Vestiaire Collective
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
Unique Vintage
Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Seller the best very well packaged and backpack in perfect condition thank u
The best app so far to sell and buy preloved luxury items. Authenticity are at the atmost excellent service they have.
Dear John,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Item arrived in a timely manner and was exactly as described.
Dear April,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Seller was awesome. Came wrapped very carefully. Sent a note and a little thankyou gift.
Very wonderful experience.
Dear Stephanie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Item as described. Quick ship out after purchase. No issues!
Dear Victor,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
In my case as a seller the whole process from publishing to selling is almost seamless, all has been great thus far.
Dear Elena,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This company has deteriorated and is in the gutter. They initially claimed the were only a high end seller only listing designer items Gucci, Louie Vuiton, etc. They will now sell ANYTHING in any condition. They are desperate. Check the Better Business Bureau - they have HUNDREDS of unanswered and unresolved complaints. Google them for reviews and again hundreds of complaints. They have disabled their support email and removed their phone number for the NY office (I put it back) but they don't answer and when they did answer, a recording refers callers to the chat on the website and they don't even give the website address as is usual. But the chat is useless and only has auto responses. I just recently joined them and sold 6 items with very good reviews. Just sold another item, a Moschino belt, and the buyer returned it saying it was not the color I advertised, pink not red, but my pictures clearly show red and I think it didn't fit so the buyer lied. They did not investigate and said on the bad review to send pictures but there is no way to do that since they have disabled their email and phone and the chat is useless. I did email their PR email and it is disabled. I also tried their professional seller email also disabled. They cancelled the sale since that is easier than investigating. I put a bad review on another site and again Vestiaire answered to send them pictures - I repeatedly asked for an email address to send the pictures but no response. They can easily contact me through my email address that is on my profile but they never did. BTW, I am a 5 star seller with hundreds of sales on other websites with no complaints and no returns.
Dear Pam,
Thank you for bringing this to our attention, we highly understand your situation.
For your information, we would like to tell you that the buyer has claimed as she received a different item, and she confirmed that the belt was supposed to be red, white and black. Due to that, our team allowed her to return the item to you.
In this case, when you receive the item, and if you see that it does not match the item you shipped, please feel free to get back to us, and provide us with the pictures of the item before you shipped the item, as well as you received it back. This will help us to investigate more.
Thank you so much for your kind collaboration.
We wish you a lovely day!
Kind regards,
The Vestiaire Collective team
It's been so nice and professional. Love shopping on here and working with this company. They are very honest and helpful.
Dear Kristina,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very professional with quality service. I am satisfied. Thank you!
Dear Kanata,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Everything I bought so far is authentic and I'm happy about it
Dear Nelisiwe,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Shopping with Vestiaire, you see one of kind merchandise. Shopping from different countries make it more exciting.
Dear Kim,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
Dear Jorge,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
VC is a positive addition to my online biz. Thank you for pushing my products..
Dear Fiona,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very easy to shop. Great great platform. Good negotiable prices
Dear Julio,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great but need cameras in search box for uploading photos of what we're looking for
Dear Neda,
Thank you for your suggestion! We appreciate your feedback and understand the value of having a camera option in the search box for uploading photos. This feature could enhance the user experience.
Rest assured, your feedback is noted, and you will be notified once there are any updates concerning it.
Have a wonderful day!
Kind regards,
The Vestiaire Collective team
Vestiaire Collective is the BEST! Imagine a treasure chest full of u expected fashion surprises that you cannot source anywhere else. And their customer service is so helpful and very responsive. I had an issue with an item and the team jumped right in with a solution.
Dear Nicole,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Make sure you check the address. My items were delivered to the wrong address. I have my system for you with the same address when I purchase something they had one number wrong. I had to go up and down My street to find my purchase thank you so much. Everything was correct.
Dear Donald,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was a very good experience for me to use this app first time. It is definitely a hassle fee experience.
Dear Taro,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The sellers and the company is good about responding pretty quickly. I got my product.
Dear Sonia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Vestaire Collective has been nothing short of a professional experience. Great website! I recommend it to anyone wanting to sell your items.
Dear Sandra,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Connie,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team