Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Proactively tracks my delivery to the buyer and gives the buyer ample time to review their item and then quickly processes my payment
I have purchased so many magnificent pieces from Vesitaire! I'm a smart shopper and Vesitaire is by far the best I have found! I'm always shopping with them! I highly recommend Vesitaire to all my friends!
Dear Angel,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Awesomeness customer service 👏🏼 …great items! 😍. I'm so satisfied with all the items I have purchased. I enjoy them and I'm happy 🥰
Dear Sandra,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Good range of second hand items so I could filter for exactly what I was looking for.
Dear Anna,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I had one good experience. I recently had a bad one. With the bad experience I hope that seller was informed about better service. I was very upset with Vestiaire at first then quickly realized it's the sellers responsibility to inform the buyers.
Dear Monique,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very happy with everything, the transaction was very smooth
Dear Caroline,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Professional and efficient. Easy to navigate. Makes transacting easy
The Vestiaire Collective team perfectly understood my problem and i thank them so much for
Solving it
Dear Claudine,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great customer service. Very easy & helpful. Excellent communication. Thank you so much for all the support. X
Dear Liancw,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Happy n satisfied good quality of product attractive price
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Horrible never again items doesn't match the description and can't return. So never again
The sanded were in perfect condition and exactly as described. The seller was lovely to deal with and great communication throughout. The price was excellent too!
Dear Tanya,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was so happy to find this vintage piece in my size and in perfect condition.
I use Vestiaire Collective for all my hard to find pieces. I've never been disappointed.
I highly recommend this site to all my friends.
Dear Michael,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great selection, good communication with seller. Seller shipping to hub then shipping to buyer sometimes takes two weeks but not in this case. Thank you!
Dear Shanna,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I did not cancel this order. My customer ordered 2 items and they were shipped together and were received. I was paid for other item but not this one, please advise.
Très satisfaite de mes expériences avec Vestiaire Collective. Description véridique des items achetés qui sont de qualité, prix raisonnables et imbattables pour de grands noms de la mode et livraison super rapide. J'aime beaucoup Vestiaire Collective et le considère comme un partenaire de choix dans ma consommation vestimentaire écologique et économique.
Cher Josee,
Nous vous remercions d’avoir pris le temps de partager avec nous vos retours 😊
Nous espérons vous revoir très vite et vous souhaitons une excellente journée!
L’équipe Vestiaire Collective
What you see is what you received. And always on time, and they make sure You receive it.
Dear Jamilatu,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Very easy to use, items are easy to find and purchase was a simple process and updates were frequent. I would use again.
Dear Trish,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Overall, a great experience with the sellers here. No issues at all
Dear Michael,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Always kept informed of the journey of my purchases and promptly refunded if the seller does not send my article within the give timescale.
Always very pleased with my purchases and saving the planet at the same time.
I love vintage well kept items and keep coming back for more
THANK YOU VESTAIRE x
Dear Jacqueline,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aimee,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team