Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have ordered from Vestiaire before and have been very satisfied with the quality of my items.
Owner cancelled my purchase. 5 days after I purchased. It was a Christmas present. It took this long for them to decide to cancel. They should lose their preferred status.
Dear Maureen,
We thank you very much for taking the time to share your feedback with us.
We regret to hear that your order had been cancelled 5 days after it was placed. Please be assured, the seller’s status will be negatively impacted by this cancelled sale, and any seller badge they hold could be withdrawn.
We appreciate your understanding and are here to assist you with any further questions or concerns.
Have a wonderful day ahead!
The Vestiaire Collective team
I haven't received the item. The seller hasn't sent it. What is going on?
Dear Kimberly,
We thank you very much for taking the time to share your feedback with us.
We regret to hear that your order has not been shipped yet. Upon reviewing the case, we found that the last day for shipment is today, December 19. Despite updating the seller to ship the package as soon as possible, if we do not receive any update from the carrier, the sale will automatically be cancelled within 24 hours, and a full refund will be issued to the same payment method you initially used.
We understand your concern regarding the delay and the frustration it has caused you. Please know that the seller’s status will be negatively impacted by this cancelled sale, and any seller badge they hold could be withdrawn.
We appreciate your understanding and are here to assist you with any further questions or concerns.
We wish you a lovely day ahead and hope to see you again soon!
The Vestiaire Collective team
My item was rejected, but the reason "manufacturing finishes" doesn't explain in any detail what was wrong, nor were any photos provided. Very frustrating.
Dear Giuliana,
Thank you very much for taking the time to share your feedback with us.
We regret to hear that your order was cancelled. Upon reviewing the report from our expert team, it appears that the backpack was found to be unauthentic, which led to the cancellation of the sale. Your refund has been issued to the same payment method you used, and it will be visible within 24 hours.
We hope this clarification helps you understand the report more clearly. Please do not hesitate to get back to us if you have any further questions.
We wish you a lovely day ahead and hope to see you again soon!
The Vestiaire Collective team
Great, loved the authentication process and the product. Thank you
Dear Heather,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I bought a pair of boots that were torn but made your cut I sent them back and you said you would sell them and did. I have not received the refund and it's less than what I paid for them. I still want the money. How long will it take it said 24 hours are immediately with PayPal
The experience is so disappointing the quality of the product is so bad I paid money to get something valuable and I received a pice of garbage, the pictures didn't show the actual condition of the bag and what your website did is put it on my page to sell it. I doubt it that any one would buy this garbage I got scammed and I'm not happy with this experience at all
Dear Christine,
We thank you for taking the time to share your feedback with us.
We understand your disappointment, and we are truly sorry to hear that you have not received the expected support from our teams! We regret that the quality of the product did not meet your expectations and that the pictures did not accurately reflect the condition of the bag.
Upon reviewing the order number you provided, we found that the item has not been delivered yet and is still with the seller. To investigate this case further, could you please provide the right order number of the item? This will help us address your concerns more effectively.
We are also available on the chat in the app for any additional assistance you may need. Thank you for your cooperation and understanding.
Best regards,
The Vestiaire Collective team
Transaction was flawless. Overall, experience was very positive.
Dear Member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Absolutely seamless purchase! Love that you can make offers as well to the seller. Love my purchase as well, and that they to ensure it is authenticated! Which to me, adds an extra layer of security and knowing that the item you have purchased it an authentic item as well.
Dear Michelle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Good. But this order is taking a month to arrive. And I am still waiting.
Dear Sheryl,
Thank you for your feedback.
We sincerely apologize for the delay in delivering your item.
In this case, we kindly inform you that once an order is confirmed, the seller is required to ship it within 7 days. The delivery date will then depend on the carrier and the locations of both the seller and the buyer.
After further checking, regarding the Non Signé / Unsigned Silk maxi dress (ref. 44437269), we note that the last update on the carrier's site was on 11/12/2024. We will escalate this case to our appropriate team to open an investigation with the carrier to locate the item. We will keep you informed via email as soon as there are any updates.
Thank you for your understanding and patience.
Should you need further assistance, please let us know.
Kind regards,
The Vestiaire Collective team
Fast international shipping and product was as described and pictured.
Dear Marian,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I ordered. You confirmed my order. I paid. Then you cancelled. Totally unacceptable.
Dear Christina,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the cancellation of your order, and we truly understand your situation.
As a kind reminder, once an order is placed, only the seller has the ability to cancel it. The decision to cancel is entirely up to them. In this case, the seller chose to exercise that right because the item was not available, and they could not ship your order.
We would also like to emphasize that each cancellation can affect the seller's rating and may result in account restrictions.
We appreciate your understanding and hope to better meet your expectations in future shopping. Should you need any further assistance, please feel free to reach out.
Best regards,
The Vestiaire Collective Team
Great price! Quality item. Quick shipping.I will be back for more.
Dear Schrene,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The seller was amazing, she was quick to respond and ship the item I've ordered.
Thank you VC! You never disappoint!
Dear Sandra,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This was my time ordering on this website and very pleased. The boots arrived quickly and in great condition, I will recommend them to family and friends, thanks!
Dear William,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great ordering and shipping experience and very happy with items.
Dear Anna,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I got a necklace that I've been tracking for over a year. I put in an offer and it was accepted rather quickly. The process of verification went smoothly, and I'm looking forward to receiving my delivery soon.
Dear Mark,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Large inventory of luxury pre loved items, easy to communicate with seller, easy authentic process
Dear Natalie,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The seller didn't label the shoes as bring extra narrow so which they are and therefore I'm now paying someone to see if I can stretch them. When this site was Tradesy, they would've taken those back for a site credit but this new company really sucks on returns. I will not be buying anything else from them.
Dear Bonny,
Thank you for sharing your feedback with us.
We sincerely regret that the Black Stuart Weitzman Leather Boots you ordered did not meet your expectations. We fully understand your situation.
Upon further review, we noted that you had previously contacted us via email regarding this issue. Our team was prepared to address your concerns, but we did not receive the necessary photographs of the item you received. As the return window has now expired, we are unable to process the return of your item.
For your information, before authorizing a return, we require proof, including photographs, demonstrating the discrepancy from the seller's description. If we do not receive this within the specified timeframe, we consider the case closed.
Thank you for your understanding and cooperation. We strive to provide you with the best possible experience in the future.
Kind regards,
The Vestiaire Collective Team
Purchased item but seller has a week to ship?
Seller doesn't ship and the transaction is cancelled.
No response from seller.
Very strange platform.
Dear Alice,
Thank you so much for bringing this to our attention.
We are really sorry to hear about the delay in shipping your item.
In this case, we kindly inform you that once an order is confirmed, the seller is asked to ship the item within 7 days. After that, delivery date will then depend on the carrier.
After checking, regarding the Mayle Silk midi dress (ref. 50597883), we would like to let you know that the seller has until December 21,2024 to ship your item, so we encourage you to be patient.
Please be assured that we send an email reminder to the seller every 2 days to ship the item. Once it is shipped, you will be notified with the tracking number.
Your understanding and patience are greatly appreciated. If you need any help, we are at your disposal.
Sincerely,
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kathleen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team