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VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
















The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Always kept informed of the journey of my purchases and promptly refunded if the seller does not send my article within the give timescale.
Always very pleased with my purchases and saving the planet at the same time.
I love vintage well kept items and keep coming back for more
THANK YOU VESTAIRE x
Dear Jacqueline,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very easy to use and a straight forward process for selling.
Dear Martyn,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent, accurate photos & description provided by the seller. Vestiare keeps you updated about the delivery process. Delivery received safely & just as pictured.
I have been very happy with all my Vestiare purchases.
Dear Alison,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Extremely helpful! Emailed right back and answered all questions
Dear Simplicio,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
It should be a lot clearer when a seller is an individual or professional seller on the App please.
Dear Member,
Thank you for bringing this to our attention.
At Vestiaire Collective, you can always check a seller's profile to see if they are a professional seller or not. This information is clearly indicated.
We appreciate your understanding. Please don't hesitate to reach out if you have any further questions!
Kind regards,
The Vestiaire Collective team
Smooth and timely transaction I would recommend this seller
Dear Kimberly,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The seller response was really fast. And the delivery was also fast. I received the bag that I ordered and it was beautiful and exactly what the seller described. Overalls, I was really really satisfied.
Dear Fatma,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Good communication with the buyer, safe transactions, safe and reliable always. Thanks very much. I'd highly recommend using VC platform whatever you sell or buy.
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Me encanta comprar en vestiare, es muy cofiable y seguro hacer las compras. Estoy encantada, y lo recomiendo 1000%. Amo a vestiaire.
Estimado/a Miembro,
Le agradecemos por tomarse el tiempo de compartir su opinión con nosotros 😊.
Esperamos verle pronto y le deseamos un feliz dia.
El equipo de Vestiaire Collective
The shopping experience was extremely. I trust that I will receive authentic products whenever I use the site.
Dear Tiffinee,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Excellent platform to shop for pre owned and new items Wouldn't hesitate a bit to recommend anyone
Dear Surya,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent items for sale. Good quality and attractive design. Easy to process purchases and fast delivery whenever possible. I recomended it 100%
Dear Mari,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Prompt and easy transaction, very Happy, would not hesitate to use them again
Dear Susan,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I've been using them for years it's great company. Easy shipping no hassle. Good for sellers and buyer. Fee is reasonable
Dear Zap,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great company a massive range off cloths and shoes at good prices
Dear Mark,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have purchased close to 25 -30 items from here and have been beyond satisfied each and every time
Dear Amber,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Ease of purchase, fast delivery and lovely quality clothes
Dear Michelle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
These people do not know their own terms and conditions. I bought a handbag. Extra with verification. Bag arrived. And I immediately see two stains. Neither shown in the photos nor mentioned by the team before. So I reported it. Apart from the fact that I had a new employee in front of me after every message, none of them were even remotely helpful. I said I would keep the bag, but I want a part of the price reduced. Not possible. Only a discount voucher. (which you constantly get as a gift for various occasions, and only goes up to 50€!?) What nonsense, of course it's possible. It's even stated in the terms and conditions. In addition to the stains, Vestiaire claimed that the bag was from a private purchase. And I naturally wanted to know where and how they see that. That my seller got the bag from a private purchase. Because there was no receipt, etc. There was no answer to that. But instead, a picture of the label with a bare foot on it! (employee from the verification team) They want to tell me afterwards that it's a thumb. But I can clearly see the difference, honestly. And now I've been in an impossible fight with them for weeks. I have tried multiple times to get something like a manager. Eventually, I was called, but it was absolutely unhelpful. I don't know if it was really someone higher up or if they just thought I was a fool. Thousands of texts back and forth, and I had to explain myself hundreds of times because something was constantly misunderstood, forgotten, or undermined, etc. This is a multi-million dollar company. And they want to tell me that they don't have the means to refund me damn 50€ or something similar!? Absolutely ridiculous. Incredibly incompetent and greedy company! Disgusting.
I enjoy purchasing from this app for a few reasons; guaranteed quality, fast shipping, high end products at affordable prices, and most of all less new product consumerism. My experience shopping Vestiaire is always 10/10
Dear Slim,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Answer: There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies
Answer: This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.
Answer: Dear Peggy, we kindly inform that as soon as you close your account, your ads will be withdrawn and not visible anymore. Best regards
Answer: Dear Vanessa, you will find on the self-titled FAQ article right below: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Vestiaire-Collective-s-return-policy Best regards
Answer: They don't have an email or phone number. Just the link to the chat, so you can never be sure that your message has gone through.
Answer: Dear S R., we regret not being able to get back to you any sooner. We highly suggest to report this message, as we confirm that refunds are automatic and no action on your side is requested. Thank you very much!
Answer: Dear Tanya, we are sorry to hear that you haven't received your payments! Make sure to contact us in Me > Help on the App, if assistance is still required. Best regards!
Answer: Dear Elizabeth, thank you for your question. We must inform that our lines are currently closed! Make sure to find our available contact methods directly on our Contact Us article, in our Help center. We remain available for any further questions or queries you might have. The Vestiaire Collective Team
Answer: Dear Rana, we are getting back to you regarding the processing of your recent purchase. Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! Please rest assured that we remain available for any verification, if you haven't received your purchase yet. Thank you very much for you for your understanding, The Vestiaire Collective Team


Dear Michael,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team