I purchased an 'authentic' Tiffany bracelet from VC. They charged me $15 for authentication. When I received the bracelet, it wasn't even sterling silver. It was rusted! Joke of a site. Had to get my credit card company involved. Eventually received a refund.

This was our conversation…
(My name)
11 May 202-
This bracelet is not an authentic sterling silver Tiffany bracelet. It's silver-plated (sterling doesn't rust & the plating is rubbing off, PLUS, it failed the magnet test), the stamp is uneven, the links aren't soldered, it's just a horrible knock-off. I don't understand how this was approved by your professional authenticator. I want a refund.

VC
Arianne M. (Support Vestiaire Collective)
11 May 202-

Hi L—-,
Good day!
Thank you for reaching us here at Vestiaire Collective. I hope you are doing great.

I'm sorry to hear that the item you recently purchased doesn't meet your satisfaction and expectation. (Wouldn't they have known that if they had inspected it?)

As not to leave any room for doubt, we must ask you to send your item to us here at Vestiaire Collective so it can be inspected by our experts.

Please note that to unlock the Shipping Label you must explain why you're returning the item. Not filling in this information can slow down the refund process.

Lowest of the low.
Sold an item, ordered UPS by phone and through an online pickup app.
They were scheduled to pick up my item on Friday however they didn't come!

It took me 19 hours and several attemtps to even receive a reply on the chat. Their incompetent lazy representative called JOHN G (AVOID AT ALL COST) just brushed the 19 hour wait time off with a 'sorry for late reply"
He also said that had I contacted them earlier they might have figured something out to help me. A FCKINH JOKE!
I had to wait 19 hours!

Also forwarded everything to management!

They cancel the sale because they failed to reply in a timely manner and use shtt. Companies like UPS.

Avoiddddddd

Reference *******

Company suddenly closed my account without notice - customer service said it was an accidental error on their part but a follow up email stated their was suspicious activity. I only listed 4 items. Waisted time!

Very bad customer service and they have serious problems addressing the interface and other issues on their app and site.
They NEVER reply to mails and their chat takes at least 5 hours to reply. Unacceptable fees that are about 5-15% of the articles. They charge BOTH the sellers AND buyers!
Not recommended

The customer service is awful. The do not know what is going on at all. Sold Valentino sandals, shipped it next morning. The shipping label has two carriers on it, i leave next to USPS, so i pick one. Its been two days buyer asking me for tracking number, and the customer service representative can not update the system so the customer could track their item. I have got a little more lucky today. Representative did update the system for Fedex carrier and provided random tracking. Even tho i sent it with USPS, but who cares. Now i been trying to get back to the chat, and messages going to nowhere. The customer service has no phone number, as explained because they are working from home. No reply on email

Ordered twice from VC. 1st one the seller took my money and cancelled within an hour of receiving my money without an explanation. 2nd order within an hour of receiving my money the buyer said the item wasn't in stock and to choose a similar item at an additional cost! STILL waiting for my full refund including the custom charges I've been charged in spite of the item not in stock and will not be delivered.

I sold a Vintage Hermès Evelyne on Vestiaire and sent it in for the quality report. I packaged it in a large enough box with plenty of air packets so the item wouldn't be damaged. I also placed the item inside a generic dustbag. The quality report stated the dustbag was missing among other slight imperfections which I had thoroughly photographed and I clouded in my listing. My buyer cancelled the sale and I asked Vestiaire to return my item to me. When I received it back, it was crushed into a box that was way too small, with the dustbag draped over it, with zero cushion to protect it from damage. They couldn't even put it back in the dustbag. It now has scratches all over it, and I have spent hours trying to get in touch with their customer service over this issue. The rep has completely stopped responding and now my item is not in the same condition as when I sent it to them.

Don't trust their listings saying "authenticity guaranteed" you still got fake products, and it was so hard to get return/refund due to complicated process and return postage to overseas. Also you can NOT unsubscribe doesn't matter how hard you try, they just still send your emails regardless.

I'm shocked about this site and experts, which has picked up from street. Bought Dior sunglasses,which seller was selling for 239€ NEW, where anywhere they are around 400€. When I took them in my hands, straight away I understood something is not okay, plastic is very poor qulity and they are creaking. I'm pouch isn't label. I contacted team, they took them back for expertise again and they said they are originals. When I asked to explain about plastic and label, I still haven't receive an answer. Then they just posted for sell, wrote they are good condition ( before was written newer worn) and added that on lenses ar e micro scratches ( note! I wasn't informed about that when i paid for autentificayion. You don't need to be an expert to understand that glasses are fake, doesn't matter if there are all the stamps etc, qulity is low.

Their choice of delivery (DPD/Chromepost) is by far the worst in the industry. The parcel was lost and no refund has been made. Customer service is useless, they are full of corporate *** instead of solving clients issues. For a service which is far the most expensive, Vestiare is a really no-go.UPDATE: funny that they take the time to respond here faster than on their chat. The ticket was raised more than a week ago, initially they asked for 24h wait time, then 48h wait time, now they stopped for good. Avoid at all cost!

Such a lack of communication :) non trustable at all. It can take days for your query to be solved.
There's always misleading information about sold items and most of the time the payment is delayed. Vestiare isn't following their rules about that.
There's also a lot of trolls-fake accounts, you cannot really trust the buyer and you have no protection from VC as a seller.
Misleading information as well about promotions.
Honesty I can write a book about bad experience with Vestiare Collective.
Being a member of their community for a couple of months gave me the worst energy ever, I've been always back and forth with them trying to resolve issues.
Now, I'm just withdrawing items day by day :)

Over 3 weeks ago they sent me an empty box when I had ordered an LV bag. Had sent it to be verified by them first before coming to me from the seller. When I opened the box to see no bag inside the LV box, they keep claiming they have to open an investigation with the carrier, even though there I keep telling them there's no way anyone could open and reseal that box and that is has to be at their office after it was sent there for verification. Now, 3 weeks later when I ask for updates on the case, they just close the conversation chat window on me and when I email I get template auto emails about still working on it (Still, 3 weeks later.). Have opened a PayPal case as they seem unwilling to give me money back even though they sent me an empty box! I Literally don't even want my money back, just want them to check their offices for my bag for the £400 bag I paid for, and send it to me.
The whole process has been so stressful, I still don't have the bag or my money back and ive had to consistently contact them over 3 weeks as no one will get in contact or follow up for you-- it's like they're just waiting for you to give up or something!

I ordered a dress a while back. It was marked as XS but on the picture the size was 42. I informed the company directly ( the dress was not original Prada or it has been altered).
No response from VC. Seems like for profit only organisation with no customer service

The only solution there is is to sell the dress, but i feel horribly selling this thing to another person...

I recently made a purchase on Vestiaire Collective for a Prada vintage backpack. However, upon receiving the item, I discovered that it was a counterfeit bag, as the details of the Prada logo differed from the authentic logo. I promptly returned the bag and requested a refund. To my surprise, after re-authenticating the bag, Vestiaire Collective claimed it was authentic and relisted it on their website. Consequently, I was forced to deal with other potential buyers online. Additionally, Vestiaire Collective will be taking commissions from the sale, resulting in a financial loss for me, even if the bag gets sold.

I should have read reviews before making a purchase, though since I had a site credit from Tradesy that was transferred to Vestiaire, I didn't have much of a choice. It took forever for the item that I purchased to arrive and when I tried to resolve the issue with Vestiaire, they were extremely unhelpful and condescending. Then, after charging for authentication, I received a counterfeit item. Again, customer service has been unhelpful and condescending. Unfortunately, I still have a site credit since they do not allow the site credit to be applied towards the authentication fee. I requested a refund for the site credit and unsurprisingly, they are refusing. The company is a scam. Customer service is only provided via a chat platform. No number to call and no option of speaking directly with someone. The company should be shut down!

Their so call authentic team pathetic, expect you to prove you are selling authentic good instead of knowledgeable enough to authenticate themselves! Their fee to way too much for doing nothing for seller, Once you posted something to sell, they wil constantly point of annoyingly time and time ask you to lower your good to a unreasonable cheap price to sell, they only favourite buyer in every policy, very very slow payment to seller! Don't use it Don't

I was extremely dissatisfied with Vestiaire. I ordered a Chanel bag and the first time I used it, the Chanel Logo cracked right off. I went back and forth with Vestiaire because I am convinced this bag is not real, and they refused to take it back. I would never order from this site again. I have been reading the many negative reviews and I wish I had done that before I used their services.

Beware of the illegal actions of Vestiaire. It's just simply unacceptable from a global large firm.

On 30 May 2023, I ordered a phone cover for 80 euros. I chose delivery at collection point, thus the total price was 88 euros. I got a confirmation of order at 88 euros. However, when I checked my bank account, they had charged me 92,5€ (as if I had chosen delivery to home). When I contacted customer service, they did not assume responsibility despite clear evidence.

It's simply unacceptable (and illegal) to charge more than agreed. Seems that I am not the only one who has got this treatment. This is a case for class action.

Update: Vestiaire team contacted me 31 May, telling me that they cannot affect my choice of delivery address. So, they did not even reply to the issue. This issue is not about delivery address, it is about delivery method which has been changed after order confirmation. Their web platform obviously has a glitch that needs to be repaired by their tech team, but the "let's play dum"-customer-service-team likes to blame it on the customers. Not cool!

Update: The Vestiaire team contacted me on 3 June, unable to explain why confirmed order price has changed from 88 euros to 92,5 euros in their systems. They refuse to take any liability.

Update: The Vestiaire team contacted me on 6 June, taking responsibility and providing me a 15€ voucher.

For me it was my first purchase on vestiaire and it was dissapointed.
I shipped my order in Italy, to avoid my custom procedures in my country (Albania)
I paid 15€ extras to check my bag by expert team that i think doesnt exist. The bag in description was New (never worn). When the bag arrived it qas damaged, and they told me that i cant return the order bc it was only 72h time. I am totally disappointed. Dont spend your money on Vestiaire!

I attempted to cancel an order from a "Professional Seller" and was told by site that only the seller can cancel. Then seller told me only site can cancel. The order was canceled within hour of purchasing. No money lost as they weren't even shipped. *******@3662marina is listed as an expert seller probably because she is dishonest.
From VC: I wanted to get back to you following your request to cancel your order for item. I'm afraid that once an order has been placed it can only be cancelled by the seller.
Alternatively, as long as the item has not yet been shipped you can reach out to the Seller directly using Buyer Seller Chat on the app or the Comments Section of the item in order to request a cancellation of your order.
From Seller: I can can cancel but I choose not to and I explained to you why. I am sorry that I choose not to jeopardize my selling account because you made a mistake. Good luck to you.
This is awful customer service.