UPSReviews 2,219

https://www.upsmailinnovations.com/
Do not use this method! Not even ups customer can answer why it take from 3/9/2020 7:04 PM
Fontana, CA, USA till Thursday 03/19/2020 to deliver
Date Location Activity when this package was in Bowie this date 03/13/2020 4:30 P.M. Bowie, MD, United States to be delivered to a Bowie address
03/14/2020 7:15 P.M. Southern Md Facility, MD, United States Package processed by post office
03/14/2020 6:19 A.M. Bowie, MD, United States Shipment Acceptance at Post Office
03/13/2020 4:30 P.M. Bowie, MD, United States Package transferred to post office
03/13/2020 11:19 A.M. Bridgeport, NJ, United States Package departed UPS Mail Innovations facility enroute to USPS for induction
03/13/2020 6:38 A.M. Bridgeport, NJ, United States Package received for sort by destination UPS Mail Innovations facility
03/10/2020 6:33 A.M. Fontana, CA, United States Package transferred to destination UPS Mail Innovations facility
03/10/2020 3:13 A.M. Fontana, CA, United States Package processed by UPS Mail Innovations origin facility
03/09/2020 7:04 P.M. Fontana, CA, United States Package received for processing by UPS Mail Innovations
03/09/2020 6:13 P.M. City Of Industry, CA, United States Shipment tendered to UPS Mail Innovations

I am completely over UPS. I had a package that was supposed to be delivered yesterday (Friday, March 13,2020) and since they attempted delivery, but no one was able to answer the door, they took it to the UPS location (so I thought). After I saw that they attempted to make the delivery and that they would try again, I went ahead and put for it to be left at the nearest location. I thought it would be fine because I could just pick it up the next day (Saturday, March 14,2020). However, I was wrong! Apparently, the drivers take the packages back to the hub on Fridays and packages won't be sorted and sent out again until Monday (March 16,2020). I ordered this for a special occasion. I was able to go to the hub where the lady took my information to be shipped to another address I use since I won't be back in town for another 2 weeks, but it's pointless because it was for this occasion.

1-I was billed for an import from usa to Toronto. I had called them to understand the bill since they billed me for govt fees which sounded very hazy... the different bills show ed different details about this govt bill and got different or confusing explanations.
2-I decided to pay online since they were supposed to give me a discount but the discount did not show up on my payment process again problems expected.
3- then i found out via my credit card that i did not pay them when i was looking for the 5.00 discount. Just hell. In the meantime all the calls i made don't resolve anything about this payment. They idiots have no idea what is going on or don't' have computers!
4- Then i call to pay them since they sent me a bill and I asked them for the proof of the govt fees. So this highly accented ups employee quickly said that they won't bill me since i don't understand or did not know! I was surprised that I would not have to pay!
5- Again stupidity travels further... they send me a debt collection company to collect the money where the company who does the collection looks like ups! Wtf are these morons?
Will they ever stop this stupidity and lies?
They are determined to give you a hard time/manipulate you, the customer!
Can you tell me about better logistics companies!?

The debt collection company misspells my address and show windsor as return mail and montreal too... the debt collection company seems very strange and does not show up clearly in the letter to me. All this is very esoteric and evil. The company is called NARMS in caps.

I was waiting for an important package all day. Finally got an email saying it was delivered but no packages anywhere. When I called to try to find where my package was Diane was extremely rude and told me the driver "thinks" he left it at another address. When I mentioned he should go back out to fix his mistake she said "Not happening"! She said I could contact who my packages were from to file a claim! No! This driver should be held accountable for his actions! 4910 and 4110 are not the same! I will be contacting someone above her!

I missed a delivery on friday and I spoke to the customer service and they told me that they would reattempt it on monday. I skipped work waiting for this important delivery. It never came, i called today 03/10/20 and they said oh yeah it is waiting at the access point. If i was told this, and not they would reattempt it, i would have just went there after work.
So i lost out on two days of work, monday and Tuesday. So i called and they just said oh yeah its at the access point, go get it. Rather than offering somekind of compensation or offering a redelivery, they just said sorry.

I was upset and asked for a manager to call me and after an hour he did. I regret not getting his name as he was taking over me and telling me it is at the access point like i didnt know... He kept talking loudly over me so i hung up. Sadly, I doubt im going to be using UPS and I strongly suggest not using this service anymore either as they do not care about their customers

I ordered a package from Fashion Nova on 03/06/2020. I paid for overnight shipping which was an additional $19.99. They told me as long as I place my order before 1 pm, I will receive my package the next day. I ordered my items (Black Jumpsuit & Gold Studded Earrings) at 10:57:07 am. I got an email Saturday 03/07/2020 at 9:15 am stating that I have a delivery scheduled for that day. The driver of UPS put my order as delivered at 10:28 am, but there was no package delivered around my house at all. They even put that they left it at the front door. I have cameras that are on my porch and it was no signs of UPS on my porch not what so ever. I reported this immediately to UPS but no one has called me back. I've called several times and all they did was file a claim. No one checked with the driver, The store did not call me either. I asked several times for a supervisor, but no one has reached out to me yet. I contacted Fashion nova immediately to let them know whats going on. I am going to send in my Camera recordings to show there is no signs of a UPS driver dropping off a package in between 9:15 am & 10:30 am.

PLEASE BE CAREFUL WHEN USING UPS TO SHIP YOUR PACKAGES THEY ARE TRYING TO THROW THIS INCIDENT UNDER THE RUG!

Changed delivery to an access point on two packages. Tracking shows the items delivered on 03/04, which is when I was notified of delivery. But the packages were sent back on 03/06, before I was able to get in to pick them up. They are supposed to be held for 7 days!

Called customer support; the agent smart-mouthed and openly disrespectful, and tried to make it seem like it was my fault, because I just didn't understand how what the tracking was saying. I asked for a supervisor, waited 15 minutes, and then got cut off. Turns out it was 6:02 EST, and Customer Support was closed. Agent made no attempt to call me back. Terrible service from and awful CS agent...