Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great! Confidentiality was very important and they valued fair pricing
The system keeps telling me I'm band but i keep getting congrats on sale messages
Dear Kae,
We thank you for taking the time to share your feedback with us.
We understand your confusion regarding the "banned" message alongside your sales notifications.
Upon reviewing your account, we found that you've been temporarily restricted from using the buyer-seller chat feature. This means you cannot currently send direct messages to buyers. However, this restriction does not affect your ability to make sales, receive offers, or get notifications about your successful transactions. It's specifically your direct communication with buyers that is temporarily unavailable.
To help you regain access to the chat feature, please reach out to us directly through the app. We'll be happy to assist you with the unbanning process there.
Thank you for your understanding.
Best regards,
The Vestiaire Collective team
I double checked with the seller and the jacket was marked as she said but was so huge I can't wear it. Could have been a men's or unisex. My fault for taking the risk.
Dear Jan,
We thank you very much for taking the time to share your feedback with us 😊
We understand that you have received the jacket, and it was described, but it did not fit you. We are sorry to hear that.
Please be informed that you can relist the item as long as it did not fit you. If relished within 72 hours after the delivery, no selling fees will be deduced upon sale.
You can find the section to relist the item directly in your account, by going to the section "Orders & Sales".
We remain available should you require further information about the case.
Best regards,
The Vestiaire Collective team
Great experience, shipped quickly and packaging was very professional.
Dear Jeff,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
It's been great so far! Way better than Poshmark! Everything is easy to navigate and Vestiare does it right with integrity.
Dear Angelina,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Very good condition so far on my items. Authenticated before delivering it is a plus. Love it
Dear Joselyn,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Easy to order, fast dispatch & delivery, item as described.
Dear Phil,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Very good web page, easy to check and judge, good negotiation platform, very good tracking and delivering
Dear Sofia,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Its very good cooperation.! On time came through Aces supply chain
Dear Spyridon,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I am immensely pleased with my item and the fast shipping! The shoes are in good shape for a really good price.
Dear Tiffane,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It so simple the procedure and fast to purchase the items.
The customer service are so fast and organise.
Dear Francis,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Good service very pleased with items online. Good quality items and it's simple to order. I like the fact I can contact the Sellers for additional information/questions.
Dear Hazel,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Great experience, everything as they described. Was able to track package. It came fairly quickly.
Dear Karen,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Had a sweater bought from Europe, whilst living in America.
Dear Erica,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
J'aime que les souliers soient vérifiés par des experts pour authentification
Chèr(e) Ginette,
Nous vous remercions d’avoir pris le temps de partager avec nous vos retours 😊
Nous espérons vous revoir très vite et vous souhaitons une excellente journée!
L’équipe Vestiaire Collective
I received a prompt about a recent sale. Was this got someone else? Worrying if my email address had been mixed up with another profile. I haven't even put anything up on the site yet!
Dear member,
We thank you for taking the time to share your feedback with us.
We understand your concern about receiving a notification regarding a recent sale, especially since you haven't listed any items on our site yet. We want to assure you that we take any potential account mix-ups very seriously.
Upon reviewing your account, we found a purchase that was made in February. However, we can confirm that you have not listed any items for sale, so no sales have occurred from your listings.
To investigate the reason for this notification, could you please get back to us via message with a screenshot of the email you received? This will help us identify the specific notification and understand why it was sent to you.
Thank you for your cooperation in helping us resolve this matter promptly. We look forward to your response.
Best regards,
The Vestiaire Collective team
My overall experience with Vestiaire collective has been very satisfying the items I have bought have been first class. Who needs to buy new when you can use this site and and at the same time help save the planet.
Dear Jane,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Love my new jacket! Super cool and arrived so quickly thank you!
Dear Laura,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I did not know that I sold anything! Because of this bad experience, I'm afraid to purchase anything from this company.
Dear Kettly,
We thank you for taking the time to share your feedback with us.
We understand your concern regarding your recent order, and we are sorry to hear that your experience was not satisfactory.
Upon reviewing your case, we noted that you initiated a return because the item's size was not suitable. Following our standard procedure, the returned item underwent a second inspection by our team, as it had already been checked before being shipped to you.
Our team confirmed that the item matched the seller's description and the size indicated. Consequently, the item was relisted under your account, as per the process discussed before you returned it.
However, we understand that you have now requested the item to be returned to you. Please be assured that our team is processing this request and will ensure the item is returned to you as quickly as possible.
You will receive a confirmation email with details regarding the return shipment.
Thank you for your understanding and patience as we work to resolve this for you.
Best regards,
The Vestiaire Collective team
I actually had my old address and ordered an expensive handbag. I literally felt sick wirh worry. I can't believe how helpful and efficient customer services were and fixed it for me. Honestly this is not a bottle the chat is real excellent people. My view of a good company is judge it in when something goes wrong then you get the measure of real customer service. Hand on heart VC customer service was beyond brilliant im simply not buying anywhere else for an expensive second hand purchase again.
Dear Sharron,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dawn,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team