Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The check out process was super easy, and I really appreciate that the bag went to their authenticators prior to being shipped straight to me as that gives me the peace of mind that the item I'm receiving is real!
I always find what I want at a reasonable. I also love the stringent authentication standards that Vestiaire has in place. I feel confident I am getting an authentic designer piece.
Dear Kimberley,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This is the 2nd time I purchased something that was categorized incorrectly and I got stuck paying for something that does not fit at all.
It happened before with a sneaker, and now with a jacket. Categorized as Men's but it's not, it is women's. I should be able to return!
Dear Kristin,
Thank you for bringing this to our attention.
We understand your concern regarding the Brunello Cucinelli jacket you received, and we’re sorry to hear it didn’t meet your expectations.
Please be assured that ensuring the compliance of every item on our platform is a top priority, and we take this matter very seriously.
After verification, we can confirm that this jacket was carefully reviewed by our expert team prior to shipping and was found to be fully compliant with the seller’s description and photos.
As per our policy, buyers have 72 hours from the delivery date to report any issues. This item was delivered to you on 27/03/2025, and unfortunately, we are no longer able to take further action at this stage.
For future purchases, we kindly invite you to contact us directly via the app or website within this 72-hour window if you notice any issues. Our team will be happy to assist you promptly.
We appreciate your understanding, and please don’t hesitate to reach out if you have any further questions.
Kind regards,
The Vestiaire Collective Team
It was easy to share my item and the shipping process is also very easy. I was paid within a week of shipping the item
Dear Emily,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Very positive experience & love the authentication upfront!
Dear Theresa,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Experience great vintage and modern design choices from sellers in different countries throughout the world!
The choices available were exceptional! The checkout was easy The notification info relative to purchase and expectations are remarkable 😍👌
Dear Elwarder,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The Marni thigh high boots were a wonderful choice and a great price!
Excellent service and communication. I ordered two necklaces. One was great quality and received quickly. The other was not available because seller didn't respond or something like that but I received great communication letting me know.
Dear Darlene,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Dear member,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Perfect sale easy and quick no issues with the order customer was satisfied
Dear Felipa,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Would appreciate the order information in order for me to provide an honest feedback
Great item and a great price and fantastic condition same as presented on the site. Quick reply from seller.
Dear Suzanne,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My experience with shopping was the best you can bargain with sellers the alerts made every thing easier and no worries if something you ordered was already sold your money back is a grantee no shop without any worries
Dear Sandra,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Reliable, transparent, and attentive customer service. Great quality products and excellent protection for both the customers and the sellers.
Dear Elle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love all of the Gucci, Burberry and YSL items. Customer Support was stellar. I am totally in love and addicted to my Dolce & GABBANA clock watch necklace! It is so cute, trendy and comfortably to wear. It is one of my favorite pieces ever! Support Vestiaire Collective, as I have in the past as well. Author T. Younger PS. The prices are affordable. I even love the vintage Burberry backpack I already had.
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Seller was quick and friendly and the bracelet was packaged very nicely and safe. Would order from them again.
Dear Brian,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love my LV vintage tote.Excellent condition. The seller do sweet did a good job in packaging.
Dear Chiew,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The jacket was perfect and the service is excellent. Thank you
Dear Titi,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Very sweet lady very professional. She responded right away and let me know that she was shipped soon as she get home.
Dear Martha,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
As always, Vestiaire keeps the buyer informed and I trust their judgment on the value of the product.
Dear Philicia,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I placed two different orders for Campomaggi bags for my Wife. Both bags arrived fairly fast from the time we first placed the order and both were exactly as described by the seller. Currently I am watching another Campomaggi Tote, however, the seller not being able to sell the bag has actually increased the cost which is totally over priced. I will make a firm bid today with the hopes it will be accepted.
Dear Brad Y,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Beautiful article of clothing, delicately wrapped with kind thank/you note! Top notch!
Dear Heidi,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anna,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team