Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Everything that I have ordered has been fine and I've been very pleased with my order
One of the absolute best companies I have had the pleasure to work with…
Thank you so much for the support, security and excitement you have given me with every order!
Dear Abbey,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The quality of the products offered and the shipping speed are all appreciated in the shopping experience. I've always had a great experience.
Dear Angela,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Easy & straightforward
Love the pre paid shipping option
Just print labels & drop off.
Dear Angela,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I did not receive my payment. It has been one week. I received an email saying I would receive payment in my Venmo account within 24 hours and it never landed. Is it possible to compensate me some other way?
Dear Shannon,
Thank you for bringing this to our attention.
We understand your concern regarding the payment for your sale under reference 53367413 – Prada Mary Jane leather heels.
After verifying on our end, we can confirm that your payment was successfully issued on 29/03/2025. Typically, payments arrive in your account within 24 hours If Venmo.
If you have not received the payment yet, we kindly recommend contacting your bank directly, as a proof of payment has already been shared with you via the app.
We truly appreciate your patience and understanding, and please don’t hesitate to reach out if you need any further assistance.
Kind regards,
The Vestiaire Collective Team
Dear Toni,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Simple, straight forward transaction and overall excellent experience,
Dear Patricia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Buyer cancelled the purchase as the Vestiaire team damaged the item during quality control and is now blaming me for sending a damaged item rather than refund me for the damage
Dear Maria,
Thank you for taking the time to share your feedback with us.
We completely understand your frustration regarding the post-sale negotiation initiated by our Quality Control team for your Prada Crystal jewellery set.
After carefully reviewing your case, our experts found that the item did not fully match its online description due to broken chain "the necklace is broken but can be fixed" / signs of wear on necklace and earrings:
• Level of importance: Moderate
• Size: 1-3 cm (0.4-1.2 in)
• Quantity: 2
In line with our process, both you and the buyer were informed of this discrepancy. The buyer was then given three days to confirm the negotiation, but ultimately chose to cancel the order.
As per your preference, the item was returned to you and shipped via Royal Mail.
We truly appreciate your understanding and remain at your disposal should you have any further questions or concerns. Please don’t hesitate to reach out.
Kind regards,
The Vestiaire Collective Team
I had very good communication from the seller and the item was exactly as described. Overall it was a very smooth shopping experience.
Dear Sam,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Love the ease of shopping online. Phenomenal and always stress free! TY
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Very poor experience. I have yet to receive payment for the sale of my item which sold weeks ago.
Dear Renae,
Thank you for bringing this to our attention.
We understand your concern regarding the payment for your sale of the Rochas necklace.
After checking on our side, we can confirm that your payment was issued on 14/03/2025 and should normally have reached your account within 24 hours.
If you still haven't received the payment, we kindly invite you to contact us directly via the app so we can look into this further and assist you accordingly.
We truly appreciate your understanding, and we look forward to resolving this for you as soon as possible.
Kind regards,
The Vestiaire Collective Team
The pants were brand new, purchased for over $200. I sold them for $29 and received $8 from the sale. Repeat: $8! The remaining $21 went to VC. I subsequently removed every single item I had for sale from the platform and will not sell anything on VC again unless your policies improve. You also treat sellers poorly.
Dear Beatrice,
Thank you for bringing this to our attention.
We understand your concern regarding the earnings and commission related to your sale of the Silvia Tcherassi Trousers (item reference: 51011121).
Upon reviewing your case, we can confirm that your item’s price was reduced following an offer made by the buyer, which you accepted. As a result, the final sale price of the item was $21.63.
From this amount, the following deductions were made:
-$10 selling fee
-$3 processing fee
Your net earnings came to $8.63.
For full details about our selling fees, please feel free to visit our help center by typing ''Seller-Selling-Fees''.
We hope this clarifies things. Should you have any further questions, feel free to reach out — we're always here to help.
Kind regards,
The Vestiaire Collective team
There are a few main things that bother me at Vestiaire.
1) The background removal removes straps, details, and makes the items look awkward and just bad. My images already have no background and it makes the clothes look badly cropped.
2) Non Signe- whyyyyy? Items of high end pieces like Argent where you don't recognize the brand doesn't have the brand listed. Who made that terrible terrible decision?
3) Why is it when I list items all of a sudden the order is changed and I can't control that. I listed Gucci shoes with a unique Gucci design on the side and you listed the front so it looks like a plain white sneaker.
Dear Brie,
Thank you so much for taking the time to share your feedback with us.
We’re truly sorry to hear about the frustrating experiences you've encountered — we understand how important it is to have full control over how your items are presented.
-Background Removal Tool: at Vestiaire Collective, the main photo of each listing must have a white background and be cropped to meet the platform’s standards. Our feedback is valuable, and we’ve shared it with our team as we continuously work on improving our platform.
-"Non Signe" Listings: we completely understand how disappointing it can be when high-end or unique pieces are not recognized. We are actively working on improving our system and your feedback helps push this forward.
-Photo Order: your point about image ordering is noted. We know how much that first image matters. We would like to inform you that the main photo must be a full shot of the item and must show the product unworn. However, if you’d like to change the order of the photos on your listing to better highlight key features, we invite you to contact our customer service team via the app or website, and they’ll gladly assist.
Thank you again for choosing Vestiaire Collective. Your insights help us improve and better support our community.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Warm regards,
The Vestiaire Collective Team
Everything was Very easy and friendly user process. Get Fast payment.
Dear Chanakan,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love Vestiaire more than any other platform to buy second hand luxury goods. Real deals and real quality and great selections! Very easy to use and very addictive too
Dear David,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Exactly as described! I am pleased with my purchase. Communication was also great.
Dear Martha,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I received the bag quickly and was satisfied with the authenticity report
Dear Takysha,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great details and information I get it from all over the world.
Very careful customer service also wonderful
Dear Kyungsuk,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
(Vestiaire sent me this link to give feedback on the *selling* experience) Sellers, save yourselves the trouble and just sell on Poshmark.
For my first time selling, Vestiaire made it extremely difficult and confusing. They rejected designer items without clear reasoning, despite my providing them various sources of authentication. I noticed they had approved, active listings with even less authentication than they were requiring from me. After literally 2 weeks of back and forth with customer service, who could not seem to keep up with the most basic info (e.g. What item we were talking about), they finally approved one of my items in question. For another, they continued to reject it and I ended up selling it on Poshmark.
The check out process was super easy, and I really appreciate that the bag went to their authenticators prior to being shipped straight to me as that gives me the peace of mind that the item I'm receiving is real!
Dear Anna,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mark,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team