Vestiaire Collective

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Vestiaire Collective

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Mari Z.
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You started to take Higher commission and have less sales now because of your seller fees

Date of experience: February 3, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Mari,

Thank you so much for taking the time to share your experience with us. We truly value your input!

We completely understand your concerns regarding our response time. Please rest assured that we are continuously working to improve our services, and your feedback plays a crucial role in that process.

Regarding the commission fees, we want to clarify that these fees are essential for maintaining the quality of our services, ensuring the security of transactions, and providing efficient customer support. The commission rates vary based on the price of the item, the member's location, and the currency used.

We also understand that you may be experiencing fewer sales. To help with this, we recommend utilizing our Flash Price Drop feature. Here’s how it works to help you make a speedy sale:

-For 48 hours, buyers will be notified that they can grab your item at a lower price.
-Your listing will receive a boost, ensuring it stands out to buyers during their searches.
-We’ll feature your item in our app’s selection of the Best Deals.

If you decide to lower your price, please note that anyone following the item will receive a notification, which will enhance your visibility!

We hope this addresses your concerns, but please don’t hesitate to reach out if you have any further questions. We’re here to help!

Kind regards,
The Vestiaire Collective Team

New York
1 review
0 helpful votes
Follow Maisie A.
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The offers are not binding
February 13, 2025

The offers are not binding. I didn't have a recent sale. The buyer never followed through with payment.

Date of experience: February 3, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Maisie,

Thank you for sharing your feedback with us.

We understand your frustration regarding the offers not being binding and the situation with the buyer not following through with payment.

It's important to note that while offers can be made, they are not guaranteed until the transaction is completed, when the offer is accepted by the seller, the buyer has 24 hours to purchase the item, if she could not, the offer will automatically expire.

We appreciate your understanding in this matter and want to assure you that we are continuously working to improve and will take your feedback into consideration.

If you have any further questions or need assistance, please feel free to reach out. We're here to help!

Best regards,
The Vestiaire Collective Team

Washington
2 reviews
2 helpful votes
Follow Michelle H.
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I don't like how a buyer has several days to complete a purchase. Either they are buying or they aren't. If they accept an offer they should be required to pay when accepting. Several sales have fallen through due to that policy.

Date of experience: February 3, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Michelle,

Thank you for taking the time to share your thoughts with us.

We completely understand your concerns regarding the timeframe for buyers to finalize their purchases. It can indeed be frustrating when offers are accepted but not followed through with payment.

As a reminder, while offers can be made, they are not finalized until the transaction is completed. Once a seller accepts an offer, the buyer has 24 hours to complete the purchase; if they do not, the offer will automatically expire.

Your feedback is invaluable to us, and we want to assure you that we are continually striving to enhance our platform. We will certainly take your feedbacks into account.

If you have any additional questions or need further assistance, please don’t hesitate to reach out. We’re here to support you!

Warm regards,
The Vestiaire Collective Team

North Carolina
1 review
0 helpful votes
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Very easy and efficient
February 13, 2025

Very easy and efficient. The only thing that would make this fully 5 stars is a prepaid shipping label.

Date of experience: February 3, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Ashley,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Tennessee
1 review
0 helpful votes
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Have been pleased with all of my purchases. Great site with great service.

Date of experience: February 2, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Bryan,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

California
1 review
0 helpful votes
Follow neusha D.
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Better then other large apps you actually have someone you can talk to about your problems right away rather than emailing someone

Date of experience: February 2, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Neusha,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Maryland
1 review
0 helpful votes
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Great
February 11, 2025

Great

I was skeptical at first and really glad I used your service

Date of experience: February 1, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Sheri,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Rhode Island
1 review
0 helpful votes
Follow cheryl E.
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Easy to use ap and easy to make offers
February 10, 2025

Easy to use ap and easy to make offers. The sellers are easy to talk to. Very responsive and respectful.

Date of experience: January 31, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Cheryl,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

New York
1 review
0 helpful votes
Follow kendra X.
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I do not understand why the payment method you have been using this entire time that has been working effectively suddenly doesn't work for you. Please fix your system and deposit the $100 I earned. Thank you!

Date of experience: January 31, 2025
District of Columbia
1 review
0 helpful votes
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Great experience fast shipping product like in the picture

Date of experience: January 30, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Varinia,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Greece
1 review
0 helpful votes
Follow Olga E.
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Everything great but international shipping would need a little adjustment. No one wants to pay high customs on second hand items 🤗

Date of experience: January 29, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Olga,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Texas
1 review
0 helpful votes
Follow Mavaira C.
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I just love ordering from Vestiaire Collective.I have ordered a total of 3 bags.The delivery was on time they let you know when the seller has shipped your items.I would recommend this to everyone I know

Date of experience: January 28, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Mavaira,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Canada
1 review
0 helpful votes
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Excellent selection, standards, recommendations, peace of mind, customer service. Highly recommended.

Date of experience: January 27, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Sharon,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

New York
1 review
0 helpful votes
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I've shop three times in one month with Vestiaire Collective. I think that says a lot for my first time. I already love it. It's as simple as reading the descriptions and looking carefully at the pictures. I'm telling everyone.

Date of experience: January 27, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Nicky,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Arizona
2 reviews
0 helpful votes
Follow YVETTE S.
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So far so good!
February 5, 2025

So far so good! Some of the seller are fast in shipping. First time using your site. Prices are great for the budget.

Date of experience: January 26, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Yvette,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
2 reviews
0 helpful votes
Follow Brian C.
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I ordered a parka, size XL, but the actual manufacturer sizing tag was missing and therefore the size was improperly listed. Additionally, it was a female jacket and I was shopping for a male jacket. Zippers are often on opposite sides by gender, and this was also the case with my purchase. I might recommend that there are more details required when posting clothing. Photos of actual measurements (with measuring tape used) can provide more accuracy when selecting a size, rather than depending on brand sizing or labels, which often differ dramatically between countries and manufacturers.

I don't fault the seller for the misleading listing, as they may not have known the gender differences among the garments based solely on the side of the zipper.

Otherwise, the service was amazing. The seller was prompt and efficient. The Vestiare company handled the [complaint] very professionally and promptly as well. I was issued a free shipping return label and a hassle free refund. I would use this app again and am actively using it to browse more items.

Date of experience: January 3, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Brian,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Vermont
1 review
0 helpful votes
Follow Diana E.
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I stumbled upon the site looking for underground/shelbys boots

I was pleasantly surprised by the reasonable price and the quality of the boots. Boots were shipped from the UK in a timely manner.

Date of experience: January 21, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Diana,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Connecticut
1 review
0 helpful votes
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My experiences with Vestiaire Collective have been exceptional. The platform's current system works seamlessly, providing satisfaction with every purchase. I appreciate the fair pricing and negotiation process, the wide variety of premium products available, and the great deals offered. What stands out most is Vestiaire Collective's role as a reliable intermediary between buyers and sellers, ensuring authenticity and trust. With over 10 successful purchases, my confidence in the platform has only grown, and every transaction so far has been a positive one.

Date of experience: January 19, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Samenta,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
Follow Adrienne C.
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I've purchased a few designer pieces at wonderful prices and in excellent condition. I love that there is an authentication process.

Date of experience: January 19, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Adrienne,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Illinois
1 review
0 helpful votes
Follow Tomas S.
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4th or 5th time shopping via Vestiaire and it has always been a smooth process. I only shop for stone island and can authenticate it myself, but it is nice knowing there's an extra layer of authentication. Shipping isn't always super fast but with international shipping I don't expect any different. One time the authenticators contacted me saying the shirt I bought was measured like half a cm off and said I could cancel the order. I obviously kept the order but I wanted to highlight that the Vestiaire team works hard to make their customers happy.

Date of experience: January 19, 2025
Customer C. — Vestiaire Collective Rep
over a year old

Dear Tomas,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team