I ordered a pair of Dior shoes and the order was canceled. It originally got denied and I gave my checking account information it was approved I really wanted this Item and I was extremely disappointed.

Excellent product. Perfect delivery time. Very good at keeping me updated on the delivery.

My experience was great will definitely be buying again

The seller was great, and the product was perfect.

Excellent experience. I like Customer service. It's my second purchase and so far so good. I really think that design of website it's not really convenient. I have app and I don't like it at all.

Got sold a fake gucci bag on here for $1,200. They assured me was 100% authentic and checked by experts. When i brought my bag into repair at gucci they said it was a fake. They said it had a fake # inside and used different parts than gucci uses. Now this company refuses to address the issue they keep saying we will get back to you in 24 hours then closing my chat then asking again for my order number. Such a scam. Please save your money and don't buy from these people they're crooks!

Is an addiction to when shopping on VEST! When on there you can't log off because the beauties. Keeps popping!

I ordered a jacket from them cost over 300 GBP, the seller gave me the wrong measurements so it was too small. After sending it back to them they are refusing to give me a refund or the jacket back and are going to sell it on their site and charge me a fee. The item also had a mark on the sleeve. Customer service called me back and talked over me then said it was a bad line although I could hear them fine and then they cut me off. This is a big statement, but this is the worst company I have ever dealt with, not only did they miss sell the item, they also refuse to refund me, and they won't return the item as they want to sell it again and charge me a fee, PayPal contacted. Do not use this site there is no buyer protection

Was awesome! Great communication w the seller and great delivery!

I wanted to share my awful experience with Vestiaire co. I bought from them a few times- ignoring the awful feedback people have given online thinking this would never happen to me. Until it did. I highly recommend you all take your business elsewhere.

The first problems was they never have the buyers back. I bought something that was incorrectly labeled- had stains and problems all over it. In fact- it also didn't look authentic to me. I complained and they wouldn't stop the transit of the item even though the seller told me after the fact there were issues. So Vestiaire said- send it back to us we'll look at it. They deemed it authentic and it matched the description which it CLEARLY did not. The entire time I'm speaking to 500 different employees- not one person is assigned to me case so I have to tirelessly explain myself over and over to new customer service representatives. I also tried to ask for a phone number- they don't have one. They also don't respond on their email. That's a huge red flag. When a company doesn't have a phone number they distance themselves from customers.

They tried to resell my item on my account- which I told 500 customer service reps NOT to do. Again I had to repeat myself 500 times and they still did it. Finally they took it down- shipped it back and surprise- I get a bill for $300 in duties. I already paid duties when I paid for the item (it's included at check out) I'm angry obviously because how can you be charged twice for duties this item is now worth 0$ because it belongs to me and is not a sold item. It was just them reviewing it.

Again- messaging 500 customer service employees none of them grasp the problem. I have to explain myself over and over and no one is following because new people are on the case every time I send a message. I finally threatened to go to the better business bureau and suddenly they cooperate. They said they'll pay duties and my items was paid and it arrives

Guess what? Vestiaire lied. They told me they paid but they didn't because I get a bill 2 months later saying they didn't pay and I have to. I have messages of proof they said they are going to pay. And now I'm back to square 1 - trying to get a customer service employee to follow the situation and they are purposely not understanding.

Vestiaire is a SCAM and they literally lie to their customer. I will be reporting them to the better business bureau and sharing this story.

Please do NOT buy from Vestiaire. You will not be protected as a buyer.

Learn from my situation

This is my favorite platform to sell on. I've been selling for 10 years and I've already told two of my best friends about this little gem of a website. It's great for buying and for selling it hits on all levels.

Selling was very easy, although I did drop the price significantly.

I haven't shopped yet, because I need to unload my collection first. So, selling has been a good experience. 10 s for selling. Thank you. I look for to selling more.

Absolutely no problems at all. Loved the lv bag. Highly recommend shopping here! Thank you!

Great experiences and when it was a hiccup they got on their job and corrected it for me, plus they have a strict authenticity policy that i trust bcuz of selling & buying stuff with them Gracias VS. Ankhenaton

Love the purse and they go above to make sure everything is authenticated and as says

I have been selling with Vestiaire for a couple of years now. I have seen amazing improvement in the entire process. The item reports are much quicker and there is virtually 1 day before I was paid! Vestiaire is simply the best, with the ease of use for listing, and the pre-printed labels for federal express shipping make it all so simple and you can trust everything they say! I am so pleased with my sales record with Vestiaire and thank you for making a great platform into an exceptional experience! Thank you Jennifer

As a seller I was impressed with how you kept me informed regarding where the sales process was each step.

It's very easy to navigate the website. Always find good deals.

If I could I would give -1 not 1 to this company and to the customer service.
I ordered a bag that never arrived, since then I have been contacting every day the customer support team with mails, only to get as an answer that when they have news they will let me know.
In every mail I keep explaining my concerns to multiple representatives again and again. I ask for a refund but the company refuses to take any responsibility or liability and keeps repeating that I will be informed soon.
This state of affairs is absolutely frustrating and negative, even the legal department refuses to speak to me and I really feel hopeless.