Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
If I do not get my item delivered, the refund as well as a discount code for a thank you works so well.
The cellar shifted the glasses promptly. They were exactly as described and in good shape.
Dear Nicole,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
L'échange et l'achat à été très facile!
Le shipping facile et efficace.
Chère Marie-Eve,
Nous vous remercions d’avoir pris le temps de partager avec nous vos retours 😊
Nous espérons vous revoir très vite et vous souhaitons une excellente journée!
L’équipe Vestiaire Collective
Terrific service. Love that the app offers search by size, designer, etc. Shipping to US from EU was remarkably fast. So excited to find shoes I've been on the hunt for, for like 5 years! Also appreciated the quality verification and ease of order tracking. I will definitely order again in the future. App works great!
Dear Tamara,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Super fast shipping! Love this app! The shopping is super easy.
Dear Patricia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My favorite place to shop what ever I want.
I love to see all the different styles of clothing and shoes and jewelry.
Dear Veronica,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have both bought and sold merchandise on Vestiaire and each time, everything went smoothly. I would highly recommend their website to anyone interested in buying and selling items of quality. You won't be sorry.
Dear Riquetta,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Pricing as described. Excellent tracking once order had gone through. Customer Service is on point making sure all is tun smooth.
Dear David,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I enjoy the interactions with the seller. The option to be able to offer a price and the email update when items go on sale. All around beneficial and lovely.
Dear keisha,
Thank you for your kind feedback, we do appreciate it.
In order to lower the price, you can simply go to the item’s listing page and click "Drop the Price." Alternatively, you can log into your account and follow these steps:
On the App: Me » My Items
On the Website: My Account » My Items For Sale
Scroll down to the item for which you want to lower the price and click the "Drop the Price" link on the right-hand side.
A new page will open that allows you to choose the new selling price. This will then update the item listing page.
We really appreciate your kind collaboration and understanding. Wishing you a lovely day and take care!
Kind regards,
The Vestiaire Collective team
It's cool but your sold the jacket I was about to buy
Dear Natif,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Good quality best product give more discount items
Dear Marianie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love Vestiaire Collective. They are a sellers platform.
I sold and then shipped my designer bag. Buyer reported as not received. VC assisted via chat with a professional tone as well as courteous...even tho I was furious that my reimbursement was on hold. Ultimately it was decided to process my reimbursement deposit. I am very impressed.
Dear Victoria,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The process was extremely easy! I love that items can be authenticated and you can receive offers as well as submit offers!
Dear Audrey,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Received great items in great condition. Have a large variety of items. Can trust your buying authentic and good products
Dear Diana,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Todo estuvo excelente con mi cartera dolce gabbana, excelente calidad, 100% original y las atenciones, mi cartera solo tardó 3 días en llegar, quedé enamorada y lo bueno fue la parte en que me vendió súper económico, gracias cuando vuelva a vender seré su compradora número 1
Gentile Diana,
La ringraziamo per avere trovato il tempo di condividere la sua opinione 😊
Le auguriamo una buona giornata e speriamo di rivederla molto presto!
Il team di Vestiaire Collective
The entire process is very lengthy and time consuming.
Dear Anne,
Thank you so much for your feedback. We do appreciate it.
After further checking, we could see that the case has been successfully resolved via chat, and your payment was already issued. We hope that you have received it successfully.
Rest assured, we always remain available if you have any further questions. We do appreciate your kind collaboration and understanding.
We wish you a lovely day and take care!
Kind regards,
The Vestiaire Collective team
Love Vestiaire. I have been shopping with them a long time and can always find my favorite European designer shoes at fantastic prices. Some are even NWT! I also like that Vestiaire goes through the certification process to verify authenticity.
Dear Lisa,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I bought vintage Louis Vuitton.The products was inspected for the team Vestiaire and they recommended the product.The bag is amazing and I pay good price for it.
Dear lorena,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Honestly i love this app and have Got 10 others on it too.
Dear Rebecca,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I'm in love with my Louis Vuitton ring, price was awesome
Dear Mary,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lance,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team