I've never bought anything so I am speaking as a seller's point of view. First off, they go through quiet a lengthy process to get an item on the website which is fine, definitely time consuming but I don't mind it. After loading, they have to review it and if deemed good, your item is posted. All of that is nice and everything but that's really the gist of their effort when it comes to selling. I sent an item that was brand new, never used that I got, I was going to give it as a Christmas present but changed my mind and gave something else instead. This is why I decided to use VC. When my item sold, there are two options are a buyer can choose, use their inhouse authentication team or send straight to home. This buyer chose straight to home option. After a day or two of receiving the item, the seller apparently complained. Now here is when it starts to get shady, no details of what the buyers complains were, all I know is that he/she complained. Because they complained, they now have to send the item to VC for authentication... this took almost 2-3 weeks only for them to come back and say it's not authentic. Again no proof as to why they said it was not authentic. I also can't say that they received the item I actually sent, the buyer could have switched it and sent a different item but since I did not have any visibility to the complaint or the authentication, it was suspicious. Now since it's deemed "not authentic" I now have to pay $15 dollars to get it back... this wouldn't be that huge of an issue had it just been an easy process but nope, boy was I wrong. They sent bank details for me to send the $15 and then show proof that I sent the $15 by contacting customer service. Why is it so complicated to pay $15, it's almost not worth collecting it but I will be paying it because I am genuinely curious if the item they received is the item I sent, if it is then I will likely never know why it was deemed not authentic.

I absolutely hate that this site does absolutely little to no support or communication for sellers. I was basically in the dark for everything and this took over a month just for them to email me a generic email that my item is not authentic. After reading a few complaints from sellers here, I regret trying to sell my items on this site as they are no different that websites like poshmark, mercari, etc.

I was very concerned about purchasing from this site with all the negative reviews that I have seen but I am very happy I took a chance. I was able to purchase a beautiful vintage Gucci bag that was in pristine condition and looked exactly as pictured. The bag was shipped from France and I received it quicker than I anticipated - one week! And this was during the Christmas holidays. Only thing I wish is that the bag was stuffed so it could maintain its shape. It seems that there are a lot of sellers abroad on this site and it also seems like it may be difficult to return the bag if there is an issue - so I would recommend that you really study the pictures and research the item before you decide to make the purchase - it may be a hassle after the fact. But I would purchase again after doing my due diligence.

I bought a 12/26 bag and on the same day I chatted with an attendant, he told me about their rules, and that I could cancel if the seller hadn't sent it, so on the 12/27th early I asked the seller to cancel, he said he couldn't as he would lose some reputation, and he asked me to do that which of course they don't give me that option and neither does the support for. The case and I asked for it to be canceled before it was sent, the seller didn't care about that and still sent the product, and Vestiaire said I can't cancel, but their employee said I could. So i cant anything there? And I have all the proof about it. Look how the product was sent to me on 12/28 and I had asked for cancellation on 12/27

They close my account and email and say some item that have been listed, does not comply with the brand standards and tell me provide a proof of purchase. Ok I sent them all the photo where I purchase, but they reply to me and keep say same …that not right, they can not do that, because I sent them email and ask which the item they thing not brand standards, but they not answer, and some my item I buy Vestiaire before ….and they hold 1 bag and 1gucci shoe but not sent back to me either ….I am the customer with them over 2 year and I spent a lot money but they did like that ….

I have been a reseller on VC since 2016, ranked 4000 of 23 million. I get a higher price per item than I would on any other seller platform. I get paid fast, direct to bank. VC responds to any issues quickly. VC has direct shipping and authenticity available. VC buyers are very fashion savvy and care about the planet, devoted to circular fashion. They know what they want and commit to sale. VC is a Certified B Corp. I allow buyers to haggle with me up to 30% and no lower, which weeds out low ball offers who might distract from time and energy answering noncommitted buyers. VC has a large strong member base that are active and feel a part of a community. New Tradesy members will only enhance the experience with new eyes and new ideas. VC does not rely on members to police themselves but is a careful watchdog to make sure people adhere to terms of service which protects everyone. When I do buy I get a great deal on the clothing or bag that amazes me, when I get the package I get excited to open it. VC has high standards, no junk or unsaleable items to clutter the platform. VC only allows refunds if something very wrong such as condition not exact or flaw with item sent so make sure you want it or resell.

Horrible people that cant even input proper information. Their email always get hacked. I have had this man Karl Pace email me claiming he was with them and extorting money from me thru a pre paid card. Vestiaire could care less. I put a chanel bag on site they claimed the hardware was changed - wrong. Plus the clientele constantly says they are going to buy the item but they dont. What a joke. Go to real real. You dont have to worry. They send you the money and have a high end clientele.

I had sold something on Tradsey and sadly they were bought out by Vestiaire. So i had credit on here that I couldn't cash out with and could only spend. I ended up purchasing a coat and had to pay extra to have it authenticated even though it was a Zara coat. Not necessary IMO but you can't opt out and have to pay the fees. Once it arrived, the sizing did not match what the description said. I get the run around with their "chat" and even though i sent pictures of the sizing being incorrect they said i needed to send it back to have it checked again. SCREW THIS COMPANY! I will never recommend them to anyone or use them ever again. I will be taking my business and selling my items on The Real Real. Don't waste your time with this company.

AVOID!
Worst customer service I have ever experienced! They just don't listen and do not help at all.
Sent an authentic item, they refused the item saying it was fake and cancelled the sale, i sent them the proof of purchase and the answer was why the incompetent people they have working there though my item isn't authentic, even with the proof of purchase!
Now they want me to pay 15£ to have my item back, otherwise "it will be destroyed in 12 months" (actual words from them)

I cant just believe how an app like this is still running and legal.
Go to depop ebay or vinted, even if they are not the best, still better that VC

I sold $300 Tory Burch bag (REF: *******) and shipped it using a shipping label they provided. The bag was successfully delivered to my buyer on time and the tracking number confirms that. However, today the site cancelled my sale, saying I never shipped the bag. Cancelling the sale means no payment to me as a seller.
I send them an email with the their shipping label attached, - no reply. Stay away from the site, they are fraud, they stole $300 from me.

3 of my items were purchased by one Buyer on Sunday 12/11/22. Vestaire sent me 3 separate shipping labels ( charging me 3 separate shipping fees), even though all 3 items were being sent to the same Buyer! I sent out all 3 items in one package to the Buyer on 12/12/22, and notified Vestaire of this! Every day thereafter I have received 2 emails, advising me that I still need to send out 2 of my items! I respond every day — NO, explaining I sent them all out! I received confirmation that the Buyer received my package 2 days ago! I continue to receive daily emails! Vestaire's customer service is Horrible! They do not respond to my very clear emails! I miss Tradesy!

A purchase was made in good faith, item was in an incorrect category, photograph was deception and despite many conversations Vestaire Collective refuse to refund. Honestly, would avoid this site at all costs, there is no way to have a phone conversation and your emails/chats are responded to by many different people. AVOID at all costs. Please view the photo, would you believe you have purchased a bag or a strap only?

I want to report a fraud on this website. The reference number is *******, I sold a bag on your website, it's $800. I sold it on 12/8 and shipped it on 12/9. At first, after I shipped it, the system won't update it to shipped, rather it says it's not shipped. So I chat with customer service, Luis Jonas told me to disregard the system, and he asked me to directly contact the buyer. And the buyer conveniently asked me if I shipped it, I told her it's been shipped, but system won't update, the fake buyer was very understanding saying that I could just provide the tracking to her, so she can track it herself, it was obvious the buyer and the customer service (Luis Jonas) were on this together. And then the system suddenly updated to "Buyer raised an issue, it's being checked in the hub", but at the same time, I checked fedex checking, item hasn't been delivered yet and it was in the process of shipping to the buyer not the hub. And then system updated to that bag is not as described with a uploaded fake picture, and I checked the tracking the item still hasn't been delivered yet. I sent all the screenshots to the customer service asking him to explain, he never replied. This is absolutely disgusting. It's absolutely fraud and CRIME. Now the item has been delivered. What should I do? So they will ship back the bag in the fake picture, right?
Stay away from this company, not sure if the whole company has rotten to hell, or just some employees in it are criminals, they should totally be put out of business and into jail!

Bought $285+ gloves listed as NEW NEVER WORN with tags that went through the authentication process that you pay for...only to receive gloves fit for the garbage. Seller wore for seasons. All a lie.and customer service told me they could do nothing. They recommended I buy at the time. Then I was offered 10% off my next purchase of $300. SERIOUSLY!
I opened a claim with PayPal for my refund. Vestiaire will not do anything to resolve. Deception at its best

I am a pro seller on VC and recently most of our authentic items are declined.
We have a quantity of the same items for sale (mainly ysl bags) they are all authentic and mostly new and unworn. VC declares a bunch of them as inauthentic, some others as authentic. All bought from the same supply and they are all guaranteed authentic without any flaws- they do still come with plastic wrapping. VC miraculously declares some of them as on in "good condition" with marks and signs of wear. They are all authenticated by one or two thirdparties which VC doesnt accept. For some items they continuously ask for receipts when certain items just dont have one. They should be the experts but they are not.
From yyears of experience with them i can only say one thing AVOID AT ALL COSTS as a SELLER especially PRO SELLERS. We only have issues with them and they keep getting worse and worse by the week. Their. Customer service sucks. Not the same person addressing issues so you have to repeat yourself continously.

Please find below the quality report that VC sent to me and the buyer then cancelled the sale - the item was new with plastic wrapping paper and everything. It has never been used but ofc opened to take photos and apparently there have been scratches on the hardware and on the back of the bag - DEAR incompetent TEAM! The leather welding on the backside of this YSL bag is normal - THATS how they are sold.

So all together we have 3 cancelled sales - 2 according to them inauthenic -when double authenticated and one the buyer cancelled because of their $#*!ty quality report. The item could not have been any newer!

They are unresponsive to questions and problems. There is no customer service telephone number. Only email and chat are the modes for communicating with them. Chats are unresponsive and unhelpful in answering questions. Emails are not responded to.

The item I purchased hasn't been shipped, and the only information I've received is "we let the seller know -- you should leave a comment for them, too!" Excuse me, what? Your system is that *I* have to prompt and nudge and nag the seller to send the item I paid for?

First and last time using Vestiare. Fortunately I worked the system and took advantage of their $50 off. I suppose eventually I'll get my item and it'll be worth it. But never again. And LOL to whoever keeps copy pasting the same corporate response. Get a real job, loser.

If you need to delist any sold item on another platform, you have to go through your entire closet to find the item. Once you find it, and if you have a larger closet, it can take quite a long time to just delist 3 items. You are then taken back to the very beginnig after deleting each and every one, and the beginning is an entire different view of your items for sale that are so small I cannot even read it. They also have no way to filter your own items in your closet. I cannot enter a brand to find this in my closet. Not seller friendly. Never heard back when I was given no seller fees for my 1st sale as that didn't happen. I am going to delete my account. It's unfortunate.

Their website is awful and riddled with issues on the back end. I have been trying for weeks to list items, however, the photos won't upload (I even tried different browsers), and their customer support is non-existent. I have reached out via chat and email several times with absolutely not help at all. They have zero phone support. Just a terrible experience all around.

The worst site ever!
Currier lost my package - I contacted support which is horrible! I am seeking for feedback for days, and all I am getting is circular mails with not a single info.
So I am takinng legal acts and I am going to post everything on social medias!
AVOID THEM!