On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VANCARO Reviews Summary
Vancaro has garnered a generally positive reputation, with customers frequently praising the quality and unique designs of their jewelry. Many reviews highlight the company's reliable shipping and proactive customer service, which often goes above and beyond to resolve issues. However, some customers express dissatisfaction with delivery delays and challenges related to returns or exchanges, particularly concerning partial refunds. Overall, while Vancaro excels in product quality and customer engagement, addressing concerns about shipping and return policies could enhance their customer service experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I loved my ring for the last 6 years. This year the black metal faded top silver... and now the band has broken down to a cheap metal that I now have an allergic reaction to. This is my wedding ring and I'm just crushed that this is happening.
First of all, I have had the best customer service ever. They responded quickly, they kept me informed through every step of the ordering/shipping process. I love my ring so much. I plan on ordering again.
I haven't seen a my mom smile as much as she did when she opened her gift! I'm recommending this company to all my family and friends
Awesome price, awesome looking ring! Iam very satisfied with the choice we had in rings and was very happy with the product and service that they gave me 100%
Borany is a safe and secure website to order your fancy bikinis. They made sure to keep in contact with me to make sure that I received my items and I am extremely grateful for that. I will definitely be ordering from them again! :)
This is the best company I have ever ordered.
They will do anything for you!
So I ordered a ring for me GF
And received the item but the problem is the ring size doesn't fit my GF
So I ask for exchange and was able to get a new one even though I don't even have the original tag or slip from my first order
It's crazy how they're too nice to even sent me back a new one
They're good at replying too
I really recommend if u ever went to buy a ring for your love ones
Thank you so much
I'm in love with my ring. The gift box very fancy. Really nice design and perfect fit. Thank you so much Vancaro.
Ring was sent out. Returned it was to big, they sent out smaller size. Package opened in mail. So they said they loose, i loose, sent more money to send out fedex and they make new ring. I told them no refund my mo ey. They said no. No refund.
I never got the ring and they said they would refund me and never did. I called them and emailed them. No response. Horrible seller.
Hi Cristian,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
The product they show, at the price it's listed, arriving when you expect it. Customer service was exuberant and thorough. Five star.
I ordered 3 items from Vancaro... a necklace and 2 rings and they are absolutely stunning... i was really surprised with the quality at such a great price and the craftsmanship is phenomenal.
I will definitely order more stuff from Vancaro!
I love my ring my boyfriend proposed with. It's beautiful and shiny and it's everything I wanted in a ring
This company is fast about getting your order to you and have such an amazing selection. I have already told others about this company and sent them the link for the website
I ordered a beautiful ring for my wifes birthday. Showed up very quickly and looks and fits great. Cant complain about the product or the service. My only critiscm would be that it states on the website shipping is free but I was contacted by the courier to pay an import tax. So be aware of this if you're shipping internationally.
Had my ring for less than 30 days and the black is already wearing off. I have tried contacting them many times and they won't even respond. Obviously they don't honor their 30 day refund policy and don't care about their customers after they have your money.
Hello, You can go to our website and log in your vancaro account. Then find your order. You will notice that there is a return option. You can click the return option to submit your request. Once it is approved.we will send you an email to tell you what to do
Or you can send an email to [email protected] to tell us your order number or the zip code and receiver's name? You can also provide the email address you left when placing the order and the shipping information. It could be useful to locate your order number in the system. Then we will send you a link. You can just click that link.It will you take to your order. Thank you.
My boyfriend, who is now my fiancee gave me the most unique ring and I love it. I have to say, I love he picked something out that fits my personality. I have received many compliments on my ring.
I ordered a ring last week Wednesday and got it on a Monday! So cool! And the ring is so beautiful too! I would definitely buy from you guys again!
This is one of the best web site designs, that I have came across ( I do 80% of my shopping online,) There products are high quality, they make sure you receive them in a timely manner and they are very quick to respond to your email if there is a problem. I have and will continue to purchase and have my friends & family purchase form VANCARO! GREAT HIGH QUALITY, BEAUTIFUL PRODUCTS!
Worst company ever. They should get 0 stars. Will never do business with them again. Deducting $18 from my refund for their free shipping offer on the original order. Since I returned the entire order they then recoup the shipping from my refund but I still had to pay shipping to return it as well.
Dont buy unless your absolutely positive your gonna keep it. Cheap costume jewerly bulky and heavy.
Hi David,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
From the business
Vancaro offer the best and unique jewelry including promise rings, engagement rings, wedding rings and couple band rings for our customers. All of them are in high quality and affordable price.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Katie,
May we know the order number linked to this issue, please? We will check further about the issue and try our best to help.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]