Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Dress is in great condition. Very good value.i am pleased with the purchase and transaction.
The bag I received had 2 marks on it which were not mentioned in the description and NOT shown in the pics. And still I paid for authentication and whoever authenticated it said the bag was as described and photographed.
Dear Diedra,
Thank you for your feedback.
We are really sorry to hear that your item is not as described.
In this case, we kindly inform you that you have 72 hours after delivery of an item to report issues via chat or email. After checking, we see that your Valentino Garavani Rockstud leather clutch bag (ref. 50025451)was delivered on 16/12/2024, thus exceeding the 72-hour window. Unfortunately, this means that you can no longer open a claim for this item.
However, if you do not wish to keep the bag, you are welcome to relist it under your account. For more information on how to relist an item, please visit our dedicated article: https://faq.vestiairecollective.com/hc/en-gb/articles/200428301-Buyer-Relisting-an-Item.
Thank you for your understanding.
Best regards,
The Vestiaire Collective team
Excellent, I was referred to this company and would definitely use them again.
Dear Leigh,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Always a great experience shopping here. The authentication process goes quickly and shipping is fast. I have no doubts about my purchases being authentic or in the condition described - which in my experience has been great.
Dear Tara,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Just great overall experience. Timely shipping. Verification process straightforward. App is easy to use.
Dear Marshall,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Beautiful bag and very fast shipping. Very excited about my purchase.
Dear Katherine,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The shoe was in perfect condition 👌 my granddaughter is going to love them.
Thank you so much!
Dear Maria,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Despite buying the product at the asking price, it took over 1 week to ship. I contacted the seller several times with no response. By the time it was shipped, it was found to be containing mold, so the bag was NOT as advertised.
Dear Sean,
Thank you for sharing your feedback with us.
We are really sorry to hear about the delay in shipping your item, and the fact it was not complaint.
In this case, we kindly inform you that the seller has 7 days after confirming an order to ship it. If not, the sale will be automatically cancelled by our system.
After further checking, regarding the Juicy Couture Leather handbag (ref. 50452554) we kindly inform you that as the item is found as not described, it was returned to the seller and order was cancelled, as a result of that your refund has been issued under your account 20/12/2024, please note that it will be reflected within 5 working days.
Due to this cancellation, you can be sure that it will negatively affect the seller’s performance.
We hope you find a similar article on our platform.
Thank you for your understanding.
Kind regards,
The Vestiaire Collective team
Best shopping experience ever! Safe and secure website, fast shipping and great customer service. I had a question and opened a "chat", I was expecting a long wait time but took less than 2 minutes from start to finish. Also, they inspected the purse and gave me a certification of authenticity. Thank you!
Dear Sandy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very quick and easy process, amazing quality item that I purchased will most definitely be buying more soon from this website.
Dear Alexandria,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This was my first time shopping on this site. I was shopping for my granddaughter. I have purchased for her in the passed LV bags. I have not bought overseas before and was not aware of the custom charges. I was a bit surprised!
Dear Lyndee,
We thank you very much for taking the time to share your feedback with us 😊
We understand your concern regarding the customs fees. Please be informed that the price detailed of your item are visible during your checkout process. You can as well review this process in our FAQ here: Help Center > Buying > Checkout & Payment > Customs, Fees & VAT.
Thank you for your understanding, we remain available should you require further assistance.
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very satisfied with my shopping experience! Love the item. Shipping and process was seamless.
Dear Chantel,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have not yet received the item. Hoping it is due to the holiday hustle.
Dear Antoinette,
Thank you for taking the time to share your feedback with us.
We understand your concern regarding the delay in the delivery of your item. Upon reviewing the shipment, it appears that the seller has not yet shipped the package.
Please be assured that we are keeping the seller informed about the shipment status every time they log into their account. However, if we do not receive any update by December 23, we regret to inform you that the sale will be automatically cancelled after 24 hours, and you will be fully refunded.
Thank you in advance for your kind understanding and patience.
We wish you a lovely day ahead and hope to see you again soon!
Best regards,
The Vestiaire Collective Team
Very helpful especially when my package was delayed at DHL customs, they followed up with me to ensure that I received it
Dear Nassim,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Extremely slow shipping. I purchased on 12/6. Today is 12/20 and I have no idea when my order is arriving. Tracking information is vague. Very unhappy with this service.
Dear Whitney,
We thank you for taking the time to share your feedback with us.
We understand your concern regarding the delay of the delivery. Upon reviewing the case, please be informed that you have chosen the delivery with authentication. This delivery includes a physical inspection, which takes place in our warehouse, before being delivered to you.
In order for you to get more details about the estimated delivery date, please review our process in the FAQ here: Help Center > Buying > Shipping & Delivery > Order tracking.
Regarding the tracking, please be assured, it remains updated. The item had been checked, and now shipped to you. If you would like to get more details, do not hesitate to get back to us.
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My order was cancelled by the seller about a week after I placed the original order. This is the second order I have had cancelled of two orders I have tried to place.
Dear Julie,
Thank you for bringing this to our attention.
We are terribly sorry to hear that your order for the item Rouje Gabinette mini dress were cancelled, we highly understand your situation.
For your information, we would like to tell you that we are unable to cancel the order, only the seller can do it in their side. Indeed, you can simply contact the seller in order to know the reason of the cancellation.
Just so you know, the seller’s status will be negatively impacted by this cancelled sale, and any seller badge they hold could be withdrawn.
As we could see, your refund was already issued, and it should be reflected under your bank account within 5 working days. Thank you for your kind collaboration and understanding.
We remain available for further assistance.
Kind regards,
The Vestiaire Collective team
Perfect experience. Product received was as posted by seller. Love shopping my vintage pieces here.
Dear Annye,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The process of buying was super easy. It didn't take long to receive my product after the QU check.
Dear Jennifer,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I bought something and the supplier denied it. What's the point of straight up purchasing it and the owner denying if especially if there is no other bid on it?
Dear Jeffrey,
Thank you for taking the time to share your feedback with us.
We regret to hear that your order was cancelled after placing it. Upon reviewing the case, it appears that the payment for this wallet failed, which explains the immediate cancellation of your purchase.
In this case, we suggest renewing the payment or using another payment method. If you continue to experience issues with the payment, please do not hesitate to get back to us.
We wish you a lovely day ahead and hope to see you again soon!
Best regards,
The Vestiaire Collective Team
Fue rápido y fácil me gustó mucho, desde hace tiempo quería comprar
Dear Veronica,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Denice,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team