I ordered and used the app voucher WELCOMEVC. The final amount incl shipping and customs was 130, but my credit card was charged 150, although the voucher was accepted. I couldnt cancel the order. The customer service, which I contacted minutes after, didnt help and made a fool of me. I will ask my bank for chargeback. This is fraud!

Kein Richtig kontrolliert,nun durch Foto auf Web vom Verkäufer. Kein Rückgabe möglich weil der hatte Foto überprüft!

KATASTROPHE!

NULL STERNE

I've been a buyer/seller of Vestiaire Collective since 2015. Unfortunately VC is not what it used to be, their quality department cannot differentiate fake from authentic items. They are not trustworthy anymore. I'm cancelling my account and I would advise anyone not to buy anything from them, their customer support is the worst.

If i could leave zero stars i would! This website is utterly FRAUD- i made an offer on a ring, they "quality controlled it" and then said it was in VERY GOOD CONDITION despite them flagging it didnt match the sellers description...except when it arrived it was damaged so badly Bulgari itself cannot repair it!. It was plain fraud - I havw repeatedly contacted customer "service" and sent pictures and sent the ring back and complained and despite weeks of trying to reach them they refuse to refund me and just want me to relist it for another person to be swindled? In fact today they relisted it despite my flatly refusing to accept that...these guys are just crooks.

Have a look at the pictures.one is what they said the ring was, the others are what was delivered...

Customer service, inept, and unwilling to deal correctly when things go wrong. They did say this would be rectified and then backtracked after item was shipped to me Multiple emails to multiple agents, all with vague/ zero responses. This company is untrustworthy. You cannot buy with confidence, and you MUST not trust that they will not fix any issues - but boy do they take your money fast. AVOID THIS PLATFORM.

For years I'm selling on eBay. Sold over 5000 items with 100% positive feedbacks. Found Vestiare Collective online, and decided to give it a shot. In two months sold 9 pairs of sunglasses without problem, but 10th sale appeared as nightmare. The buyer bought sunglasses and decided to return them because they were too small on her face. And she stated, that they are not as described. At least such explanation after several hours on the chat with representative, because representative all the time responded in two-three hours every time, was given me. I was sure that it's not true. In the listing I provided original photos of sunglasses and detailed description with all sizes. I asked to check it. But when Vestiare received sunglasses back from the buyer, they changed the reason of return. Sunglasses become non-authentic. These sunglasses were bought from Nordstrom and I provided Vestiare with copy of receipt. They also have unique serial number on one of arms. It's easy to check it, by calling to Fendi representative in the US and providing him with this serial number. They just had to contact Fendi at *******646 or *******888 and follow the prompts to speak with a representative. Inform the representative of your intent to check a Fendi serial number for authenticity. But they did not do it. I received back sunglasses with Vestiare label with Rejected stamp without name of inspector and date. Just yellow paper with something written unintelligibly. Here are attached photos. What a joke!
One more thing… In order to get sunglasses back, Vestiare instructed me to pay for the shipping 16 euros and provided me with list of banks in France, UK, Hong Kong, Japan, etc., but not PayPal, though which I received money for my previous sales. I'm US seller and sold item to US buyer, in US $, but had to pay for the shipping back in Euros, UK pounds, etc. I was forced to pay for international bank wire transfer extra money. That's ridiculous…
So, I'm done with Vestiare Collective. Just canceled my account today.

September 22nd: item Ref# ******* shipped.

October 6th: I reached their support about sold item ref#*******: "I shipped this item almost two weeks ago and it still says it's not delivered. Is everything ok?"

October 9th: they request my documents to start the investigation

October 19th they write: "Upon checking, the item seem to be returned to you." Since I don't have any valid tracking number I decide to go to pick up point and see if it has actually returned. However, there's nothing in the office.

October 23rd: they finally provide me with some tracking number (XJ*******JF) and ask to contact them back if I don't receive my item in a week.

November 3rd: again they claim that the parcel has returned.

November 4th: they threaten to close the case if I don't reply soon, although it's weekend and the pick up point is closed till Monday.

November 6th: I go to the pick up point, and there's nothing. The parcel is somewhere else, which is clearly shown on the tracking page and which I tell them in my response.
However, they do not mind that fact, obviously, simply not answering.

In between all these replies were spiced up with beautiful, yet useless AI generated responses about how they care and wish to resolve.

Case still not closed. To be updated.

I ordered a bag and the seller sent a pair of cheap trousers.
She denied it but the tracking shows it came from her… simples!
Customer services want ID and a statement from me after I sent countless emails and photos!
No refund offered and I want to return the package!
I'm sure the CEO will be interested to know how his staff are beyond inefficient and clueless as to the law!

VC just posted their new lower sellers fees of 12% recently, it's on the Canada website and Canada App landing page but when asked customer service about this, they said it's not for Canada. This is a very poor business practice, false advertising and I think VC will get sued very soon if they continue to do business this way, at least they are going to lose their customers. Same thing with their promotions, they will tell sellers they could earn more from time to time, but when asked for more details, you know you just won't get them. They added a 5% fees for buyers so they are making more but sellers just being asked to lower their prices everyday. So definitely not a good platform to sell.

I am dealing
With a lost package on their side … and now they let me text with 9 different people - and want me to change the tracking number THEY provided me which
Is FRAUD! I gave it now to my
Attorney - since they don't answer the question why they want me to change the tracking number with the carrier which they provided and which
Is stated in the app

I was scammed on this website by one of their buyers.
Vestiaire did not help to investigate nor to make contact with the buyer.

I have reported to actionfraud, interpol action, fbi, and various other authorities.

Please be careful using this site especially on chat, email and bids.

I let them know my package is still in customs delay because the customs needs to know what material the purse is made of and they can't get ahold of VC I try to use their online chat and they just ignore me! Then say they r working on it with their team but nothing is getting done! I tried messaging them a million times no one answers then they send me answers to questions I never even ask so I get more confused customs just needs more information about the package and they will release it but apparently I'm beyond help because no one is doing anything or trying to help me! It's like they don't care or what?

Such a rubbish app. The buyer returned me a fake bag. I have contacted the customer service but it was just AI responding and never solve the problem.

I've never experienced anything like this. I've been waiting to receive a payment on my sold item for over 2 weeks. The customer service contently keeps telling me to wait 48hrs. My items are gone, yet I haven't received my money. It looks my products been stolen. Stay away from this website

Twice the seller cancel the purchase for no reason after I payed had to wait 3 days for money back also mistakenly and g goor no reason they block to speak with the sellers and Vestiaire won't reply my texts to reinstall their mistake. I wouldn't buy an expensive item as if there is a problem on a transaction they won't reply.

Such liars work for Vestiaire.
Very unprofessional customer service, they ask to follow their policies, but when I ask them to do the same, they just ghost it.
A bunch of liars, i
people with no common sense.
Terrible company to sell or buy.
They asked me purposely to send a branded pair of shoes directly to the buyer, canceled the order while it was on the way, accused me of selling fakes ( with no proof for it). It was all made to find a resin because they messed up with the shoes and hand to reimburse the payment. Then, they started poking for a resin to shut down my account. They accused me of selling non authentic items saying the buyers returned them back to the hub, I reached out to buyers and side did they really returned anything, they did not confirm it. Right after showing the evidence of their lie, they just deleted my account to make sure I don't contact the rest of the buyers.
Their customer support harassed me so bad, caused anxiety and mental trauma.

Stay away

I purchased a Chanel bracelet from Vestiaire in September 2023. It arrived damaged and I contacted the company, provided pics over and over again. Filed claim with FedEx and BBB. Ultimately they wanted bracelet back to review and I sent it back. They relisted it with the original description of 'very good condition' and the original pics. This bracelet is not in that condition and it's blatantly false advertising. FedEx also said they never filed claim as Vestiaire was claiming and they didn't even declare the value when they shipped it! Horrible experience. The company also blatantly admitted that the item I sent them WAS damaged, yet refused to refund me and relisted it!

I bought a bag on Vestiaire on 4 weeks ago. I couldn't get my delivery on time and I wrote an email about it to customer service again again and again. They still couldn't solve it which is frustrating.I should not consider any probelm that shipping related or such as similar problems actually I bought a bag via their brand which means from the begging to the end it's all on their responsibility. I cannot handle any of these problems it could be anything I'm not a professional importer that's why I paid to Vestiaire to do these things, I paid import taxes fee etc for that reason right!? I just expect my package to delivery on time and it failed obviously and I asked them to paid my refund. Math in this is very clear I didn't not have my delivery so if there's no product why did I paid for? This is the issue that Vestiaire need to solve it's not my problem I'm a customer. Customer happiness must be a first step in their business they have one job and obviously it's a very very amateur brand I highly not recommend this app do not buy anything! You might pay your money to get nothing!

I have sold 2 items recently. One of them (*******) was sold and the item went though the authentication process and it was considered authentic and all ok and it was sent to the buyer. The buyer then might have said the item was not authentic or something and vestiaire contacted me to say the buyer raised a concern and that they had re-inspected the item and it was considered on a 2nd check not authentic. I complained and said the item was authentic and have sent proof of purchase and told them i would expose this shameful situation online. They decided to ship the item back to me. The item was sent back from hong kong! This means the item was never inspected a second time! Furthermore, i had to pay 50eur for the item get out of the customs. The item that i never actually sold i had to pay 50 eur to have it back!
3 weeks after one other item (*******) i sold is being returned from the buyer for no reason. The buyer was based in USA and the item then was stored in the New York warehouse. No one asked me if i wanted the item back (of course it's cheaper for them to not ship)! I have told them i wanted my item back but to send it to their warehouse in france first and then to me in order to not get caught in customs as i can't recover the item without paying high taxes. They have sent the item from US directly to me and say that i need to pay the taxes.
This is absolutely a bad practice: buyers and sellers do not handle shipping, this is an entire responsibility from vestiaire collective. Buyers pay expensive shipping costs and sellers have high fees deducted from their sales. VC is the only DHL client here and should fix this.
I am absolutely annoyed with this: why should i pay to have an item returned back to me that was unsold. I list an item on VC and I basically lose money for that.
Avoid it and use the many other platforms that are over there!

My experience with Vestiaire was horrible I lost over 700 us dollars with a bag that hold for a day and returned because didn't match the description. Thier answer was keep it even you are unhappy for 2,500 dollars us. Or sell it again with us. I choose to do that because I was so mad by their policy. The bag sold and lost 700 US dollars. In less than a week. Not just that they try to charge overseas fees to the new buyer when the bag was here in the US in New York and the new buyer was from the us. She contacted me and asked me. My answer was the bag is here in the us. How messed up is this?

I have the worst experience ever from vestiaire app. I have sold a fendi hat 8 days ago, I am trying to verify my details since a week ago and I keep receiving errors on the app that I can not verify my details. After trying uncountable times, I keep receive the same error. The customer support department is unable to assist me. I am in contact with them, during the last 6 days and the only advice I am receiving from them, regarding the matter, is to try again and again. They have never paid me the amount of the hat I have sold. I told them to send my hat back to my address but they are refusing doing it nor pay me. The IT team of vestiaire advised that I didn't enter my address while trying to verify my account in order to get paid, while I have proven them that I did the steps correctly and entered all of the necessary details. I have sent screenshots several times showing that all the fields are correctly completed alongside with the error I am receiving at the end. Their only reply is to try again. The issue has never been resolved, my account has never been verified and I have never received the funds from the hat I have sold. The app is a scam and the customer support live chat is not efficient and assistive. Don't sell or buy anything from them. The whole situation was so stressful and waste of time (and money). Avoid this app.