Item arrived in better condition than listed. It also arrived quicker than expected from the UK to US. The only thing I was lacking was actual garment measurements. I messaged the seller several times to no avail. I hesitated purchasing for a few weeks because of this. In the end I took a chance and it all worked out beautifully.

I have not received the product. It appears to be lost. And I have not received a refund. I bought it as a Christmas gift and no one has followed up with me about it. Very frustrating.

I had a great overall experience. I received my order and it was exactly as advertised. I'm very happy with the ship time and service.

The item arrived on the indicated day and looks exactly as shown on the various photos. Very happy.

I'm extremely dissatisfied, I haven't received my purchase, uncertain if I will ever receive it and uncertain if I'll get a refund, so now I'm completely screwed! No merchandise and no money!

I love my purchase! It's exactly what I wanted. It came in a very quick manner. I got it before I expected to.

Definitely OFFICIAL, Everything came as it was described, Also a Great App with Fast Notification about my Order. Also I paid the extra 15 for Quality and Control. WORTH IT.

I love the option to physical authentication! Makes me feel better about buying second hand which I'm trying to do more of.

It was productive and efficient. My package even arrived early despite its origin being overseas

The item was as expected and accurately described. The shipping time and cost was longer and more expensive than I would expect- over $20 for shipping on an item domestically (US to US) to arrive a week later (product was already at the Vestaire warehouse)

The item was exactly what I was looking for- Ty to the seller.

I was very pleased with the condition of my purchase. It was exactly as described, and I did receive it in a timely manner also.

Very happy with quality of products, variety and speed of shipping.

The site is fairly easy to navigate. My shipment was not easy to receive, I had to call Fed Ex several times to get things straightened out. I also needed to reach out to Vestiaire via email only, which made the process that much harder and longer as far as clearing up my shipment problem.
I have listed an item for sale, and I have not been clear on lowering the price when I do not have any offers. I understand that people can make bids but I don't see the bids?

Absolutely DREADFUL, and this terrible experience follows on the heels of my last order - an R13 blazer sold in "Very Good Condition - which arrived with split internal seams.

Last night's "Customer Service" chat was painful: super slow responses, incorrect information such as the rep saying my missing shipment was last tracked on 12/12 over & over when the tracking info supplied showed 12/10. My request to have my fees reimbursed while the investigation they said was required is underway met with a response that was a link to your Authorization Policy info...which, funnily enough, stated the fee is $15 and my order was charged both a $10.99 "service fee" and $25 "shipping" fee. THEN, today, I got an email with more incorrect info claiming the shipment's only been off track for two days. Seriously, what the heck is going on? I am utterly baffled and not happy about any of this. What are you going to do to rectify it?