that arrived before delivery time. The Tory Burch sandals were in excellent condition.
I am still waiting on the refund of 174.84 that I purchased on 8/11/21. Hopefully, the purchase will turn out better. I purchased the same necklace from a different seller. Tonight my total came to 197.64. I am looking forward to a better experience.
Thank you,
Laurie Rabattini
Dear Laurie, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
I brought a Louis Vuitton bag which was described as perfect condition. I also paid for quality control. When the bag arrived it had marks all over it which I took photos of and sent the bag back. I was told a second time it was as described even though no mention of marks in description or photos. They even had the cheek to relist and say I need to pay their listing fees so they got listing fees from the seller, my quality control fees and now they want me to pay them again for a bag that shouldn't be my responsibility. Am still waiting for the bag to be returmed so I can sell elsewhere whilst stating the truth about it. Would never use this company again. Appealing customer service.
Dear Nicole, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
I really don't have one yet until I get my bag didn't know it takes 7 days
Dear Saprina, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
My experience with Vestiaire Collection was phenomenal, because you guys have the best deals. I WILL DEFINITELY LET MY FRIENDS KNOW ABOUT IT.
My order was canceled with no reason at all. My refund is being held for 3 days. I lost my discount used to make purchase. Horrible 1st experience.
Dear Arnetha, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
The professional business, friendly and easy understanding
I will continue with this business
Dear Vivian, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sherry, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team