Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This experience was positive but prior experience last yr where I was sold a fake Fendi Spybag was not.
Great selection and love access to fashion from around the world!
Dear Elizabeth,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Once something sells the process is pretty easy. There are a few negative aspects to the app. Obviously high end designer items gets the majority of attention from the app. And I don't like the wait time between someone making and offer accepting an offer. I have had 8 offers I accepted with no sale. So my item was basically off the market for 2 days while someone just let it sit with no intentions of purchasing. I do not like that at all. They should have at MAXIMUM 3 hours.
Dear Faye,
Thank you for sharing your feedback with us. We appreciate your insights and value your experience on our platform.
We are glad to hear that you find the selling process straightforward once an item is sold. However, we understand your concerns regarding the attention given to high-end designer items and the wait time between accepting offers and finalizing sales.
We acknowledge that the current policy of allowing buyers up to 48 hours to complete a purchase after an offer is accepted can be frustrating, especially when the transaction does not proceed. We appreciate your suggestion to reduce this wait time to a maximum of 3 hours, as it would help ensure that items remain available to serious buyers and reduce unnecessary delays.
Your feedback is crucial in helping us improve our platform, and we will certainly consider this suggestion as we work to enhance the user experience. In the meantime, please feel free to reach out if you have any additional questions or concerns.
Thank you for your understanding and for being a valued member of our community.
Best regards
The Vestiaire Collective team
The app is easy to use and friendly. I like that it tells me exactly how much I'm going to make when I set the price. I have had the same items listed on eBay with no sales.
Dear Margo,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Selling was super easy. You have people worldwide looking at your listings. Vestairie doesn't allow fast fashion brands, which really holds the integrity of this company especially in terms of sustainability.
Dear Loom,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Efficient selling process. Not much effort required of the seller beyond initial set up.
Dear Katherine,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I feel that the seller has too much time to ship out the items. Payment is done soon as a sale happens shipping should not take longer than two/three days.
Dear Tonya,
Thank you for sharing your feedback with us. We understand your concern regarding the shipping time and agree that prompt delivery is essential for a satisfactory shopping experience.
Currently, our policy allows sellers a specific timeframe to ship items to ensure they can properly package and send them. However, we are always striving to improve our services and will certainly take your suggestion into account as we review and refine our shipping policies.
Your input is invaluable in helping us enhance our processes, and we appreciate you taking the time to share your thoughts. We wish you a lovely day and take care!
Best regards,
The Vestiaire Collective team
Had good experiences, with a lot of options.
Mostly buy handbags
Dear Caitlin,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love Vestiaire Collective! The auction-like platform gives me a thrill. Everything I've purchased has been prestine and exactly as described.
Dear Deborah,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
They had the exact item I needed. The authentication process was fast and it was shipped fast. If had to make any suggestion I would say make sure the articles smell clean and fresh if the description say new.
Dear Jeff,
Thank you for your feedback regarding your recent purchase. We are pleased to hear that you found the exact item you needed and that the authentication and shipping processes were prompt.
We appreciate your suggestion about ensuring items smell clean and fresh, especially when described as new. We will certainly take this into consideration to enhance our quality control measures.
Your satisfaction is important to us, and we look forward to serving you again.
Best regards,
The Vestiaire Collective team
I had a great experience the customer service is very efficient and effective as I purchased an item that was not delivered as described on the sellers site but Vestiaire made it all satisfactory!
Dear Diane,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Espectacular 👌 super complacida la volvere a usar sin duda alguna
Estimado/a Lisbet,
Le agradecemos por tomarse el tiempo de compartir su opinión con nosotros 😊.
Esperamos verle pronto y le deseamos un feliz dia.
El equipo de Vestiaire Collective
Have a lots of good for shopping. Shipper is always shipped very fast. I totally recommended for shopping something here.
Dear Warisara,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I didn't get my money from sale adidas Yeezy slides. I'm so frustrated and disappointed please help me
Dear Viktoryia,
Thank you for bringing this to our attention. We highly understand your situation.
After further checking, we could see that your payment for the Beige Yeezy Sandals was already done on 16/05/2024. So in case you have not received it yet, we humbly invite you to check it with your bank.
We do apologies for the inconvenience it may cause you. Rest assured, we are always here to help you and give you the best satisfaction. So please do not hesitate to get back to us if you have any further questions.
We wish you a lovely day and take care!
Kind regards,
The Vestiaire Collective team
Easy to locate items. Trusted authenticity. Great communication with customers
Dear Rita,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Love platform easy to use, great customer service, supportive
Dear Regina,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My experience was great. I would've liked the original shoe box, but that's on the sellers end. The authenticity verification was seamless and package arrived earlier than expected. 10/10
Dear Horace,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent clothing and service! I look forward to my next purchase!
Dear Lisa,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Es la mejor plataforma para ofrecer nuestros productos Estoy feliz con ustedes son una empresa muy muy responsable. Estoy muy satisfecha y feliz de estar vendiendo con ustedes. Enhorabuena. Vestiaire Collective👏👏
Gentile Esteban,
La ringraziamo per avere trovato il tempo di condividere la sua opinione 😊
Le auguriamo una buona giornata e speriamo di rivederla molto presto!
Il team di Vestiaire Collective
The best place to do your shopping since I started I never want to stop shopping.
Dear Mee,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jerusha,
Thank you for sharing your feedback with us. We are pleased to hear that your recent experience was positive and that our team was able to assist you with the shipping process.
However, we are deeply sorry to learn about your prior experience last year with the purchase of a counterfeit Fendi Spybag. We understand how disappointing and frustrating this must have been for you, and we apologize for any inconvenience it caused.
Please know that we take such matters very seriously and continuously strive to improve our authentication processes to prevent such incidents. Your feedback is invaluable in helping us enhance our services and ensure a better experience for all our customers.
If you have any further concerns or require additional assistance, please do not hesitate to reach out to us. We are here to help and ensure your satisfaction.
Thank you for your understanding and for being a valued member of our community.
Best regards
The Vestiaire Collective team