Vestiaire Collective
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I have been very happy with my purchases. 😊 The sellers have been very good.
I would say it's 8/10z. It would be nice if the seller acknowledges the sale and inform the dates when it would be mailed and the expected time of arrival.
Dear Reggie,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
No problems. The website kept me updated on the shipping of my package delivery date and time and it arrived with no problems. I've ordered several packages.
Dear Ranata,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
This site is great for purchasing previous owned fashion products
Dear Quisha,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Siempre eh comprado desde que vivÃa en España y me encanta todo es exactamente como lo eh comprado, menos unos tacos de Chanel que en ese estado no deberÃan ponerlo a la venta.
Very easy, helpful and fast selling to a large amount of already chosen customers and an easy way to ship and get paid good App
Dear William,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Quick shipping and item as perfectly wrapped. I will shop from VC again!
Dear Ana,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Pleasant negotiations with the seller. Fast shipping & the item is as expected.
Dear Member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was so happy to have found the bag at a reasonable price, and the seller made the experience even better. Will definitely shop again!
Dear Jennifer,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My experience is with Vestiaire Collective has been very positive and successful. Communication is great and it's always easy to get my questions answered.
Dear Shon,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Easy process to register my account make my listings and fees are low.
Dear Erin,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have bought beautiful shoes and accessories from all the world. Never a problem. Selection is huge and prices unbeatable.
Dear Valerie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Always a good experience to shop on Vestiaire. My first experience was so convincing that I stick to shopping here only
Dear Lee,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I've sold and purchased on Vestiaire and everything is so easy to navigate. I like that I can make an offer and communicate directly with the seller or buyer. Great company and helps the environment and the pocketbook as luxury brands are all massively increasing their prices!
Dear Jen,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Todo genial! Pago, recibi la mercancÃa muy rápido, muy eficientes la verdad
Dear Carmen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The staff is very professional, prompt and fair. I have always had great experiences.
Dear Sharyn,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great customer service, and verification of authenticity and quality. I feel confident and safe about buying designer goods on this platform.
Dear Daniel,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Smooth and swift experience. Good value for money. Will come back.
Dear Winny,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I find beautiful unique items on this platform! And I can negotiate the price! What's better than that?
Dear Lesa,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The recent purchase was exactly as described in condition. Very pleased with the purchase.
Dear Stephanie,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rikka,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team