Vestiaire Collective

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Vestiaire Collective

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow michael C.
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May 31, 2025

Overall, a great experience with the sellers here. No issues at all

Date of experience: May 21, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Michael,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Jacqueline C.
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May 31, 2025

Always kept informed of the journey of my purchases and promptly refunded if the seller does not send my article within the give timescale.
Always very pleased with my purchases and saving the planet at the same time.
I love vintage well kept items and keep coming back for more
THANK YOU VESTAIRE x

Date of experience: May 21, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Jacqueline,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
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May 31, 2025

Very easy to use and a straight forward process for selling.

Date of experience: May 21, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Martyn,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
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May 31, 2025

Excellent, accurate photos & description provided by the seller. Vestiare keeps you updated about the delivery process. Delivery received safely & just as pictured.
I have been very happy with all my Vestiare purchases.

Date of experience: May 21, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Alison,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Alabama
1 review
0 helpful votes
Follow simplicio G.
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May 30, 2025

Extremely helpful! Emailed right back and answered all questions

Date of experience: May 20, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Simplicio,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

GB
1 review
0 helpful votes
Follow Avril D.
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May 30, 2025

It should be a lot clearer when a seller is an individual or professional seller on the App please.

Date of experience: May 20, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Member,

Thank you for bringing this to our attention.

At Vestiaire Collective, you can always check a seller's profile to see if they are a professional seller or not. This information is clearly indicated.

We appreciate your understanding. Please don't hesitate to reach out if you have any further questions!

Kind regards,
The Vestiaire Collective team

Nevada
1 review
0 helpful votes
Follow kimberly F.
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May 29, 2025

Smooth and timely transaction I would recommend this seller

Date of experience: May 19, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Kimberly,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

New York
1 review
0 helpful votes
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May 29, 2025

The seller response was really fast. And the delivery was also fast. I received the bag that I ordered and it was beautiful and exactly what the seller described. Overalls, I was really really satisfied.

Date of experience: May 19, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Fatma,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

GB
1 review
0 helpful votes
Follow Z M.
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May 29, 2025

Good communication with the buyer, safe transactions, safe and reliable always. Thanks very much. I'd highly recommend using VC platform whatever you sell or buy.

Date of experience: May 19, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Member,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Panama
1 review
0 helpful votes
Follow BTX D.
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May 29, 2025

Me encanta comprar en vestiare, es muy cofiable y seguro hacer las compras. Estoy encantada, y lo recomiendo 1000%. Amo a vestiaire.

Date of experience: May 19, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Estimado/a Miembro,

Le agradecemos por tomarse el tiempo de compartir su opinión con nosotros 😊.

Esperamos verle pronto y le deseamos un feliz dia.

El equipo de Vestiaire Collective

Colorado
1 review
0 helpful votes
Follow Tiffinee G.
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May 29, 2025

The shopping experience was extremely. I trust that I will receive authentic products whenever I use the site.

Date of experience: May 19, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Tiffinee,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Illinois
1 review
0 helpful votes
Follow surya M.
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May 26, 2025

Excellent platform to shop for pre owned and new items Wouldn't hesitate a bit to recommend anyone

Date of experience: May 16, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Surya,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
Follow mari J.
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May 26, 2025

Excellent items for sale. Good quality and attractive design. Easy to process purchases and fast delivery whenever possible. I recomended it 100%

Date of experience: May 16, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Mari,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
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May 25, 2025

Prompt and easy transaction, very Happy, would not hesitate to use them again

Date of experience: May 15, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Susan,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Illinois
1 review
0 helpful votes
Follow Zap L.
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May 25, 2025

I've been using them for years it's great company. Easy shipping no hassle. Good for sellers and buyer. Fee is reasonable

Date of experience: May 15, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Zap,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow mark f.
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Great company a massive range off cloths and shoes at good prices

Date of experience: May 15, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Mark,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Australia
1 review
0 helpful votes
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May 25, 2025

I have purchased close to 25 -30 items from here and have been beyond satisfied each and every time

Date of experience: May 15, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Amber,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Ireland
1 review
0 helpful votes
Follow Michelle C.
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May 25, 2025

Ease of purchase, fast delivery and lovely quality clothes

Date of experience: May 15, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Michelle,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Germany
1 review
0 helpful votes
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These people do not know their own terms and conditions. I bought a handbag. Extra with verification. Bag arrived. And I immediately see two stains. Neither shown in the photos nor mentioned by the team before. So I reported it. Apart from the fact that I had a new employee in front of me after every message, none of them were even remotely helpful. I said I would keep the bag, but I want a part of the price reduced. Not possible. Only a discount voucher. (which you constantly get as a gift for various occasions, and only goes up to 50€!?) What nonsense, of course it's possible. It's even stated in the terms and conditions. In addition to the stains, Vestiaire claimed that the bag was from a private purchase. And I naturally wanted to know where and how they see that. That my seller got the bag from a private purchase. Because there was no receipt, etc. There was no answer to that. But instead, a picture of the label with a bare foot on it! (employee from the verification team) They want to tell me afterwards that it's a thumb. But I can clearly see the difference, honestly. And now I've been in an impossible fight with them for weeks. I have tried multiple times to get something like a manager. Eventually, I was called, but it was absolutely unhelpful. I don't know if it was really someone higher up or if they just thought I was a fool. Thousands of texts back and forth, and I had to explain myself hundreds of times because something was constantly misunderstood, forgotten, or undermined, etc. This is a multi-million dollar company. And they want to tell me that they don't have the means to refund me damn 50€ or something similar!? Absolutely ridiculous. Incredibly incompetent and greedy company! Disgusting.

Date of experience: May 14, 2025
California
1 review
0 helpful votes
Follow Slim R.
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May 24, 2025

I enjoy purchasing from this app for a few reasons; guaranteed quality, fast shipping, high end products at affordable prices, and most of all less new product consumerism. My experience shopping Vestiaire is always 10/10

Date of experience: May 14, 2025
Customer C. Vestiaire Collective Rep
10 months ago

Dear Slim,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team