Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Smooth buying process with Vestiaire Collective, the possibility to buy worldwide is great, just as the verified authenticity, it makes a very safe purchase.
I regret that the previous option to find and buy some unbranded items is no more available (i.e. Jewelry) but thankfully other platforms exist for this.
Easy listing and selling experience, cash out is easy too, would recommend!
Dear Honey,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very good experience, highly recommended, very professional communication team
Dear Nataliya,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Two things, I wish they had a customer service number to speak with someone directly and bundle deals on shipping. Other than that. I really enjoy selling and shopping on the site.
Dear member,
Thank you for your feedback. We’re thrilled to hear that you enjoy selling and shopping on our site.
We understand your desire for a customer service number to speak with someone directly. At the moment, we only have two contact methods available: via chat or email. However, we value your input and will definitely take your suggestions into consideration as we continue to improve our services.
Thank you for being a part of our community.
Kind regards,
The Vestiaire Collective team
Overall it's fine. However, it's become a pattern with V that they reduce your closet items prices without the seller's permission. Also on the less expensive items they take 50% commissions sometimes.
Dear Mary,
Thank you for reaching out and sharing your concerns with us.
We completely understand your frustration regarding the price reductions. To clarify, we only adjust prices if the seller participates in our promotional campaigns or accepts a flash price drop. If you notice that your listing has been reduced without your consent, please don’t hesitate to contact us directly via chat or email, and we’ll be more than happy to assist you.
Regarding the commission fees, these can vary based on the seller's location, currency, and the value of the item. For sellers using USD, here’s a quick breakdown: for items listed between $0 and $100, the selling fees are $10 plus a $3 processing fee. For items priced between $100 and $16,500, the fees are 10% of the sale price plus a $3 processing fee. For items over $16,500, the fees are $2,000 plus 3% processing fees.
We hope this information helps address your concerns. We truly value your feedback and will take it into consideration. If you have any further questions or need assistance, please feel free to reach out.
Kind regards,
The Vestiaire Collective Team
General observations: 1) Terrible website. So many restrictions-dont try the clothes on, dont do this. Pictures rejected many times. 2) Many cancelled transactions because Vestiaire markets internationally so after the buyer sees all the customs and import fees they cancel the purchase! This is the worst selling platform on the commercial market for USA sellers.
Excellent selling experience! Website is very easy to use and listing an item is very fast!
Dear Laura,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The experience is OK. I don't like that. You're constantly asking me to reduce my prices. No other market site does that to us. I also don't like the fact that you want to take away my seller rating because my items are not selling fast enough. I have been with other seller platforms that do not do those things to their customers.
I also do not like the fact that you take more commission on items that are
Dear Larna,
Thank you for bringing this to our attention.
We completely understand your concerns regarding the price drop suggestions. We want to clarify that these suggestions are designed to help you make a speedy sale by giving your listing a boost, ensuring that buyers notice your item first when they search. However, you always have the option to accept or decline these suggestions.
Regarding the seller's rating, please note that there are specific criteria that must be met to earn or maintain the Seller badge. If these criteria are not fulfilled, the badge may be automatically withdrawn. The good news is that once you meet the criteria again, you will regain your Seller badge. For more detailed information, we kindly invite you to reach out to our customer service team directly.
As for the commission fees, we want to clarify that these fees are essential for maintaining the quality of our services, ensuring transaction security, and providing efficient customer support. The commission rates may vary based on the price of the item, your location, and the currency used.
We truly appreciate your understanding and feedback, and please know that your feedbacks will be taken into consideration.
Kind regards,
The Vestiaire Collective Team
Please stop asking us to reduce our prices constantly. Also do not try to take our sellers ratings away, just because they're not selling as fast as you want them to. Lastly, why do you take so much commission on things that are not brand-name? That is counterproductive of why I don't use your site that much.
I have been a seller on Posh and Ebay for years and they charge one flat commission rate and if it's under $15, they only charge three dollars commission that is why I don't use your site very often.
Y would u allow someone to send an offer and for me to accept their offer and then wait for them to respond again?
Dear Sanaz,
Thank you for taking the time to share your thoughts with us.
We completely understand your frustration regarding the offer process. According to our policy, when a buyer submits an offer, the seller can choose to accept, decline, or propose a different offer. Once the seller accepts, the buyer is given a 24-hour window to finalize the purchase. If the transaction isn’t completed within that period, the offer will automatically lapse.
We genuinely value your input and will certainly consider it as we strive to enhance our platform.
If you have any additional questions or require further assistance, please feel free to reach out.
Best wishes,
The Vestiaire Collective Team
This is by far the best site to find those 1 of a kind pieces, in addition to being able to negotiate fair prices. Love it……..
Dear Philip,
We sincerely appreciate your feedback and are pleased to know that you had a positive experience on our site. However, we have noticed that your review has a one-star rating. We would like to better understand your experience and make sure that any concerns you may have been properly addressed.
If there are any specific problems that we can help you with, please do not hesitate to contact us. We will be glad to assist you and improve your experience.
Thank you again for your support and trust in us.
Best regards,
The Vestiaire Collective team
My experience selling at vestiaire have been fantastic, I received immediate results and better than other apps, I totally recommend this amazing app
Dear Perla,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Easy, fast, clear instructions, no problems whatsoever! Look forward to the next sale!
Dear Brian,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
You send me an email "Congratulations on your recent sale" when my last sale with you is from December... as I've said a hundred times. Your listing process is horrendous - feels like a computer is making decisions on what is and is not acceptable... Lately, several of my items (that were previously listed with you but I de-listed and re-listed) were rejected because they were "duplicates". Well, no! I removed them. And of course the most-hated feature is that offers are not binding. I receive a bunch of offers on my items but the person does not have to purchase. That is not good practice for us sellers, I'm sorry! I will slowly phase out my items from your platform and close up my account no later than december 2025
Dear Joelle,
Thank you for letting us know your concerns. We completely understand your dissatisfaction with the communication, the listing process and the offer.
Regarding the inaccurate communication you received, we appreciate your valuable comments and will take them into account.
Regarding the listing process, we are sorry to hear that your item has been rejected. We would like to inform you that we reserve the right to reject any item that does not meet our criteria. After a verification on our part, we found that our curating team has carefully examined the listing of the item you want to sell with us. However, for Milly swimsuit, MICHAEL STARS jumpsuit and SUE WONG mini dress, the main photo should be a full shot of the front of the item, it should not be worn by anyone. Please re-list your piece with the correct photos. As for the Iro leather skirt and the LA FEMME maxi dress, we want to inform you that we cannot accept multiple pieces in a single listing. Please list each piece separately.
We welcome your feedback on non-binding offers. As per our policy, it is important to note that although offers can be made, they are not guaranteed until the transaction is completed. When the offer is accepted by the seller, the buyer has 24 hours to purchase the item; if he does not, the offer will expire automatically.
We appreciate your understanding and your valuable feedbacks. Do not hesitate to let us know if you have any further questions or suggestions.
Kind regards,
The Vestiaire Collective team
As a seller, it is difficult to sell and see any kind of profit or benefit, based on the fee structure. I've lost sales due to people being surprised by the fees tacked onto the item at checkout and they abandon their carts. It's not ideal for the buyer or seller. Yes you can find unique pieces but the pricing tends to be the issue.
Dear Gretchen,
Thank you for sharing your thoughts with us.
We truly appreciate your feedback regarding the fee structure and its impact on your selling experience. As per our policy, the fees for both buyers and sellers vary depending on their location, currency, and the value of the item. It’s important to note that the commissions we apply are necessary to maintain the quality of our services, ensure the security of transactions, and provide efficient customer support.
For buyers, all fees, including shipping, authentication, and customs fees, are clearly listed during the checkout process, in order to simplify the payment.
We value your input and will take your concerns into consideration.
If you have any further questions or suggestions, please feel free to reach out.
Best regards,
The Vestiaire Collective Team
I was selling a few items on Vestiarie Collective at it always was easy and fast.
I recommend this site.
Dear Galina,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
All good but fees are still high. The choice of shipping carrier is not the best too. I'd prefer UPS or FedEx at least verse usps, had a huge delay and lack of tracking.
Dear Alina,
We sincerely appreciate your feedbacks.
We understand your concern about commission rates. It is important to mention that the commissions we apply are necessary to maintain the quality of our services, guarantee the security of transactions and offer efficient customer support. In addition, they vary depending on the price of the item, the location of the member and the currency.
As for the carrier, it depends on the shipping label the seller gets once an item is sold. We would like to inform you that the shipping label that the seller will use is generated automatically by the system, depending on the location of the buyer and the seller. However, we appreciate your feedbacks and will take them into account.
We appreciate your understanding and do not hesitate to let us know if you have any further questions.
Kind regards,
The Vestiaire Collective team
The customer service is excellent and it is easy to post the items we want to sell but is it any possible the sellers have options to ship each item to Vestiaire collective directly for authentication instead of letting only buyers to have selection for direct shipping or the other? The reason I am asking for this because the sellers need some protection as well because some buyers may not be honest to report the issues. Hope the sellers have an option to choose ship each items to Vestiaire soon. Thank you
Dear Yvonne,
Thank you for your kind words about our customer service and for sharing your thoughts regarding the shipping process.
We truly appreciate your feedback! To clarify, only the buyer can select the shipping method during checkout for items that are eligible for direct shipment or shipment with authentication.
We understand your concerns about seller protection, and we want to assure you that ensuring the safety of both sellers and buyers is our top priority. For direct shipments, we always recommend that sellers take photos of the packaging before sending their items. This can help provide additional security and documentation in case any issues arise.
We value your input and will certainly take your suggestions into consideration.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Vestiaire Collective Team
The platform works very well; I am happy. I would like to have an option to add the picture myself and adjust the description so I don't have to delete it and list it as new.
Dear Svetlana,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very awkward and uninformed experience. I was told the buyer had an issue with the item I shipped, and eventually, Vestiaire sided with the buyer and refunded. I was never contacted by Vestiaire related to the exact details of the issue. Was it a flaw I had not seen? Was it confusion of my description on condition not quite matching the perceived state that should be been listed? Was it a disagreement on size or fit? I was left completely in the dark and to this date, even though an item I sold was found to be out of compliance, absolutely no feedback has been provided to what the issue was, which would better help my awareness and care regarding other items. This makes it impossible for me as a seller to know whether there was a legitimate issue with my description or details matching a listed item, or it was simply a case of buyer remorse where Vestiaire sided with a detail or perception for which there was really nothing I could do. This lack of transparency and feedback raises great concerns on trying to best enable sellers.
Dear David,
Thank you for sharing your experience with us. We completely understand your concern regarding the problem in accordance with the item you sent. We regret that you have not been informed about the specific details of the problem, as our intention is to ensure that both buyers and sellers have a positive experience.
As per our policy, for items purchased from a private seller, the buyer has a period of 72 hours to report any inconvenience. In this case, the Jitrois leather dress was returned due to three stains on the front and the very worn condition of the leather. This decision was made after verification of the photos that our team received. For your future sale, if the item was shipped directly to the buyer, and you do not receive an update about the item or payment after the 72 hours timeframe, please do not hesitate to reach out to us, and we will be happy to assist you and give an update.
We value your feedback and will take it into account to improve our services.
If you have any further questions or need further clarification, please do not hesitate to contact us directly via chat or email. We are here to help you.
Kind regards,
The Vestiaire Collective team
Client should make a payment as soon as they sent offer, wasted too much time on negotiation.
Dear Miki,
Thank you so much for reaching out and bringing this to our attention.
We completely understand your concerns regarding the offer process. When a buyer makes an offer, the seller has the option to accept, refuse, or make a counteroffer. If the seller accepts the offer, the buyer has 24 hours to complete the order. If the purchase isn’t made within that timeframe, the offer will automatically expire.
We truly appreciate your feedback and will take it into consideration as we continue to improve our service.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Warm regards,
The Vestiaire Collective Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nathalie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team