Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Put more filters in favorites! I don't like the fact I'm trying to find a bag and I have to keep scrolling to find it.
The prices are very reasonable and the quality is real awesome
Dear Lynn,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great customer service when the seller didn't ship my purchase in time. It was easy and clear. The items that arrived came very quickly.
Dear Ivory,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I always am able to find great deals. If someone decides to cancel on me, they hop to it and they offer me like a voucher to go with my next order so it gives me incentive to come back and not be disappointed. I found some great fines and I can't wait to actually List my own and sell my own things.
Dear Anya,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was a Smooth transaction. The garment is exactly as advertised.
Dear Jacques,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It's a good site but could be better! Collect payment upon acceptance of OFFER! They have a lot of scammers making offers but Vestiaire doesn't do anything to collect the payment from them or block their access! They just clutter up their site!
Dear Lorraine,
Thank you for your feedback and for using our platform.
We understand your concerns about offers and scammers. We’re constantly working to improve security and trust on our platform. While we can't charge buyers until a sale is finalized, we are committed to taking action against suspicious activity. If you encounter any issues, please report them to us, and we'll investigate promptly.
Your input helps us make Vestiaire Collective better for everyone.
Best regards,
The Vestiaire Collective team
I heard a celebrity talk about this site so I decided to try. The prices are great, shipping was quick and the item was as described and packed well.
Dear Kathryn,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I bought an item from Vestiare Collective and buy regularly before. It's been awhile but I truly enjoy how fast I receive my items! Huge THANK YOU to Vestiare Collective for making shopping FUN! I hope to shop again regularly very soon!
Dear Marissa,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
They keep rejecting authentic items and their site is full of cheap ugly looking copies. Tried to list original Balenciaga tee purchased from LUISAVIAROMA but it was rejected. Unbelievable!
These people try to cheat on customers in every single way. Postage and selling comissions are extremely high. They reject authentic items and let counterfeit goods to go on their website. They constantly send you aggressive nessages asking to drop the price. It starts with ATTENTION! They just want you to sell as quick as possible at very low rate so they can get their comission. Most of positive feedbacks written by themself or their friends.
Awesome site with great variety of high quality products! I will highly recommend this site to everyone I know because this site is really great and there's none other like this one. Hopefully this site will continue to surprise me with the new fines on a daily basis as I'm looking forward to continue shopping on it every single day.
Dear Lioudmila,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have been able to find so many great designer items at fantastic prices! Prices are way better than TRR and selling is way easier also! TRR is too picky about what u can sell.
Dear Stephen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Camilla Chateau is great to work with
So far I am satisfied
My only remark is that we should give more details when describing all my Hermes for sale on your website. I also didn't understand why I received a message every time look at one of my handbags.
Dear Catherine,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I'm going to say this throughout the years of me purchasing this was by far the best purchase ever
Dear Latonya,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The vintage Galliano T was exactly as described! I will definitely purchase here again!
Dear Heidi,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great marketplace, functional app, highest payout to seller then the other marketplaces out there, and easy shipping!
Dear Seblim,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Always have a great experience on this selling and buying app
Dear Ruby,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
They were very responsive, prompt to reply, inspect and ship. Very impressed and will use again!
Dear Kaylynne,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was sceptic at first but everything came out fine, package wasn't lost and came perfectly
Dear Seletti,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Awesome experience!
Everything went great smoothly with this transaction. I was so pleased that the item looked exactly the way they did appear to be online. Thank you so much I will be making a purchase again.
Dear Quiana,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Shop this site with confidence! I was hesitant initially to purchase, but each transaction has been flawless!
Dear Dee,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dallasiah,
Thank you for taking the time to share your experience. We understand that searching for specific items, such as a bag, in your favorites can sometimes be tedious. Your suggestion to add more filters is valuable, and we will pass it on to our team for evaluation, as we are constantly looking to improve your experience on our platform.
Regarding waiting times and communication difficulties, we apologize for the inconvenience. We are doing our utmost to improve these aspects.
Thank you for your feedback.
The Vestiaire Collective team