Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The site is easy to navigate and the transactions simple to operate.
Everything was so easy to understand. Lots of good quality of stuff.
Dear Marie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Item exactly as described. Prompt delivery, absolutely no complaints with transaction. Great seller!
Dear Carol,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I am selling my product at vestiaire, all tools for listing are very friendly, customer service well informed and very cooperative just need more options to describe product in more better way,
I am happy to use vestiaire marketplace.
Dear Syed,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Shipping took extremely long. I wanted the dress for a special occasion that has passed and I still haven't received a delivery date for my dress to arrive
Dear Niajhira,
We thank you for taking the time to share your feedback with us.
We understand your concern regarding the delay in the delivery of your dress, and we are sorry to learn that.
Upon reviewing your order, we see that you selected the option for physical inspection of the dress at our hub. This process typically takes up to 2 working days from the item's arrival at the hub before it is shipped to you. Your order is now shipped and in transit to you.
For more detailed information regarding the estimated delivery timeframe following the inspection, please refer to our FAQ section.
We appreciate your understanding of this process and are here to assist if you have any further questions.
Best regards,
The Vestiaire Collective team
I was very happy with the super fast shipping! Item was described accurately!
Dear Andrienne,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I ordered this clutch as a gift for my sister's birthday (she picked it out). The shipping process was pretty fast - 4 days after I purchased it, I received a message that the item passed inspection and was being shipped, and then it arrive in Philadelphia another 5 days later. The bag is beautiful on the outside and looks authentic. However, I don't think the seller was clear about the damage to the inside of the bag in the description, and this also wasn't noted in the inspection process (however, I am unable to check the listing now, which is also a problem - buyers should be able to see the description/listing of the item they purchased). My sister is happy with the bag, so it's fine, but just wanted to note this and take one star off of the order for these problems. I also think the shipping and inspection fee is pretty high, which is why I've never purchased anything for myself from Vestiaire Collective.
Easy site to navigate and I feel confident buying from the platform.
Dear Claire,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Good bargains on quality used items. Purchased several quality bags and vestige clothing which I love. Thank you Vestiaire.
Dear Mary,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Great service from start to finish very easy to buy great communication fast delivery
Dear Lisa,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Sellers are great and customer service is wonderful! 😁 So far it's been an excellent experience.
Dear Stacy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Purchased a few items on here, and recently selling, great!
Dear Faranak,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
This particular sale went very well and smoothly. I hope future transactions will go this good, too!
It was great. The items I purchased when shipped and received in a timely manner.
Dear keymani,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
So easy to access, great variety and reasonable prices. It will be my go to place for haute couture. Thank you,
Dana
Dear Whitney,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It is easy and safe. You are the only one luxury site I have chosen to buy from and sell on.
Dear Kim,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Fast selling very reliable service updates all the time website easy to use
Dear Rosemarie,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Exciting, I just love shoes and handbags why buy from anywhere else!
Dear Louise,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My first sale was a seamless experience. Thank you! I added more items to sell!
Dear Heidi,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Easy to deal with. Item as described. Sent very quickly. A great experience.
Dear Richard,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Smooth transaction, absolutely perfect. Delivery very quick, packaged very securely. Very very happy. Kindest regards Katrina.
Dear Katrina,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Godfrey,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team