Was looking for a winter jacket & thought I'd be out a minimum of $300 for a decent one that was ethically & sustainably made. Vestiaire was suggested as as option. Got a lovely high end jacket in great condition for half the price. Shipping and authentication was much faster than anticipated. My wallet & I are happy and I can survive these unusually frigid temperatures!

Vestiaire might as well use an AI system only for their chat service, because its CS staff just don't listen, almost gives you the impression that the company never provides a proper staff training or a manual for the consultation. For ex., the person just provided zero response other than asking for your personal info then simply disappeared from the chat, ignoring your msg. So if you happen to get a great item by luck and w/o experiencing gliches in its sytem, congrats. Otherwise it will be one of the most stressful, time consuming experience ever-and your issue will never be resolved. To recap, this company shows a typical example of a global company that cares more about business expansion than value and trust.

I bought 2 luxury bag within a week both shipping is fast that's great n the first LV bag I received the actual item is even better than it first described in the listing. I am so happy that I decided to give you a full 10 stars rating even after I read so so many bad reviews but today I received my balenciaga fur bag the size is so so much smaller in your listing 30x20x15cm but turn out is 23×17x12 it's 7cm shorter n a shoulder became tote bag. Lucky I offer the seller a much lower price n he accept if not I pay a much higher price for a tote bag! And I won't bother to waste my time asking for return n refund after I read all the reviews here I believe I will get more trouble by doing that. Now I really think twice b4 making any purchase from Vestiaires, I feel like I have to take risk n gamble. I added the picture of the measurement of the bag u go n see! Really disappointed first order already got problems I even recommended to my friends now I take back my word!

This is an awful website BEWARE you will be scammed!
I ordered boots from a vendor on their site over 300 dollars! I received ups tracking that my package was delivered to New York, I am in Texas! I contacted both the seller and this site the seller basic told me
She was out of the boots and the money and never responded again!
The versataire collection offered no assistance either no response! I think this site is a scam! I am now trying to get my money back! With the bank

I bought a bag for over 700$ this is my 4th purchase. Ive spent over 1300$ in 6 months. I forgot to add their promo code which would have saved 60$ on my 700$ purchase. Not a big savings but something. Anywho. Since the order was placed even same day they are unable to assist with the modification of the transaction or even offer an account credit. THIS IS THE KIND OF CUSTOMER SERVICE YOU GET FOR YOUR BUCK. No thanks. Never again.

I started selling on vestiere earlier this year. I had already been selling on a couple other sites without any issues. What I like about this site is the fact that it seems you have unlimited photos that you can add to your listing. The worst thing is if you sell something somewhere else they don't have a search bar in order to remove an item. You must scroll through all your items in hopes to find what you need to remove. No categories for bags coats tops etc. The only separation is the men's and the women's and children's. It wasn't so bad when I only had a couple hundred things, doable. But since they took over Tradsey and thousands of my items transferred it's like looking for a needle in a haystack. I have emailed them about this no response. Also they're make an offer it's a joke. People will make offers and you accept and then they don't purchase it. I tried opting out and I'm still getting offers. Please add a search bar to seller's listings. You are also not able to edit your listings. You would have to remove them and start over.

I was sold a product for over $400 that did not match the pictures nor the write up and they will not take back the mis-represented purchase and refund my money. I have corresponded with them for over for 2 months, and each time they write back to me the give me a NEW reason why they will not refund my money. THIS SITE IS A SCAM, SAVE YOUR MONEY!

My Proof of purchase and email correspondence which Vestiaire Collective will not take back the product which does not match the description the product they sold to me.

7 Oct 2022, 15:10 CEST

Return an Item that did not match its description Ref: 249XXXXX

Hello,

I'm finding it impossible to reach anyone about an Item I purchased that did not match the description. I would like to return it, but cannot see how to do that and just keep getting the run around. Ref: 2494XXXX. The leather is ripped on the Gucci wallet and there is no chain as was shown in the picture and in the description.

Could you please help me with with this return, by contacting the appropriate party for me within your company?

Thank you so much.

I sold a handbag to someone in New Zealand on 7/12/2023. Since it was a purchase in another country, the sale was to be shipped to Vestiaire headquarters for authentication and quality check. It arrived to headquarters 7/17/2023. I then receive notice that the quality of the bag did not match my listing. One issue was that it was missing a crossbody strap. I immediately contacted the buyer as well as customer service to let them know that the strap was packaged separately in a plastic clear bag for extra protection and shipped in the same box as the bag. Customer service then tells me there was never a strap and the box only had the bag. I know for a 100% fact that I shipped the bag with the strap. I specifically remember packing it in separate plastic and putting it directly on top of the bag, in the shipping box, then filling the rest of the box with shipping air pillows for extra cushion. Vestiaire is now telling me I need to prove I sent them the strap. Out of my 6 years of online selling with over 10,000 sales on other platforms, not once did I ever think I needed to video record myself packing an order. I ship handbags like this frequently and not once had someone lose the strap that was wrapped separately. Vestiaire is now refusing to cover the cost or compensate for a bag they lost the strap to. I will now be stuck with a $350 Coach bag I cannot sell for nearly what I could with the strap. I'd love to just get my bag back with the strap but would also appreciate them to take accountability and compensate me for the sale even if that means they keep the bag. I'm hoping for a resolution other than them telling me I'm out of luck unless I can prove I shipped the strap. Although I know I shipped the strap with the bag, I did my due diligence and checked my shipping station and no strap was found, as expected. Their quality control team clearly threw the strap away with the box and instead of taking accountability, they are pinning it back on me. I'm hoping they do the right thing. I will be removing all of my inventory and will no longer sell on their platform.

They wouldn't let me return my item when it arrived & I was u happy with it. They don't do returns for their private sellers even though these people can be selling items that have been misrepresented. This is just awful customer service.

I sold 1 pre-loved classic Lady Dior bag on this site, the experience was ok. However, when I tried to sell a brand new in-box Chanel Spring and Summer collection 2022, the 'Experts' in the team rejected my bag and doubted the origin of my bag which i have the original receipt to proof.

During the 1st rejection, they sent me an email to apologise for not knowing about the contemporary collection in Chanel. They offered to keep my bag at their HK hub, but made a mistake (again) by sending it back to me in Singapore. They then re-listed my bag, and after much effort, I found another buyer. I then proceed to re-send to HK Hub, and i was told it is rejected as they doubt the brand of origin.

Due to the "Experts' lack of knowledge, they wasted my time from June to Oct, when I could have sold the bag else where.

They constantly asked me to buy different kinds of prepaid cards to get my money back!
First, they asked me to buy $200 of AMEX prepaid card to activate my account.
Then, they put my sale on hold and asked me and the buyer to buy $800 worth of prepaid cards in order the remove the hold on the sale.
After I purchased prepaid cards, they said they are unable to transfer the funds back to my JP Morgan Chase bank account. Then, they asked me buy greendot card and One Vanilla Card to get all of my funds back.
Right now, I did not get any of my money back!

They stole my money - order no *******. I received the saddle bag with a huge defect in the front of the strap (flap) bag, it was cracked! The bag was supposed to be new (never worn)! Vestiaire Collective checked the condition of the bag and they sent me that bag. I returned the bag and they accepted it! I paid 15.103,00 polish złoty and they transfered me only 13.672,65 zł! I lost 1430, 35 zł! I was scammed! DO NOT BUY FROM Vestiaire Collective! I'm now refering my case to European Union Consumer Ombudsman. Please do the same!

If you really want to help me, please give me the answers to my questions.
I have once again summarised the facts as you know or ought to know that this item does not meet its description. It is beyond belief that you continue to state that it does.

1. The bracelet was advertised with certificate of authenticity
2. Based on the description I decided to buy the bracelet
3. When the bracelet arrived, it turned out that the certificate was left blank, notwithstanding the fact that Van Cleef & Arpels (hereinafter VCA) is very thorough with issuing certificates.
4. The certificate is a vital part of the agreement and a blank certificate will have an impact on the re-sale value, even if this is a genuine VCA bracelet.
5. Can you please provide me with either a full refund or a certificate issued by VCA as advertised when I entered into the agreement?

Can you please explain why the blank certificate is not mentioned in your answer? Can you please provide reasons as to why you think that a missing certificate or blank certificate is not an issue when you know or ought to know that I cannot easily get a replacement certificate from VCA? This is not even the brands standards!

I am looking forward to receive a detailed answer in relation to the blank certificate.

Yours sincerely,

M.

I made a purchase on 28/07/2022, the item was never received. I reported the problem to the Vestiaire Collective, they said they would contact the company responsible for shipping and so far (10/6/2022) nothing. It should be noted that the company (UPS) confirmed that it did not deliver the item. The Vestiaire Collective is not responsible or professional. They haven't refunded me the value of the article so far and they just keep rolling me with emails and emails with no solution in sight. They're nothing more than scammers and I don't recommend it!

Product not as advertised and very long shipping time. I ordered a designer purse. From the pictures on their website the colors seemed subtle and muted. The actual bag was bright vibrant colors of purple, kelly green and yellow which greatly limits the outfits I can pair the bag with. I sent pictures and they responded with images that didn't look like what was posted on their website, which i pointed out. Additionally, it took 1 month to clear customs which was unexpected.

They were responsive to my emails but didn't offer any real solutions. With customs they kept asking me if it cleared … it was on me to call fedex to manage that process. Their fix for the purse being not as advertised was to repost it and they would receive another full fee on the resale … on top of the $750 in taxes I paid as it came from out of the country.

I had never used this platform before. I wasn't sure what to expect. I still haven't been paid for the "sold" item and they stole my shoes from another transaction. I immediately removed my account. I will never use them again!*****

I have sold an item on VC, item was shipped by VC and has been delivered.
VC sent me an email to confirm they would transfer my payment within 24 hours(as per selling agreement)
What then ensued, was a catalogue of lies and misinformation. 6 days after the email to confirming the payment would be transferred, I am still without my money and VC no longer responds to any communication. I now receive a random message, once a day, around midnight, claiming my file has been passed to this agent and they are investigating or some similar nonsense. It is at the very minimum, an attempt to delay the payment of my money, if not, its close to sharp practice, according to UK law. VC has probably the worst customer care i have ever experienced in any sizeable business, its a disgrace.

I just made my very first purchase with you all, Christian Louboutin Leather ankle boots ref# *******, received confirmation and order number *******, only to receive another email less than 10 minutes later saying the item was no longer available, and they are issuing a refund, that will take 72 hours to receive my money back. This is very disheartening because I needed these boots for a party next week, they were perfect for my outfit. I now have to wait 3 days for my money, when I did absolutely nothing wrong, but patronized your business. EXTREMELY DISAPPOINTED