I do not recommend working with them, you send them an item, then they write to you that the order did not pass the checking and ask to pay them for the transportation back, they are scrotches

Stay away, I have purchased a lot on here! But from this summer Vestiaire service came to unuseful completelly.
Once I paid the order, I discovered another order with another items, another price and another cost of delivery, which was high increadibly on my Vestiaire account.
Moreover,
I did not receive this "fake" order, and, in the same way, I did not receive my order, which I really placed.
I received no help from Vestiaire Support with this strange and abnormal situation, Vestiaire customer service did not explain anything as to why this happened, and I did not get a refund for this incorrect order that I never placed.
All my billions of messages to Vestiaire support were ignored.
Later, I myself discovered that this item, which I did not receive and for which I was charged, appeared again in the list of items on sale and from the same Seller! So, this item, which was not delivered, returned to the Seller and went on sale again.
I notified Vestiaire support about this, but again, this information was also ignored. This seller is listed as a Trusted Vestiaire Seller!

Vestiaire customer service ignored all my requests, all my questions about my real order that I made, and all my messages asking me to look into the situation where my real order, confirmed by picts on my part, was replaced with a "fake" order that I never did and I never received.
Losing money, a lot of nerves, a lot of stress - this is about Vestiaire Collective, how it works.
I can attest to other customers' experiences, Vestiare's support is very poor. I don't recommend Vestiaire Collective longer.
Honestly, stay away. It's very nice of me to give one star, they deserve zero stars! They don't care about good clients!
Date of experience: August 08,2023'

Customer Service is almost non-existent. You will need to wait for days to get someone to respond to your messages. And if you have any issues regarding sales payments, they just ignore you and try not to pay you.

"I unequivocally do not endorse this company, neither as a buyer nor as a customer. The neglect of consumer rights is evident. To provide insight into my experience and the company's disregard for its buyers and customers, I am sharing a segment of my ongoing correspondence with their customer support.
"Thank you for your response. I appreciate the opportunity to communicate with you, although I'm uncertain if my concerns were fully understood.
Primarily, I seek clarification regarding the discrepancies found in my item. The decision to not approve it suggests a potential accusation of selling counterfeit goods. Hence, I kindly request detailed photographs of my item alongside the original, accompanied by an explanation of the discrepancies identified.
Furthermore, I would like to address another inquiry that has been overlooked. I am curious as to how an item of the same model but in a different color, which I recently sold, passed the inspection without requesting an invoice from me. This raises concerns regarding the consistency and integrity of Vestiare's authentication process.
Should my requests go unaddressed once more, and I am not provided with a signed confirmation of the authenticity concerns raised against my item, I must insist on the reimbursement of my item. Failing to do so would be an unlawful action to retain possession of it.
Thank you for your attention to this matter.
P.S. Please find attached a copy of the invoice for your reference."
This is the answer -
"I am sending this email on behalf of my colleague and I will be assisting you regarding on this concern.
I am sorry to say that our experts confirmed that they are unable to provide some pictures of why your item did not met the brand criteria.
In order to return your item to you, we request that you pay a fee for processing and re-shipment costs.
Please transfer the fee using the details below, ensuring that the transfer description includes your item reference number and your full name as indicated on your Vestiaire Collective account."
After numerous attempts, consisting of a multitude of emails, to obtain authentication from the purported 'expert team,' I have not only been consistently ignored but have now been compelled to retrieve my authentic item. The reliability and credibility of this company in any capacity are consequently called into question.

Their carrier lost my parcel.and both me and the buyer have yet received no compensation.they avoid all contact and lie on our faces.although the carrier has officially stated they lost the parcel
On their fault and any other action is done.they keep delaying this so they can avoid the consequences.they even asked for sensitive personal infrormation for no reason.we will have to press charges for theft and personal information excavating!

I bought a pair of Gucci boots and when they arrived they were trash. The heel was all broken. I contacted them and sent pictures and they approved the return. Well, I got an email from VC telling me that they got the package but inside the box were a ton of catalogs. I asked them for pictures of the box and the catalogs. The box is a huge box and the shipping label didn't look like the one I printed to return the boots. I have pictures of the time and the date of the box with the shipping label I sent the package back to Vestiaire Collective. They don't inspect anything because they have seen that the boots are trash. That big box is the one they claim I sent it to VC and, the little boxes are pictures a took the day I sent them to the VC company.

This is a scam company, with no respect for sellers. A dishonest buyer asked me to cancel the order that unfortunately I have already shipped and then reported a random problem about the item. No assessment from Vestiarie Collective was done. No support from the customer service at all and no one to talk to! They don't care about the sellers! I just hope I will receive my item in the same condition that it was shipped and I will close my account. Stay away from this SCAM company!

Seemed easy to put my ads online, but then they closed my account. This was before I got any offers or sales. I tried to find out why, but they just referred me to their policy. Looking at their policy, there was nothing I was violating. I kept asking them to be more specific, but they did not provide a reason.

Don't waste your time sign up if your account can be randomly closed and no-one can tell you why.

They mark up the items A LOT. I understand that's how they make money but they marked up a bracelet $2000 that I just purchased. I only found out when I went to the original site to see what they were selling it for. In addition to marking up the items a lot they have poor to zero customer service. I had a question on the authenticity of an item. They refused to put me on the phone with a live person, and told me to follow directions in a chat speaking to somebody with poor English who knew nothing about the item nor was an expert. After spending several thousand dollars. This is not the Customer Service I deserve.

I have sold a skirt almost 4 months ago, and it went missing, the platform since then been dodging my email or just ask me to wait forever, they charge a fee to earn money, but when things go wrong,they won't take responsibility.

I recently initiated a return for a pair of Bottega Veneta boots and I have been informed that the experts found the article aligns with the provided description.
However a crucial detail that was not disclosed by the seller in the product description.
Upon receiving the boots, I discovered that they are oversize and do not correspond to the indicated size 40 but they are more a 41. The seller, unfortunately, failed to mention in the description that a smaller size should be purchased. This oversight significantly impacts the accuracy of the item description and my overall satisfaction with the purchase
My standard shoe size is consistently 40, which aligns with all my other pairs of shoes.
Upon consulting the Bottega Veneta website, I discovered that the specific product should be purchased in a size smaller than usual. Remarkably, I observed that all Expert Sellers on your platform explicitly communicate this detail in their product descriptions.
But the seller, omitted this crucial sizing information in her description, and she holds the Expert Seller badge.
On their terms and conditions they are telling that of the item doesn't match the description you will have a refund but now they do not want to do it.

Do not buy from them!
They do not have people at the help center only bots

This company is awful. I purchased an expensive Cartier watch, They charged me $570 to authenticate the watch. I received no paperwork, no notice, nothing indicating the watch was authentic. When I called customer service they said "its ok" - for $570. They sent the watch to me FedEx, not requiring a signature. You would think they would want a signature for a watch that cost thousands of dollars. It was delivered to the wrong address. The whole process was an expensive nightmare. AVOID this company. When calling customer service they didn't care, they are useless. I'll take my business to another company where they care about the customer.

I hope everyone is warned about this company. Check out their rating on Better Business Bureau. After being a loyal customer and spending thousands of dollars on their site, I was ripped off. Ordered a necklace and the box arrived empty, no necklace. I had to send them pictures of an empty box, a handwritten note and my ID for them to even investigate. Weeks later, they wrote me and said they determined that I was wrong and the necklace was in there. It was only around $100 but it's the principle, the box absolutely did arrive empty.
Just google " Vestiaire Reviews" you'll see for yourself. Wish I had done that and seen their Better Business Bureau Rating of F before ever shopping here.

I was a loyal customer of VC for 2 years, purchasing and selling expensive items until November 2023. I ordered a pair of expensive Chanel trainers on the 8th of November and paid to be inspected by VC in Paris, paid insurance on the package. So a week later I received a notification that the trainers are complaint and VC are sending the package to me. A week later I received from a local courier the package, the guy gives me the package and leaves. I open the package and there is an EMPTY shoe box of Churches shoes stuffed with paper. The cardboard box was not touched. So I immediately open Vestiaire, they have no telephone number, so I write in their support chat immediately. They answer that I should not worry and that I have to send pictures of my ID, of the package and a written statement. So I do that immediately. And they replied that they will get back to me in 48 hours they do not get back to me. I write again and they reply the same thing for more than 2 weeks. Then I receive an answer that they will not reimburse me and that they don't know where the trainers are, and that I should have filed a complaint on the same day with the courier. Why did you not tell me that VC? VC ROBBED ME. They did not reimburse did not send me trainers. This is a fraudulent platform that should not be used. They have mainly chat bots support and should be avoided. Needless to say, I am no longer their customer neither are my friends and family. VC robbed me, do not shop there.

I received an email from Vestiaire for $30 off my first purchase in-app with a $150 purchase or more with the WELCOMEVC promo code. I downloaded the app and was excited about their selection of clothes. I selected a couple of things that totaled more than $150 and saw at the checkout that I had been given 10% off with the code from their email. I contacted them and they told me that they weren't going to honor the $30 off with that promo code. I went back and forth with them for a couple of days until I just removed the clothes from my cart and decided that none of this was worth the hassle.

The customer service is completely awful
1- authentic team just sent the measurement with a picture. I asked for further checking. No one replied but kept asking to confirm. I have no choice but to use my eyes to verify the pattern.
2- once I clicked the confirmation, they said they will check further for me but again no checking (and kept claiming that the bag is confirmed). If this is the case, why ask me again and again?
3- seller promised to send me the branded dustbag and they HELD the dustbag and gave me a BROKEN company bag. I then asked what's happening and again they said it's not in the description. They kept asking me to confirm the receipt of the bag and then shifted all responsibilities to me with NO reply.
4- cs staff said I understood you but no more helping and said this is the best teaching materials. Who cares to the teaching materials?

If you wanted to experience this servicing standard, please continue :)

The app is super sensitive to any number - related message between buyer/seller even when the chat is product related inquiry.

I am selling my Cartier watch on their website and answered the buyer's question on the size of the watch. I then got banned for giving my response with numbers in it.

On top of that, the website charges a hefty service fee from both buyers/sellers with zero support.
Will NOT recommend it.

I've sold on here for several years but my most recent sale, it's been delivered for a week with no follow up from Vestiaire, nor will it reflect delivered in the app. The payout is supposed to be in 72 hours from receipt of the item.

They once tried to steal a bag from me and said it was fake when I purchased straight from the fashion house. They are unorganized, the customer support is a joke and they'll keep you in the dark selling-wise. They didn't even tell me my bag was suspected of being a fake! It took conversations with 8 different reps and a month to track my bag down, at first they said they had to keep it! In the states, try Poshmark or Mercari, even eBay. This company is whack! I should have stayed away but this was two years ago and thought things might have improved.

The product does not match the product description, and I did not receive a refund, even after providing evidence. I am a new customer of Vestiaire, but after this experience, it will also be the last time.

A few weeks ago, I ordered a pair of Balenciagas. In the photos, the shoes appeared to be black, as stated in the product description under the color category and the free-text field (I still have the photos saved). However, upon receiving them, they turned out to be blue.

It's incredibly disappointing and sloppy, especially because I paid for the authentication option, and yet this mistake still went through. But hey, everyone can make a mistake, so I decided to connect with customer service politely.

After some back-and-forth chatting, the customer service representative indicated that I would get a refund if I returned them and they agreed that I was right. Otherwise, the item would be relisted. According to the representative, this should work out fine because I had sent a significant number of photos of the product next to black and blue items. So, I didn't have to worry.

Fast forward a week after the product was checked. I was informed that the refund was denied, and the product was relisted! And you won't believe it, but they listed it as Navy/blue and removed black from the description! Of course, I have the before and after of the descriptions, so I know exactly what they did. They essentially agree with me but won't admit it.

Naturally, I contacted customer service, but I received a few messages stating that the product matched the description (even though they did modify it with the listing?!). I am politely asked to wait until the shoe is sold before I get my money back, despite doing everything to prevent this (purchasing the authentication option and providing ample evidence). I disagreed with this, as I would be losing money due to their mistake if it gets sold, and I have to wait for it to be sold in the first place. After sending a few more messages, I received no further response.

I can hardly believe it. If they had just admitted their mistake and refunded the money, I would have remained a loyal customer. I was already looking around again. But after this experience, I've learned that the authentication is not what I expected, and they would rather lose a customer than retain one.

I made two purchases at Vestiaire Colective, a wallet that the seller clicked on for sale, as being made of leather, when in fact it was plastic. I raised the issue with customer support, who asked me to send photos of the wallet, as if it were possible to check the material through the photographs, they gave the option of returning the item, and I would be the one to pay for the return, the process was so complicated that I chose to keep the item. I colored a second time, some sandals that the seller advertised as being white, which was the reason I bought them and when I received them, I saw that they were beige. I contacted customer support, ( Ida the name of de employee) who told me that there was no reason to return the sandals, since for her beige and white are the same color! Absolutely incompetent Anne their contribution only gets in the way and doesn't solve anything. Stay alert to future buyers. For my part, I will never buy anything from this site again. Important to mention that if you buy from this site, you only return i Potential buyers are warned that when purchasing on this site, the return process is either so complicated that they end up giving up, or encountering an employee who thinks that beige and white are the same color, despite appearing as different colors. For those who want to buy or sell, and think there is no reason to return it, that is, they lose money and gain frustration.