Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had a situation with a sale I made. An error was made on the website end but customer service made it right and I was happy with the outcome.
The most reasonable platform to sell and buy.great customer service!
Dear Sylvia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love my LV purse both of them was definitely thinking about shopping here again
Dear Terrena,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great experience item was just as described. I would buy from the company again.
Dear Rebecca,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Could not have been better. Very nice people who answered all my questions. Highly recommend
Dear Kathy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Absolutely horrible company. I'd give them a NEGATIVE 5-Star if I could. I have been a successful eBay seller for over 15 years and have sold over 25,000 high-end items with 100% feedback and Top-Rated Seller status. I wanted to try Vestaire as a seller so I listed 2 items to test (2 brand new high-end jeans with tags. Regular price $200 and I listed for about $60) 2 days later my account gets suspended for "suspicious activity" After 3 weeks of emails they cannot be specific on the reason and refuse to reinstate my account. This is like throwing someone in jail and not telling them why. Something very fishy about this company.
Product was as described and packaged very well. Communication was also very well.
Dear Leslie,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The package was lost for a few days, but despite my overreaction you and your team did a great job.
What's more is the Sandro coat was in great condition and well worth the price.
Dear kamill,
Thank you very much for your feedback.
We're sorry to hear that your package was lost for a few days, but we're glad to hear that despite the frustration, our team was able to help you and that the Sandro coat arrived in perfect condition.
We appreciate your understanding and are thrilled that you plan to place more orders with us - we're here to help you with whatever you need!
The Vestiaire Collective team
As a seller, I've found this site to be user-friendly, with tools that make listing and managing products straightforward.
Dear Tsung,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Once item sold and shipped, the money was transferred quickly into my account.
Dear Estrella,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Just as described, great item seller gave a good deal on items
Dear Teresa,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This is my 3rd purchase at Vestiaire. I will not shop pre owned any place else. You are guaranteed what you purchase and they delivered! If you want authentic at an affordable price you came to the right place!
Dear Vickie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The process was great ( shipping from France) about 2 week delivery time but worth the wait
Dear Duchess,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Everything is carefully checked and verified to be original and in good condition!
Dear Rafael,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Super easy-to-use app,. Very satisfied with my purchase 😀 thank you!
Dear Araceli,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Always happy with the service and the support,highly recommended and very happy to continue working and shopping from Vestiaire
Dear Doina,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Great price and quality of purse. I'm happy authentication was also included.
Dear member,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team.
Awesome very fast great buy easy to use app answered all my questions very easy to pay and very great items auttheric
Dear Mario,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I feel pricing to be fair. I have sold items quickly. It's a pain when someone makes offer n I accept n they ghost the sale. Should have to pay within shorter time frame. 24-48 hours too slow. I was. Tradesy girl for years. I love Vestiaire to sell n made purchases I love
Dear Maura,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The process of listing an item, sending offers and then shipping the sold item has been very easy and straightforward.
Dear Annmarie,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Renee,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team