I sent my prada back to be checked because it seemed fake, they said it was real and told me they would relist it for me if I didn't contact them. I am away and my hubby emailed them for me And they listed it anyway. My Gucci says it was delivered but it is still on hold in New York. No phone number to call. I will never order from them again!

My Celine bag was delivered in a very bad condition. The bag was soaking wet inside and out with a mildew dust bag stuffed inside. It took me many hours to dry and clean the bag. Customer service was very uncooperative and refused to provide me a professional cleaning of the bag.

The very first item I sold on Vest. Went badly. The buyer claimed the box was empty. I got no real information from Vestiaire but was able to chat with an agent. They told me that they were investigating but I would get my money back. Then I got an email tonight saying the wallet (expensive one!) was being returned, but how is that possible when the buyer claims they didn't get the wallet. Then I get another email saying the wallet didn't match the description, it was going to hurt my seller rating and that I should be more careful! I tried to chat and email, but both functions were not working. I couldn't do anything and now wonder whats going to happen.

Sellers beware. Don't sell anything expensive until you feel safe on the site. I don't and once I get paid for two other items I sent (if I get paid) I will close my account unless they contact me to resolve the issue

I also got a message from a buyer in Europe who bid 607 Euros on an item. I saw their bid as 500 dollars. Not sure why it was a hundred less, and then when they tried to check out, their price was 880 euros. So I lost the sale of course. They were charging over 200 for customs?

I sold my Gucci bag on vestiaire but vestiaire has sent it to wrong address when returning my bag, last time i checked they said-Paul-sait they opened investigation to find my bag but today i get email that my account has been suspended due to fraudulent activity? Whay about my bag you lost vestiaire collective? It was worth 3,000$! THIS IS SCAM! Give me back my bag now or im taking legal action! Not to mention amount of fakes sold on this site-Sellers use ebay-much easier better and u get better price and service than some french ppl who stole bag and provided me horrible service-Ebag all the way!

When you buy an item on Vestiaire, you are promised that if you regret your purchase, you can relist the item for free. I bought a pair of shoes in a size I can usually wear, that were too small. "That's ok, I can just relist them!" is what I thought. Not so fast. When you relist an item, you have to sell it for exactly same price as you bought it for. If you lower the price even just a little, or accept an offer from someone of a lower price, the "no fee" policy does not hold. This is not mentioned anywhere on their website. I was sure this was a bug, so I contacted customer care, who gave me the information this is how it works. They are intentionally giving the wrong information to customers in order to sell more items. Sounds like the definition of fraud to me.

Here is true statement of my experience.
I only started selling recently, so far I sold 40 items of high quality designer pieces.
Customer expectation of prices is sometimes distorted. Dior items like dresses I sell £330-£650
Many customers want 30 % discount on average? Do they know many of this items retail price was over £1000+?
As per Vestiaire they are accurate, prompt in paying and they do respond to e-mails.
They Experts are truly experts, I know all my items are 100 % genuine, but if they do not get clear picture of the item from me, they wont let me upload it. That is fair. As they do not want "fake" items.
Size of the business is soo huge, you are going to wait 3-4 days for e-mail reply, but it will be sorted. That is reasonable to expect.
You just need to google reviews of Vestiaire competitors and you will see what is truly bad service.
While other companies are "willing to take your item, do all the work + sell your items for peanuts".
You wont be happy as seller.
Item needs to have fair, decent price. If designer- wear is too low it will devalue the brand.
For those who can not afford it, try M&S or similar. Don't expect it for practically nothing.
Sellers have to pay around 15% - £20 % out of sold goods to Vestiaire.
If goods do not comply with description, Vestiaire protects buyers.
It offers return and help to re-sell it on the platform if someone doesn't like the fit of the garment.
If item is not as described, buyer wont loose their money, Vestiaire steps in to help.

Okay, so I just checked my bank statement to see if the refund for the cancelled purchase had hit, but instead I found a second charge for an additional $538.50. This is absolutely ridiculous. I reached out to VC for an escalated resolution and the Customer Service agent didn't even read my email and sent me some cookie-cutter response about refunds and checking their status. I've been waiting to speak with someone through their quick chat function since 1030 this morning and still haven't heard back. I've filed a complaint with the BBB, but I shouldn't have to wait 5 business days for their mistake to be fixed.

I am new for this app and I submitted couple questions about the product from the seller.
I chat with representative and ask him to explain me what I did wrong. His exploration was it is temporary. However the representative told me that I did not do anything right and there is no red flags and he did not see the problem with me doing something wrong. I was very disappointed. I am disabled and former Federal employee. I just asking people to send more detailed information about the product. No cursing, did not use the unprofessional language and ext. I DID NOT DO ANYTHING WRONG JUST BEING CURIOUS ABOUT THE ITEMS. THEY SHOT MY MOUTH FOR A WHO KNOW HOW LONG. THEY ADVISE ME THAT I HAVE TO WAIT FOR 24 hours. I ASK REPRESENTATIVE WHAT I DID WRONG. HIS ANSWER WAS I JUST HAVE TO WAIT WITHOUT EXPLANATION WHAT I DID WRONG. THIS IS INSANE. THIS IS PURE HARASSMENT. AND WHO KNOWS MAYBE SOMEBODY DOES NOT LIKE A US CITIZEN. AND THAT WILL BE. BE DISCRIMINATION. I ASK FOR THE REPRESENTATIVE TO SEND MY DIALOGUE BETWEEN ME AND REPRESENTATIVE TO SEND OUR DIALOGUE TO THE HEAD QUARTERS TO REVIEW MY ACCOUNT AND SEND ME EMAIL BACK WITH THE OUTCOME OF WHAT I DID WRONG. AT THIS TIME I HAVE NOT RECEIVED ANY EMAILS FROM THE HQ.
I THINK THIS A BIZARRE AND MY FILLINGS HURT. NO ONE IN THE WORLD CANNOT BANNED SOMEBODY WITH OUT THE REASON.
VASILIY.

Their customer service is all but useless. 11 days Before they responded to my inquiry and basically no help at all they approved fake shoes and now I'm out my $600! My invoice won't even download because "token expired". A nightmare.

Have purchased twice from here and the process has been smooth from beginning to end. Zero issues. And shipping is fast!

Bought a defect item which was obviously not as described in the listing. Damaged with broken parts but Vestiaire insisted its as per description after 2nd inspection by their expert and refused refund. Asked for help again but got ignored and relisted the item on my account! I paid $254 and they relisted for me at $155 ( apparently after deducting the fees that I can't recover such as authentication fee, shipping fee and taxes) Imagine that!

VESTIAIRE basically supporting dishonest sellers by allowing them to sell junks with dishonest advertising on their website! These junks will float from one victim to another as they never get refunded. Forcing buyers to relist the items.

Everytime the item is resold they get a fee from "authenticating" the item! No buyer will ever want to keep this faulty item will continue relisting with the same advertisement passing from one poor victim to another and another...

You decide if you want to buy from them. I'm not even sure if I can have the faulty shoes sent back to me to stop this vicious cycle.

As a professional seller we make sure to only sell authentic items on the platform. However the last 10 days all items sent in have been declared counterfeit when exactly the same item is still sold on there by another huge reseller- same stamping same everything,
Also may someone explain to me how it's possible when two of the exact same items are sold one is declared counterfeit one is authentic!?
They said the leather and specs are not according to the brands standard when the other bags of this model that were sold have the same leather and were confirmed authentic. Like another reseller said in a previous comment - you sell quantities of an item and out of a sudden one is declared inauthentic when it's exactly the same!
I feel sorry for the client as they needed the bag as a birthday gift.

I don't know who these people are working for them but after 15 years in this industry I m safe to say we got experience. I even heard they compare online photos from a brands website to compare with the actual item. It seems like they employed someone new recently hence all these sale cancellations in the past few weeks ( and it's not only us who is affected). Our precious and scarce time goes into discussing with them and the outcome is no solution as they don't want to lose face and admit their mistakes.

We re successfully selling elsewhere as well and the feedback I get from clients is that they suffer from the exact same issues - as far as items getting stolen, damaged, parts missing or people at their offices using them sending them back with flaws!

With all this money put into this company and the fees paid one should assume they would invest and pay somebody with experience.

Also, a brand new item has been sold and marked by them as used with scratches - it's straight from the shop - client never used it (ysl- as soon as you open the bag one time there will be a scratch, can even happen at the shop) We inspect the items carefully and we didn't see these flaws! I have no more words for these people working there.
Lacking massive experience! Customer service is a joke with their automatic responses. And I don't know why we would have to pay a return fee when it's their lack of expertise to identify authentic items. And fakes are declared authentic. Classic. Stay away

I bought a hat through Vestiaire Collective. It should delivery more than one week ago, but somehow the web loose the track information of the parcel and I have not received until now. I talked with Vestiaire Collective online chat. They keep asking to provide information, but when I talked about the problem, their agents just close the conversation, which really annoying. Then I upload my information and problem and send them e-mail. They said they will reply within 48 hours, or 24 hours (differen e-mails say differently), but no one reply me to come a solusion as they promised.

Vestiaire Collective prodvide the worst costomer service that I have ever experienced. I really feel very angry about their no response and their attitudes are very rude. Their service wastes a lot of time without coming a solution for such a long time.

It is really super bad online shopping experience. I will never ever shop through Vestiaire Collective. They charge such a high premuium and would not like do anything for customers. I really undersatnd. I hope any others who are shopping with them should consider such problems and risks with them in advance.

Don't trust them. This platform only allows scammers to operate freely. Then when you complaint about the item the only option you have is to relist the item with the same description and become a scammer yourself!

I ordered a wallet from Vestiaire Collective on 7th September 2022. Authentication took A LONG LONG TIME - after reading reviews I'm not even sure the authentication is really done.

They shipped using Fedex, and they LOST my parcel. There's nothing I can do about it and I contact Vestiaire Collective. The agent keeps changing and I have to REPEAT MYSELF OVER AND OVER. After they assured me yesterday (5 oct 2022) that a refund will be issued IF THEY ARE UNABLE TO LOCATE IT AFTER 7-15 DAY, TODAY (6 oct 2022) THEY UPDATED THE STATUS OF MY ITEM TO DELIVERED EVEN THOUGH ITS STILL PENDING AND NOT YET DELIVERED AT ALL.

I paid hundreds of dollars for my item and it's just money wasted. This just feel like a FREAKING SCAM. Just avoid at all costs and pay a little more for the item from the boutique. This isn't worth the mental stress and lost money.

Previously they had phones and live chat for support but now that's all gone and it's just email. I've been in a email chain that's gone on for a month now and it's the most frustrating thing ever. The representative keeps changing so you always get conflicting information and the same things said to you multiple times. They only answer messages once every day even when you answer a minute after getting their response. It is excruciating.

My daughter bought the bag for me at Vestiaire Collective.The seller name Niki said the condition of the bag " very good condition". I asked the seller " any dust bag and the seller said "yes". My daughter bought this bag for me because nearly my birthday and she wants to surprise me.
The bag came two days ago with no brand dust bag. Inside the bag has a "big scratch". My daughter did pay $25 for Authentication and control fees. The lady named Isabelle checked this bag she didn't let my daughter know about this scratch. She has to let my daughter know because the seller said the bag very condition and the seller didn't mention about the scratch inside this bag.
My daughter did make the complaint and request to return the bag but until now we haven't received any reply from the company.
This is the first time my daughter bought from VC and she is so disappointed.
Reference No: *******
Order No: *******
Finally my daughter opened the chat with them. They asked her to send back the bag for another check. Today my daughter received the email from them. They said "the item match the description and the photos from the seller!
The photos from the seller are outside of the bag. The seller didn't mention any about the scratch inside
The dust bag from the seller is non brand dust bag and the seller mention the bag has dust bag.
The VC said if my daughter doesn't want the bag they can relish the item and when the item sale they will charge the commission again
I think this company is scammer they did everything on purpose so they can get two time commissions
BEWARE and DO NOT BUY FROM VESTIAIRE COLLECTIVE

I sold an item on September 1st, it was delivered to Vestiaire on the 8th. The item was deemed compliant on the 9th and it said payment was scheduled and estimated payment date was the 12th. Everything was good up until that point. Today is not the 21st and i still have not received my payment. I tried to speak with someone through chat took almost 24 hours for someone to respond just to tell me on her end the payment did not show as being processed. When i tried to contact through email i just get a generic email saying they are looking into it. I am afraid I'm not going to get paid at this point. I will be putting in a claim on them. This is ridiculous