On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VANCARO Reviews Summary
Vancaro has garnered a generally positive reputation, with customers frequently praising the quality and unique designs of their jewelry. Many reviews highlight the company's reliable shipping and proactive customer service, which often goes above and beyond to resolve issues. However, some customers express dissatisfaction with delivery delays and challenges related to returns or exchanges, particularly concerning partial refunds. Overall, while Vancaro excels in product quality and customer engagement, addressing concerns about shipping and return policies could enhance their customer service experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My fiancé loved her ring and she said yes. Like 5 days later the stone fell out. This is one AWFUL company. DON'T BOTHER. EVER.
Emailed customer service and was only replied to by a robot and they never responded personally to my email after it stated they will after 24 hours. It's been 3 days. Then I tried to login to my account and after I was unable to I tried to reset my password only to have it tell me there's no account so I tried creating one only to have it tell me there's already an account under that email. Terrible system, now I can only pray my order comes to the incorrect address I needed to update and hope no one takes my order.
Hi Abe,
We are so sorry for the inconvenience caused to you. May we know the order number linked to this issue? We will check it further and help to fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
My husband passed away a few ago
We were to renew our vows after 25 years,
I fell in love with one of these rings, and Decided to move forward with the delivery,,
Although I felt a $159 for something not real was a little expensive I also felt that it would be quality,,
Please stay away, I have this on my finger for less than one week to stones already came out the company has not called me there refuse to make good on anything
As I said a $150 is as good as 150 million for me right now but it was something actually the last thing my husband and I picked out together I am absolutely heartbroken absolutely heartbroken please stay away from this company they refused to make good for their product which obviously is lead like crap
On top of it the insert does not fit,, again I called the company they've never gotten back to me
Hi Janine,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further and help to fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
My boyfriend ordered a engagement ring from vancaro. He had to pay extra to customize the ring to be blue which also ment we had to wait longer to receive it. Finally came in & it was the wrong color. The company won't do anything to fix their mistake. Told him since it was customized they won't take it back even though they messed up on the order. Told him to try ordering again.
Hi Debbie,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further and help to fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
I order and had standarnd shipping. 5 to 8 days is what it said that i would have my delivery by the 19th. No it was late and really messed up my plans for asking my girl to marry me. I contacted several times and only got automated response. I would send a picture but i have still not recieved the ring yet.
Hi Charity,
We are really sorry about the issue. We have sent you an email to follow up and we'd really apprecite it if you could get back to us.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
I have purchased 3 times from this company. The first time was easy and seamless. The 2nd and 3rd time I contacted them 10 days after my item that was "shipped" out was supposed to arrive. The message I got is that they are out of stock and gave me recommendations for different items. I would not recommend buying from this company, chances are you will not get what you pay for.
Hi Ernest,
We are really sorry about the delay. Generally, when you click on the size of the item, you can see the ETD. The total time for you to receive your order is equal to the PROCESSING TIME + SHIPPING TIME.
The【PROCESSING TIME】 depends on the item you ordered. If the item is in stock, your order will be processed within 24-72 hours. If the item is a pre-order or customization item, it normally takes 15-25 working days to get it ready for delivery.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. May we have the order numbers? We will check further and get back to you. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
Everything was going smooth until they emailed me a fake link to track my order... I immediately canceled my order.
Hi NaMare,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
I placed an order on Feb 27th. It is now May 15th and still have not received my item. I did in fact get an email stating I was past my refund time and they would gladly give me a credit minus the shipping fee. I definitely do NOT recommend using this company.
Hi Carlos,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
I ordered a ring set since I was getting engaged and they said it would be there on may 8th but due to covid I figured that it would be longer. But since then it has told me it arrived in the United states it even gave me a whole lost of where it's been but guess what! They never received $#*!!
Hi Ashleigh,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
I ordered a necklace for my wife for Mother's Day and paid for express shipping. They advertised it arriving on may 8th, two days early. Now I'm getting emails saying may 14th, four days late. Don't order from here if you are on time line.
Hi Jason,
We are really sorry about the delay. Generally, when you click on the size of the item, you can see the ETD. The total time for you to receive your order is equal to the PROCESSING TIME + SHIPPING TIME.
The【PROCESSING TIME】 depends on the item you ordered. If the item is in stock, your order will be processed within 24-72 hours. If the item is a pre-order or customization item, it normally takes 15-25 working days to get it ready for delivery.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. May we have the order numbers? We will check further and get back to you. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
I ordered a dress from when it came it looked nothig like on line, Infacte the material is horrible I would never recomend this company I am so unhappy with this dre.ss
Hi Julie,
It seems that you have mixed our website with others as we don't sell dresses. Could you please double check if the website you were looking for is VANCANO, instead of Vancaro? We appreciate your kind confirmation of this.
Vancaro‘s story began in 2008. We do original and unique jewelry designs. We believe true love does exist, every love story is unique, and everything Vancaro has done is to make a difference and make the moment unforgettable. Here is the link to connect with us: www.vancaro.com
Thanks a lot for your understanding and time.
Elsa
Best regards
[email protected]
My boyfriend ordered a necklace for me for valentines day 2020, so less than two months ago.
The necklace falls off my neck 2 days ago and hits the floor. The lobster clasp broke and then when it hit the floor, it broke the charm.
I email this company to service it or replace it, i didn't even ask for a refund and they tell me to fix it myself or pay to have it fixed at a jeweler.
HORRIBLE COMPANY.
Hi Aubrey,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
Ordered my wedding ring 8 weeks ago and hav recieved nothing! Emailed countless amounts of times for tracking number and did not get one! No one replied to my emails and when i asked for a refund i was just given the run around! Definitely not happy with the service i hav recieved! Would not rate these people at all! Highly disappointed!
I saw one of their rings on Facebook. Vacaro wanted $139.00 for the Red Rose ring. I took a screenshot of it and sent it through the Aliexpress app. They have it for $1.65 w/ 77 cents shipping from China. For that price I ordered on.
Hi Robert,
Some vendors stole our pictures and sell the products, which is not authorized by us. The quality and material can't be exactly the same, the cost is fixed, the cheaper product must be of cheaper quality. If anything on this website that is similar to our company's products, we will immediately Sue them.
Since our products are hand made by the ring workers and gemstone cutters, and the main part of the ring is made of sterling silver, the hardness is not as hard as the products sold in batches, and our ring the ductility is relatively high.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
I ordered a ring to give to my daughter for Christmas. One she had seen pictures of for a few years and loved. I was so disappointed when it arrived. I was embarrassed to give it to her. Over $200 spent on a $2 gumball looking CHEAP ring. It has since peeled and the paint is coming off. Costumer service is awful. I would not recommend this to anyone! Biggest rip off I've ever experienced.
Hi Dawn,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
The engraved rings are a joke! After a week,
They engraving started to fade. Three weeks later and it's become nothing but a plain aluminum looking ring. No engraving left. It's more like printed for a few days!
Super disappointed!
I paid $79 for the Skull Necklace In Black Heart Shaped With Pear Cut Garnet.
Durability: No clue yet. I will update once she gets it for Christmas.
Design: The design is awesome. Its why I paid the $79 for cubic zirconia necklace. I couldn't find the design anywhere else.
Shipping: 2-3 days for arrival
Presentation: This is where my disappoint comes from. The $79 product was in a plastic bag and they only provided a box that is for a ring. If they provided it in a necklace box or provided a necklace box for me to put it that would be fine. It currently just bunched up in a ring box. They do offer a nice gift bag but that means nothing without a necklace box.
Hi Michael,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and try to help.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
I purchased a ring and received it roughly 2 weeks ago. I was beyond pleased with the presentation and boxing of the ring and elated to finally give it to my fiance. He's had it on for a week and a half, and the symbol of Jack and Sally on Spiral Hill has completely faded. I am very upset and don't wish to return the ring because of the sentimental value, however wanted to relay that I am very disappointed and displeased in the quality of the actual product.
Hi Cassandra,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and help fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
For Christmas my husband purchase a ring from them in 2018 they charged him for two rings he called about that and said they couldn't refund him for the second ring because they already sent it so we waited for both rings to come in sent them back and didn't get our money back so we had to fight them with our credit card but we were too late in the timeline so we lost $338 do not trust this company they are liars and they won't refund your money
Hi Jerica,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
I got ring and necklace both wore off within 3 months and horrible looking yellow metal came out. I am allergic to metal so I couldn't wear them anymore not worth your money. Company refused to take responsibility and replate it. Don't waste your money
Hi Otgonjargal,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]
From the business
Vancaro offer the best and unique jewelry including promise rings, engagement rings, wedding rings and couple band rings for our customers. All of them are in high quality and affordable price.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brandon,
We are so sorry for the inconvenience caused to you. May we know the order number linked to this issue? We will check further and help to fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
[email protected]