Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
















The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Hi I am a seller at VC but I got deactivated because apparently I don't sell Louis Vuitton or Chanel. Is that what your policy is when sellers come onboard? You de-activate them? I never heard of a platform that deactivates and blames sellers for not selling enough. What kind of a company are you?
I have been selling on Vestiaire Collective for 3 years, all of a sudden I get an email from them saying that I barely sell and to knock on their door when I have Louis Vuitton or Chanel to sell?
If I am not selling enough that's because your marketing team is not bringing enough traffic to your site.
Ebay, Amazon, Poshmark, Grailed, Vinted I have been selling with them for years, not once have they deactivated my account because I don't "sell enough". All these platforms Ive mentioned above work with the sellers in order to be successful in selling.
All Vestiaire Collective did was degrade me as a seller and blame me. Are you kidding me?
On top on that you claim you are all for the environment and you stopped selling pre-owned items from Zara and H&M because they do alot of waste...
How ironic? You allow sellers to sell Louis Vuitton and Chanel but does everyone know that these high end luxury companies burn all their previous stock so no one like TJ Maxx or sellers can have any discount access to them?
These high end luxury companies burn all their inventory, is that good for climate change then?
My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish.
Before and after pictures
The service attitude is very good, but the product packaging is very poor
Dear Jian,
Thank you for taking the time to share your feedback with us 😊
Rest assured that we take your feedback into consideration as it helps us to improve our service.
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
It was fast and team was willing to get right back to me about shipping details
Dear Sade,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Was very easy to use and received my payment fast,also had different options to chose from to get my payment
Dear Moses,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Slower communication from seller than other apps. Otherwise shipping is great.
Dear Leslie,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Great site and products. Will shop again. Fast and secure shipping
Dear Vik,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I ordered an item and it was not as described. I contacted the company and they worked with me to get a return and a full refund. They are very expedient.
Dear Lindy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Smooth transaction. Fantastic boots. Excellent condition. Great price. Quick delivery. What could be better?
Dear Bruno,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Bought from the seller, had it authenticated. Got shipping notification from the seller to them and them to me. Had an approval process where I could reject the sale based on their findings and it was a great experience. When you're so concerned with being scammed this is definitely the peace of mind I needed.
Dear Drew,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Products are just as described with optional ways to pay. I love it when they offer deals and promotions.
Dear Wree,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I am the seller. Im always impress with Vestiaire process from start to finish. There are many sites out there one can use to sell. However, Vestiaire is by far the BEST in my opinion whether you're the seller or buyer!
Dear Sheila,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I loved the product and how fast I got it love the hole experience
Dear Jennife,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Just as described! Super fast shipping.amazing boots! Thank you! I am now following you and will gladly do more business with you!
Dear Buffy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I am very pleased with my experiences shopping on Vestiaire Collective. Each purchase is exactly as described but even better. I have found this to be so much more affordable to purchase pre-owned luxurious quality items. I wish I started shopping on Vestiaire sooner is my only regret. Highly recommend!
Dear Elaine,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love selling with Vestiare Collective, because not only do they have the most reasonable seller fees that I've seen, but the process of selling your items, getting it authenticated and receiving your payment is quick and easy.
Dear Honey,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I truly enjoy shopping on this site because the prices are very reasonable
Dear Iaverne,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
My selling experience has been 5 star so far. But my trusted seller badge was removed because I hadn't sold anything in your timeline. This doesn't seem fair to me. I am still a trusted seller in my opinion. Trusted seller should depend on the reviews of buyers and my sales have all been 5 stars.
Dear Pat,
Thank you for your feedback and for being a valued member of our community. We’re glad to hear that your selling experience has been 5-star so far.
Regarding the Trusted Seller badge, it is awarded based on specific criteria, including selling at least 2 items in the last 6 months, shipping 80% of sold items within 5 days, ensuring at least 80% of items sold match their description, and maintaining a 100% authenticity rate. While buyer reviews are important, these criteria are designed to ensure consistent activity and reliability.
We understand your perspective, and we encourage you to continue your excellent selling practices. As you meet the criteria again, your Trusted Seller badge can be reinstated.
Thank you for your understanding, and we look forward to your continued success on Vestiaire Collective.
Best regards,
The Vestiaire Collective team
Great site to sell, great traffic. Nice cosumers and consumer service. Nice app easy to operate. Clear and easy to set up. Happy to be part of it! Highly recommended!
Dear Malgo,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Great app, very quick pay.
The only thing is that the authentication system is not very Sophisticated as two of my brand new receipts items were rejected from listing
Dear Lana,
Thank you for your positive feedback on our app and the payment process. We're glad to hear that you're satisfied with the speed of payments.
We apologize for the inconvenience you experienced with the authentication process. Please note that we have a dedicated team of experts who carefully review digital photos to confirm the authenticity of each item before it is accepted for listing. Our goal is to maintain a high standard of quality, and we understand how frustrating it can be when items are rejected despite having brand new receipts. Your feedback is valuable, and we will take it into consideration as we continue to refine our processes.
If you need further assistance or clarification regarding the rejected items, please don't hesitate to reach out to our support team.
Best regards,
The Vestiaire Collective Team
Answer: There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies
Answer: This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.
Answer: Dear Peggy, we kindly inform that as soon as you close your account, your ads will be withdrawn and not visible anymore. Best regards
Answer: Dear Vanessa, you will find on the self-titled FAQ article right below: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Vestiaire-Collective-s-return-policy Best regards
Answer: They don't have an email or phone number. Just the link to the chat, so you can never be sure that your message has gone through.
Answer: Dear S R., we regret not being able to get back to you any sooner. We highly suggest to report this message, as we confirm that refunds are automatic and no action on your side is requested. Thank you very much!
Answer: Dear Tanya, we are sorry to hear that you haven't received your payments! Make sure to contact us in Me > Help on the App, if assistance is still required. Best regards!
Answer: Dear Elizabeth, thank you for your question. We must inform that our lines are currently closed! Make sure to find our available contact methods directly on our Contact Us article, in our Help center. We remain available for any further questions or queries you might have. The Vestiaire Collective Team
Answer: Dear Rana, we are getting back to you regarding the processing of your recent purchase. Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! Please rest assured that we remain available for any verification, if you haven't received your purchase yet. Thank you very much for you for your understanding, The Vestiaire Collective Team


Dear Heidi,
Thank you for sharing your experience with us, and we are sorry for the inconvenient that it caused to you.
After reviewing your case, we regret to inform you that our team received the bag in its current condition, which led to the cancellation of the sale.
We dispatched it to you upon your request on 19/07/2024, but the carrier failed to deliver it and returned it to us. The second attempt on 05/09/2024 had the same outcome, so the package was returned to us again.
As it was a negative experience for you, we have decided to issue your payment despite the item not being as described. You were supposed to receive $25 upon this sale. You can review our FAQs regarding the selling fees here: Help Centre > Selling > Payment & Fees > General.
Also, we apologize that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services.
Thank you beforehand for your understanding. We will remain at your disposal to provide you with further support.
Best regards,
The Vestiaire Collective team