I made two purchases at Vestiaire Colective, a wallet that the seller clicked on for sale, as being made of leather, when in fact it was plastic. I raised the issue with customer support, who asked me to send photos of the wallet, as if it were possible to check the material through the photographs, they gave the option of returning the item, and I would be the one to pay for the return, the process was so complicated that I chose to keep the item. I colored a second time, some sandals that the seller advertised as being white, which was the reason I bought them and when I received them, I saw that they were beige. I contacted customer support, ( Ida the name of de employee) who told me that there was no reason to return the sandals, since for her beige and white are the same color! Absolutely incompetent Anne their contribution only gets in the way and doesn't solve anything. Stay alert to future buyers. For my part, I will never buy anything from this site again. Important to mention that if you buy from this site, you only return i Potential buyers are warned that when purchasing on this site, the return process is either so complicated that they end up giving up, or encountering an employee who thinks that beige and white are the same color, despite appearing as different colors. For those who want to buy or sell, and think there is no reason to return it, that is, they lose money and gain frustration.

What they call "chat" is a bot that delays like 48h to answer even in the simpliest question you have! If there is any kind problem you have even they unreason caused it, what you will get is frustration and feeling disrespected by the very late and still same repeated same answers from the bots. That keep telling that are really sport and "it's the system". Soon I am out of this platform! I ve tried for many times to explain that improvement and really interest for issues to be solved will only be good for both sides.
Very unsatisfied

I wish I would have read the reviews before ordering from Vestiair Collective. I don't know what I was thinking! I ordered a Ferragamo wallet that was listed in Very Good condition with no signs of visible wear. What I got, after a 2 week wait and $25 delivery fee was an extremely worn out item with the leather very rubbed out. It looked more brown than black. When I contacted Vestiair through their chat I uploaded a picture as requested. They offered me a 10% discount! When I said I wanted my money back they said I can send it back to them and they will decide if it meets their standards for being returned and if not they will repost it for sale on my account. That was not acceptable to me! I realized who I was dealing with and do not trust them to be honest and accept my return and refund me! The picture could not be more clear! The chat would not give me the information on how to return it, either way. I contacted my credit card company and opened a fraud claim. I have every reason to believe I will win this one.

My latest experience with Vestiaire Collective Uk has been horrendous. I sold a watch on 14th Jan 2024. I sent the watch together with the guarantee card and Vestiaire received the watch on 16th Jan. Then they asked me further proof of authenticity. Their online form asked me the date of purchase, I think it's clear that date of purchase is the start date of guarantee?! I am shocked they asked me for this info even they received the guarantee card. I then tried to reach them but it has been a nightmare. First, the so-called 24 hours CS livechat never replies responsively. Second, the CS support email chat asked me again and again for info that I have already provided. Third, the expertise email address DOESN'T work. THEN at the same time I received a 2nd email from their expertise team asking me again for proof of authenticity….Most angry fact is that the 1st email from its expertise team says if they don't receive your reply w/in 4 days they will treat you as not able to provide further info. BUT as I said already the expertise's email address DOESN'T work.

It seems to me inside the company they don't want what each other has been doing. It has been a nightmare, after 4 days I still don't know what has been going on.

Just received an order of a pair of boots, which are close to 30 years old, and both boots are starting to split at the soles. Definitely disappointing but not a huge deal, this happens with older shoes and can be easy to miss in an inspection. I messaged customer service right away and included several pictures of both shoes. They acknowledged the damage but were completely unwilling to help. They offered me a 10% discount on a future order. The boots cost me $300 and were listed as being in "very good condition" but are completely unwearable as is, as I'm afraid the sole will completely detach. I was very reasonable and asked if instead of the discount, I could get a 10% partial refund to put toward the cost of the repairs at a cobbler. They told me that wasn't possible and stopped responding. I've been a customer for years and have always had a good experience, but this will be my last purchase from Vestiaire. Be aware that if you order from this platform and have an issue, they will likely not offer any helpful assistance. The other reviews here can also testify to this.

Made a $2k purchase (first purchase ever from VC) and got back a quality report that the item did not match sellers description. All the report said was care and maintenance and bag redyed, but did not specify if it was the whole bag or just part. To me, that matters. I asked customer service multiple times and they refused to give me more details, basically just kept repeating themselves that I needed to make a decision based on the info, which was minimal at best. They were quite rude about it, actually. It's hard to make an informed decision without all the facts. They have the bag in front of them for authentication, but can tell it's been redyed, but can't provide details on the redye? That's ridiculous. Especially for $2,000, that's a big decision. This is my first and last purchase with them, as I've had better experiences on other sites, by far. They are an absolutely terrible company just looking to rip customers off. I highly suggest going to the other popular 2nd hand sites, i.e. PM. Nothing but disappointment. Worst ever.

Terrible company sold my beautiful gown and buyer paid then never sent me my money within the 72 hours according to contract. Over 7 weeks now. I've reported to the police

I too ended up as a seller when they acquired Tradesy. However I kept listing and have made about 6 sales, was awarded trusted seller status. I sold a pair of shoes on 1/8, they were delivered on 1/11. USPS tracking shows the delivery. The policy is 72 hours for approval and then payment. I have had 2 unsuccessful chats where the reps are telling me to contact buyer. This has never happened, why am I contacting a buyer when USPS shows delivery? I am a major seller elsewhere and can attest to the fact that another RELIABLE platform is really needed right now. I was tentative about selling here after reading reviews here and on Reddit, but has a number of smooth transactions so was planning on increasing my business here. Now out of the blue there is some sort of erratic method where I am contacting buyer about an item that was clearly delivered? It is frustrating that there is so much urgency for us to ship in a timely manner, yet when it comes to getting paid we are swinging in the wind…
My order # *******.
Now via Twitter they are acknowledging my item was delivered on the 11th but they are "giving customer until the end of the week…". I guess we just make up the policies as we go along.l and sellers should just "hope" to get paid. One week since delivery.system still shows my item as being in transit even with the USPS de confirm right there. Absolutely absurd.

Item on hold in importing country for 3 weeks - Vestiaire told me to contact DHL myself, zero help.
Item reference *******
DHL express said the buyer needs to get in touch to confirm the power of attorney as the item is being imported/held in Latvia.
Vestiaire will need get in touch DHL Express as you are the account holder with the DHL business account number, to either request the item back and send the item back to me, or get in touch with the buyer to get them to contact DHL to confirm power of attorney.
Please confirm this ASAP as it is a high value item - I have a video and pictures of me packing the item and sending it at DHL service point as evidence.

Customer service 0. Payment 0 It's very bad experience l have as seller Vestiaire l do not recommend no

Sold and item and my buyer sent it back! Got an email saying item is authentic and goes inline with brand guidelines and I NEVER GOT PAID. No one has come back to me and I'm being ignored on the chat. Disgusting service.

Ordered gloves 8days ago never shppied out. 229 dollars. I have contact paypal and my credit card compnay and let them know what a fruadeltn compnay this is. There chat is a joke. I donl't know how they stay in business. What a awful experince

Orders

Sales
Order *******
January 6,2024
$228.54

Leather gloves
Moncler
Leather gloves
Ref. *******
Leather gloves
Moncler
Leather gloves
Ref. *******
Direct Shipping
Order received
On January 6,2024

I received a bag that I purchased based on the images in the ad. The chain on the bag upon receiving was completely different so I sent the bag back with images and asked for a refund. Vestiare completely didn't recognise that it was different and said there is nothing they can do. This company is a scam! See attached images. Avoid avoid avoid!

My lovely jacket was returned because it was H&M which they don't like for some reason. I had packed it carefully in a box with bubble wrap etc and when they returned it they jammed it into a bag and came back all wrinkled. They also charged me duty on my own jacket as this is their policy to make money off your own belongings

I purchased a pair of Gucci shorts sold as in very good condition. See attached criteria:

Lightly used but very well maintained. No holes, pillings, discoloration, or odor
Slight wear from being used or well-done alterations which are mentioned in the description and/or visible in the photo. No damage to the material, no odour, no missing pieces.

The shorts had a split hem and the stitching was broken, however I sent them back and was told I was being refunded by their representative after asking for a manager to assist. However every time I speak to them I get a new rep and go round in circles. I am out of poker over $390, as they charge over $100 extra to check the item and postage etc They have my shorts and wont refund me even though I was told they would nothing has happened. Ref *******.
You cant call them to discuss, just email or message a new person and start talking all over again! I am very fed up and I have a lot of items to sell, however may not use them now as they have really treated me the customer poorly and I makes no sense as they would have made a lot of sales if they handled this properly!

Be very careful dealing with this company. I listed 2 pieces of ready to wear with all the required photos. The listings were accepted immediately but the minute they went live I received messages from suspicious accounts which I blocked immediately. The following day I was unable to access my account so I contacted customer service. THE FIRST THING THEY ASKED FOR WAS A GOVERNMENT ISSUED ID. Unfortunately I sent it in good faith thinking they only needed to match my information to my account. They also lied about sending an email notifying me that they were closing my account. I had to contact them to ask why they had taken that action. They have every right to suspend anyone's account for any reason. Bottom line any company asking for sensitive information that could be used to steal or compromise a person's identity to resolve an issue cannot be trusted

Received note that an item I purchased was returned to them "undeliverable". I confirmed my address was correct, so was their error in addressing package. Reconfirmed address in account several times, emailed customer service, opened a customer service chat - they NEVER REPLIED then listed the item for sale on my account because I "had not responded"! Months later and no reply, no effort to resend, no compensation, "24/7" chatbot often closed or unresponsive, useless tho I've tried repeatedly to solve. It's a black hole and I've lost my money. I'm a disappointed victim of nonresponsive vendor. Beware!

On 28 December I sold one Chanel Walet reference ******* different shipping to one buyer from France. Since I confirmed the shipping on the next day on the morning the buyer talked my picture and posted the wallet on hers name but hugely expensive, Vestiare alow her to stole my picture and to post one item she didn't arrive,. Buyer received the wallet on 2 January 2024 since then she tried to sell the wallet even to me sending offers,,,, I contacted Vestiare and I complained since the person has posted my item with my picture on 31 on the day the packaging was on transit, since I reported to Vestiare I received one email like the buyer said my Chanel Walet is fake and she will send to Vestiare collective for second authentication check, since then I don't know what happened with my wallet, Vestiare blocked me and nobody has contacted me to inform what happened except the formal email I will don't forget you will work on your case, please help I added pictures of my item al also pictures show the buyer tried to sell my item before then she received with the permission of ves

I bought a very expensive 520 fr/eur Saint Laurent altered suit, which was supposed to be size 46, instead I got a clear size 44. I can NOT fit in this suit in any way possible.

When I asked to return the suit, Vestiare didn't even take into consideration my request, bearing in mind the value of the item.

This is HOW Vestiere is treating their customers?

Absolutely unbelievable.

I would have never expected such poor customer service! Especially, as I paid over 500 francs (600 usd) for this item, which did NOT fit me at all & I could NOT even return it.

Unbelievable.

I will NEVER buy from Vestiere again. And do not recommend to others either.