Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
4th or 5th time shopping via Vestiaire and it has always been a smooth process. I only shop for stone island and can authenticate it myself, but it is nice knowing there's an extra layer of authentication. Shipping isn't always super fast but with international shipping I don't expect any different. One time the authenticators contacted me saying the shirt I bought was measured like half a cm off and said I could cancel the order. I obviously kept the order but I wanted to highlight that the Vestiaire team works hard to make their customers happy.
Great selling at the platform love it really awesome platform
Dear Steevenson,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Wonderful selling fees and all! I really enjoyed selling and buying from your website!
Dear lorell,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great follow-up. Speedy payment and easy shipping process.
Dear Holly,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Extremely satisfied with all of my purchases from Verstiaire Collective! All of the handbags have been exactly as described and all the sellers fast and courteous.
Dear Janet,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Do not trust or purchase from Vestiaire. I paid for the authentication service, and within literally one minute of wearing the bag, the shoulder strap came apart. It was a latent issue that any reasonable inspection service should have caught. And yet, they are attempting to refuse the return because it's outside of the 72-hour window, even though it was a holiday present so we didn't catch it until after that time had expired. Shop elsewhere.
Dear Alexander,
Thank you for bringing this to our attention.
We completely understand your concern regarding the conformity issue you encountered with your Celine Classic leather handbag. Ensuring the authenticity and conformity of every item on our platform is our top priority, and we take such matters very seriously. According to our policy, the buyer has 72 hours to report an issue upon receiving an item if it was purchased from a private seller, that's why the request was first declined.
However, after carefully reviewing your case, we are pleased to inform you that our team has allowed you to return the item to us. This way, it can be relisted under our account, and you will receive a full refund. We hope this resolution helps alleviate some of your concerns.
We also appreciate your feedback regarding our customer service. We are committed to improving and will take your feedbacks into consideration as we strive to enhance our service.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or need assistance.
Kind regards,
The Vestiaire Collective Team
I ordered this product on December 19th 2024, I was led to believe I would receive my package on 12/31/2024. I paid a total of $48.33 for services and shipping and 20 days later I still do not have my package. I have reached out to the company numerous times and I am consistently told my package is on its way. I reached out to UPS and was told today that they still do not have the package. At this point I no longer want the package, as it was a christmas gift to my daughter. This is terrible service and I will never buy from this website again and will inform all of my 50,000 followers to not buy from this website as well.
Dear Vanessa,
Thank you for bringing this matter to our attention. We completely understand your concern regarding the order of the Not Signed / Unsigned Leather long gloves that you placed on December 19th, 2024. We sincerely regret the delay you have experienced with the delivery of this order.
Upon reviewing the details, we can confirm that your order was shipped from our warehouse on December 24th, 2024, at 12:40:19 via UPS. According to the tracking updates, the delay was due to customs clearance. We have verified that the item was successfully delivered to you on January 11th, 2025, at 16:10:02. However, if you have not received the package, please do not hesitate to inform us, and we will be glad to assist you further.
We understand how important it was for you to receive this item in time for your daughter’s Christmas gift, and we apologize for any frustration this situation has caused. Your feedback regarding our customer service is invaluable, and we will take it into consideration as we strive to improve our services.
Thank you for your understanding, and please do not hesitate to let us know if you have any further questions.
Kind regards,
The Vestiaire Collective Team
I love the browsing experience, and once i made my purchase i really appreciate the follow up from VC. And i was very happy with the authentic lanvin curbs i received quickly after ordering. VC really impressed me!
Dear Clinton,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I've been waiting 20 days for an item from Germany to Portugal. The company offers no solution. They keep you on hold for long periods of time while in the end providing no solution. By elsewhere!
Dear member,
We are truly sorry to hear about your experience and the frustration you’ve faced with the shipping and support process.
Waiting for an item can be incredibly disappointing, and we understand how important it is to receive your purchases in a timely manner. Upon verification from our end, your order Calvin Klein Wool coat is still in transit, the last update on the tracking was on 07.01.2025, we would like to inform you that it may take up to 2 working days for the tracking to be updated.
If there is no update to the tracking information after these 2 working days. Please get back to us and we will be glad to assist you.
We kindly ask for your patience and understanding. Please do not hesitate to let us know if you still have any further questions.
Kind regards,
The Vestiaire Collective team
Pretty seamless experience, though I will say that it felt non human. By that I mean that the offer came in, I counter offered, buyer accepted, we made the deal. I promptly packaged the gorgeous purple suede Robert Clergerie mules with a nice thank you note inside. With other selling sites, there is communication between seller and buyer, and sometimes an acknowledgement of my nice, caring packing and my thank you note. Here there was zero communication from the buyer. These shoes were an amazing deal on $500 sandals for $58.oo, so even that alone should have warranted some sort of note from buyer. Perhaps I missed it in the Vestiare thread, but I don't think so.
Anyhow, first time selling here. I sell a lot on other sites--
Dear Deborah,
Thank you for sharing your experience with us.
We understand your concern about the lack of communication from buyers when receiving their orders. At Vestiaire Collective, our members are allowed to communicate in two ways via buyer's seller chat or by leaving a comment under the seller's listing, however the buyers are not required to leave a message to the seller upon receipt of their purchase. Following our general process, once an order is delivered, the buyer has 72 hours to report an issue. If no issue is raised within this timeframe, the seller's payment is automatically issued.
Regarding the pricing breakdown, as a seller, only commission fees apply. These fees vary depending on your location, currency, and the value of the item. For more details, you can refer to our Help Center by searching for "selling fees."
We appreciate your understanding, and please don’t hesitate to reach out if you have any further questions.
Kind regards,
The Vestiaire Collective Team
Very honest and professional, love. Authentic and quick delivery.
Dear Wennie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
If I could give 10 stars, I would! Can't believe they notified me when they got the vintage Balenciaga bag I have been searching for. Said it was in very good condition. It wasn't. It was in excellent condition. Couldn't ask for a better experience.
Dear Kelly,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The service went well and received the item really fast. The items are authentic that's what I'm looking for when I buy my purses.
Dear Marilyn,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
It's always a great experience. Never had a problem buying or selling, and the customer service is hugely professional.
Dear Victoria,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Did not receive the item. Did not receive item. Did not receive what I purchased.
Dear Andrea,
Thank you so much for bringing this to our attention.
We are really sorry to hear that you have not received your order yet.
After further checking, regarding the MANILA GRACE Scarf (ref. 37625937) you recently ordered, as you placed the order this item with authenticated shipped, it will have to be delivered to us first for checking its authentication and conformity.
According to the information we see on the carrier's site, the item is already delivered at Milano, and it takes our track to be delivered at our Warehouse, please be assured that as soon as the checking will be done, and the item will be shipped, we will notify you about the tracking number.
Thank you for your understanding and your patience.
Should you need further assistance, please let us know.
The Vestiaire Collective team
My experience was very positive so far. This was a smooth transaction
Dear Eileen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Was looking for a particular bag that I wanted for my sister and it was shipped super fast. Great service
Dear Alicia,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Contacted seller, answered quickly, product is exactly as put. Packaging was too good lol S&H, average
Will definitely be back and would highly recommend
Dear Sandee,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Some sellers post pictures from another source not of their actual listing.
However, I can say this is rare since I've ordered from them several times and this has only happened once.
So beware of fake photos! But at least if the photos are not accurate you get your money back.
Dear Aqilah,
Thank you for taking the time to share your feedback with us 😊
In this case, we kindly inform you that once receive your order you have 72 hours to report it to us via chat or email and our team will be happy to fix it for you.
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very good condition or never worn items for good priced. Highly maintained items and very reputable quality company.
Dear Mike,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tomas,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team