Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I am a seller and buyer with Vestiaire Cellective. They are very professional, they solve issues in a timely and respectful manner. They are easily accessable and the site is very easy to navigate through. There customer servive is A+.
It was a beautiful experience! I purchased a brand new pair one-of-a-kind Gucci sneakers for $260! Then they were authenticated, so I KNOW they are the real deal!
Dear Member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent communication, a very safe and pleasant Website, Quick shipping
Dear Beata,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Easy transaction, convenient messaging with seller, and easy to track the package.
Dear Elena,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The best way to sell second hand designer! Smoothest process, and I will be recommending Vestiare to friends!
Dear Bianca,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It's good, sometimes the sellers complicate it a little but so far it seems fine to me
Dear Javier,
Thank you for your feedback. We are pleased to hear that your overall experience has been positive.
We understand that sometimes sellers can present complications, and we are continuously working to streamline and improve the process to ensure a smoother experience for all users. If you encounter any specific issues, please do not hesitate to reach out to our customer service team for assistance. We wish you a lovely day and take care!
Best regards,
The Vestiaire Collective team
This is a great site to purchase stuff. I love the attention to detail on every aspect of what you do.
Dear Mike,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
What are people will point out different types of material or put it this way they'll point out the material that's on there if it's poor or perfect
Dear Omar,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very pleased with the entire transaction. The seller is excellent!
Dear Bobbi,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Deben agilizar los tiempos de entrega.
Después de que sea pagado un producto, no deberian reversarlo
Estimado Hamilton,
Le agradecemos mucho que se haya tomado la molestia de compartir sus comentarios con nosotros 😊.
Sus comentarios son muy valiosos para nosotros ya que nos permiten seguir progresando y mejorando la campaña. Tendremos en cuenta su reclamación e informaremos al departamento correspondiente.
Te deseamos un feliz día y esperamos volver a verte muy pronto.
El equipo de Vestiaire Collective
Amazing service & products! I am happy with all the products I purchased. They were all luxury products in excellent or brand new condition.
Dear Connie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I dont buy retail anymore. Instead I explore the extensive catalogue Vestiaire has to offer.
Dear Daniel,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent notifications &even had my back w finding a flaw in an item & gave the info to me so honestly it was shocking! I went along w the purchase anyway & can't say enough how I trust their process! Best used fashion site I've found.
Dear Char,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Process was very straight forward, item arrived super fast
Dear Joshua,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great communication and prices. Kept me posted about my order.
Dear Debra,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Wonderful experience even after I made an error on entering my information, they were extremely polite and helpful to find a way to correct the mistake and issue my payment!
Dear Cheryl,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Vestiaire kept me updated on my item that I purchased. It was delivered before time. I will definitely purchased from here again.
Dear Zaneta,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very easy to sell. And the seller gets the majority of the money. I much prefer the Vestiaire system to TRR
Dear Stephanie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
They have let me know if an item is not as described. Even if it's a missing/loose tag!
Dear Carol,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The worst it took almost a month to receive my payment this is ridiculous.
Dear Hugo,
Thank you for bringing this to our attention. We highly understand your situation.
After further checking, we would like to tell you that your payment about the item under reference 41625622 has already been issued on 20/05/2024. So the payment should be reflected under your account within 5 working days.
We do apologies again for the inconvenience it may cause you. Rest assured, we remain available if you have any further questions. We wish you a lovely day and take care!
Kind regards,
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Athaliah,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team