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VANCARO Reviews Summary
Vancaro has garnered a generally positive reputation, with customers frequently praising the quality and unique designs of their jewelry. Many reviews highlight the company's reliable shipping and proactive customer service, which often goes above and beyond to resolve issues. However, some customers express dissatisfaction with delivery delays and challenges related to returns or exchanges, particularly concerning partial refunds. Overall, while Vancaro excels in product quality and customer engagement, addressing concerns about shipping and return policies could enhance their customer service experience further.
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My boyfriend bought me a ring from vancaro for our one year anniversary... I feel bad he spent as much as he did seeing as the ring is starting to chip away the color of the band. I have only had it for a couple weeks, kind of disappointing.
The serviceman or service lady has gave pleasantly informative customer service on the size guide when I was confused.
Thank you so much for the help.
This company deserves mad props! They have completely surpassed any expectation that I had for the price range. They may even rival Tiffany's as far as high end packaging and gorgeous product. Also, the customer serviceaspect is top notch! From purchase to delivery, you are notified via text and email every step until delivery day. I recieved my rings in less than a week!
I love my ring. The stone itself looks very real and sparkles in the sunlight. The Ring is comfortable and fits true to size.
I have only been wearing the infinity heart ring in rose gold for 3weeks and the rose gold I'd already wearing off. I loved the ring online but never expected it to look this bad after such a short time. After reading the other reviews of trying to send it back or replace with a new one I will not since it seems to be a bigger hassle than just wearing a horribly constructed piece of jewelry.
What can I say, I ordered it and it showed up lightning fast! She loves it, What more can I say about it. A great ring she loves at a great price.
It's a decent product, just a little on the high side. For the price of the ring I expected it to not look like costume jewelry.
I ordered a ring on August 6th for my boyfriend's birthday on the 15th. I have yet to receive the ring. It's amazing how fast Vancaro is at taking your money, yet so slow in sending you the product. I wish I would have read the other reviews before purchasing from this company. Such horrible service! I will never purchase another item from this company again. Can you even tell me where the ring actually is? Because the baloney of a website that you have us use to track shipping has had the same information on the page when i type in the tracking number since day one. I want my money back!
Hi Toni,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
Took over a month to arrive. The plating was tarnished. Complete disappointment. That's what happens when you buy on-line.
Hi Steve,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
My boyfriend ordered a size 7 ring online, but didn't know my size was 6. I went through the tedious return process indicating that I would like to return the size 7 for a size 6. I was approved, and shipped the ring back at my own cost. Then, I got an email saying they don't have size 6, and size 7 is the smallest size they have and the ring is being discontinued so I will have to settle for size 7 or choose another ring. I looked at all of the other rings and decided I didn't care for any of the other styles. I emailed back and asked them to send the ring I just sent back and reimburse me for shipping because it is their fault I had to send it back when I told them I wanted size 6 in the initial email. They should have told me they don't have that size right then and there. They refused to reimburse my shipping cost. Instead they said I could have a $20 credit to buy something else from them... Apparently telling them 2 different times in 2 different emails that I don't care for any of their other jewelry means nothing to this company. I emailed back and asked for the customer service representative's supervisor. She emailed me back saying there was nothing they could do except give me the $20 credit without giving me information for the supervisor and "thanks for understanding." I ended up having to get the ring resized, which was annoying. The black coating on the ring already wore off. And a total of 4 gems have also fallen off within 2 weeks. This company is rude, terrible, and they have cheap quality jewelry. Don't waste your time with them.
Hi Tracy,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
N engagement ring is meant to be worn everyday and should not have missing stones after just 18 months of wearing it! I highly recommend not purchasing from Vancaro! If you want great customer satisfaction, go to a reputable jeweler instead!
Hi Debbie,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
I ordered a ring from them and didn't like it. Have been trying to contact them about returning impossible, you can't call as they are in China. Have emailed 5x and no response.
I have stopped payments until this is resolved.
Hi Gwen,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
Ordered a ring that took two weeks to get to me and was a full size too big. Lightweight, as if made with nickel or aluminum alloy. As other reviewers have stated, the coating on the ring is thin, and doing a little research on rhodium plating, it is possible to do this in a high quality manner. It appears though, that the ring is not plated, but rather coated in a black wash. Returned by paying $13 since they required a certain shipping rate. Kept part of my return. I'm out almost $30 and a months worth of time, since customers are required to repeatedly contact Vancaro to prompt them to resolve the matter. It's obvious that the high ratings are from people who have not worn the colored rings or not worn the ring for very long. It also appears that many reviewer websites have been flooded with comments from Vancaro staff purporting to be customers to inflate their ratings. I reported them to the FTC for failing to comply with the terms of retail refund policy, Instagram for misleading advertisement as well. Instagram doesn't even allow people to sell items on their site for this reason. Wish I had known this before. Do not buy from them.
Hi Anessa,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
My hubby got me a ring for Christmas but it was too big. Trying to exchange it is extremely difficult and nearly impossible. They are on Beijing time when you call even though it's an 800 number. You have to pay a restocking free, shipping, etc. They are not very generous to help out. Sad, the ring is gorgeous but the customer service is horrible.
Hi Melissa,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and help fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
From the business
Vancaro offer the best and unique jewelry including promise rings, engagement rings, wedding rings and couple band rings for our customers. All of them are in high quality and affordable price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Candice,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]