On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VANCARO Reviews Summary
Vancaro has garnered a generally positive reputation, with customers frequently praising the quality and unique designs of their jewelry. Many reviews highlight the company's reliable shipping and proactive customer service, which often goes above and beyond to resolve issues. However, some customers express dissatisfaction with delivery delays and challenges related to returns or exchanges, particularly concerning partial refunds. Overall, while Vancaro excels in product quality and customer engagement, addressing concerns about shipping and return policies could enhance their customer service experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had to wait for my ring because I ordered the wrong size but when the new one came it looks just. Beautiful As the picture thank you vancaro
The ring was amazing and a did not disappoint. Once to gift a was received it was Smiles and kisses. It was the best gift I could ever give to my girlfriend. She absolutely love it; it was unique and looks really cool..
I order the ring and it arrived fast and the quality of the ring is wonderful. It is absolutely beautiful. I am extremely happy with my purchase!
The ring I bought my wife was beautiful and she loves it. Customer service is amazing, they personally email you when they receive the order, when it ships, when it arrives in your area, and when it is delivered. Then they email asking what you think of it. That's personable cuztomer service you don't see anymore and it was great. Great company, can't wait to buy my wife something else from here.
I bought a ring for wife for Christmas to big and bolky sent it back I paid for shipping then I find out the took $15 for shipping and restocking fees I tried talking to them they said they don't care took my money never again with this terrible they call company
Ordered a ring only for it to have been lost by their delivery. Took over a month of fighting with their customer service for Vancaro to send me a new ring. Now I'm being told the ring isn't being made anymore. Very unimpressed. Would not buy from again
Hello, I am sorry to hear that. Due to that our products are very popular, so they may sell out at any time. We are sorry for this inconvenience. Would you mind choosing a different design?
If you need further help, please feel free to contact us. Thank you.
Purchased a set of, Yours Forever, rings. Both rings were sized to small. The black started coming off mine within a week. The fake diamond fell off after 2 weeks.
I wrote to the company. You have to pay for shipping back and the tag has to be on the ring. No one wears a ring with the tag attached for 2 weeks...
I feel sorry about the problem with your item. The material of the ring is made of sterling silver, which is comparatively softer than other products made by 14K &18K gold. A slight knock on a piece of jewelry can disrupt the setting and in return cause the stone to be displaced from the original setting. Besides, as this item is the luxury style, so compared with the simple style of the ring, it's likely to have this issue as well. Please don't worry, we will try our best to help you.
If you need further help, please feel free to contact us. Thank you
Customer service was excellent!
Friendly, quick responsive. Just got the wedding ring back today. Fiancé was happy and very pleased to get her ring back on her finger. Thank tou Vancaro.
Ordered a ring set fire my wife. It arrived 3 sizes too small. Sent it back and they tell me they never received it tracking shoes it was delivered on the 8th of Jan. Nothing they are willing to do until it shows up so they got the rings and got my money. Great freaking company. Do not order from them
Hello, I am sorry to hear that. Could you tell us your order number and the tracking number for your return? We will check it for you. I'm sorry for the inconvenience. Please don't worry, I will do my best to help you.
Delivery was fast. Excellent service and the quality was amazing. Im blown away at the beauty and uniqueness. She absolutely loved it. It came well packaged with a gift bag, card and even cleaner.
I freaking love It! I arrived right away, it's gorgeous.
I will return for my wedding ring
I really hope the plating doesn't tarnish. I am simply in LOVE with this piece
My fiancé proposed to me on Christmas Eve. He got down on one knee and presented me with the most beautiful, extremely unique Vancaro Angel Wing Heart ring in pink! The delicate, yet striking ring sparkles in the light and casts multi/colored hues! It looks absolutely stunning and receives the most amazing compliments every single day!
I received my package way faster than I expected thank you so much Vancaro. I recommend this to future Vancaro customers.
Thanks for the customer service! I accidentally put the wrong shipping adresse and you guys took care of everything And it got to me Fast Thank you so much!
Perfect fit and beautiful. Very fast and great delivery. No hassle ordering. Communication was great to let me know where my ring wadwas every was of the way to me!
I ordered my wife's ring kinda late at night it was her Christmas gift I figured I'd get it after the holidays but nope just in time and when they said I would My wife got it and Loved it
Ordered a jewelry set, and it was just as beautiful as pictures, prices and delivery was fast and on time.
Love my item from Vancrco and planning on purchasing more items the products are very interesting and different from other sites. The items are also very reasonably priced.
Bought a black ring. It was beautiful.
Two days later the black started coming off.
Contatcted vancaro and they said that the black plating does often come off and they could either have it re-plated or exchange the black ring for a silver one... no refund available for the color removing. ( i purchased black because i wanted black)
To save arguing back and forth we agreed to exchange for a silver ring that was $50 cheaper.
During these exchanges, i paid for shipping back to them.
When i aked for a refund for the cost difference, i was told they cannot refund the difference in price because they had paid for shipping the new ring back to us.
I will never recommend, nor purchase, anything from this company again.
Hi Jimmy,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
My boyfriend got me a Vancaro necklace in April, and by October it was completely tarnished and ruined with 2 stones missing. I cleaned it every week and took great care of it but the chain itself started turning my neck green within a month. I had to buy a new chain. The charm tarnished beyond repair and all stones are loose now, I can't even wear it. Don't waste your money.
From the business
Vancaro offer the best and unique jewelry including promise rings, engagement rings, wedding rings and couple band rings for our customers. All of them are in high quality and affordable price.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, I am sorry to hear that. We cherish each one of our customers, and we will try our best to help customers solve their problem. Could you please provide your order number so that I can check it for you? If there is anything we can help, please do not hesitate to contact us. Thank you.