UPSReviews 2,219

Once again, this sorry $#*! UPS driver did not attempt to even get out of the truck. I wait ALL day at the door for nothing. This is the norm for UPS, people. Because nothing ever gets done to punish then or make them better. Even when you phone number is on the package, their boss says they're not obligated to phone you, even after dialing *67. Trust me, nobody wants your freaking number! This is why I love Fedex! They go above and beyond to please you. UPS sux balls. They will stay the same. They will never get better...

Been waiting for my package for over 3 days when they said it would be delivered on the first day by the end of the day. I would recommend this company to nobody. By far one of the worst companies I have every tried to deal with. They don't care about customers and nothing is every there fault. I am truly hoping this company goes out of business before the end of the year. Like cmon look at the reviews on this website. 50 five star review and 272 one star review. You have to be ashamed when majority of people hate your company.

My package was delivered five hours after the delivery window, while nobody was home. The UPS driver's report stated that it was left on my enclosed patio, but I'll never know because the package was long gone by the time I got home from work. I attempted to file a claim on the missing package, but the UPS website claimed my shipment was not eligible for claims, stating: "The recipient has released UPS from liability for this package. It is ineligible for a claim submission. Refer to the UPS My Choice Service Terms for information on Liability Limitations." Ahh, the wonders of UPS customer service!

What a horrible service. Was having a package delivered. And low and behold it was my unlucky day. I got one of the drivers who creeps up stairs, leaves a note and runs. Spent five hours on the phone with customer service and to no avail. This was the Warwick Rhode island customer care center. More like customer kick in $#*! center. So no I have to file a claim for the item with my bank to get my funds back. Yikes a process and a half. If you think you need to you need to use ups you may be better using the pony Express.

Well I had a 140$ estimated delivery it was pretty urgent to get here, that being said I paid for the 2day delivery system on the 21st of March. Its the 25th and I still don't have them and cannot get intouch with a rep to get my money for shipping back. I just keep getting told numbers to call which no one answers. Well I live around metro Atlanta and my package was shipped from Kentucky it made it all the way to Atlanta. I checked the tracking shipment online and it says its been delayed due to misplacing it and is currently in Ohio. Sad sad company wouldn't recommend it. Another time I ordered school books and it went to a neighbor on the porch. Second time I ordered two iPhone 11s they were delivered to a house few blocks away just left on the porch as well with no signature so apparently UPS CANNOT READ OR WRITE English so I won't have to worry about them seeing this post or them seeing the score I rated due to they don't understand numbers.

UPS is the most unreliable carrier with the most unknowledgeable employees that I have EVER dealt with. They skipped over my house 2 days in a row for a pick up that was ordered on Friday! I spoke with Supervisor after supervisor, obtained a case number and a guarantee that my packages would be picked up today! WRONG, and not only were they skipped over AGAIN, but the next supervisor that I spoke to, Regina in the #UPSFtWorthHub said that now "mysteriously" she doesn't show ANY of the 5 tracking numbers to be ready for pick up? WTHeck? Did they delete everything after I spoke with the 3rd supervisor? I have been held hostage for 2 days now, even afraid to go to the bathroom because I was afraid of missing the driver...
I would not be as upset as I am if this was the first time that this has happened but it's not it has happened at least three other times. #UpsFtworth needs to get there act together! As the photo shows... Scheduled for pick up today, but Regina says she doesn't see ANY pick ups scheduled...

As a customer of Ups I am pleased with both the customer service and the shipping. Ordering from Target I received a label that read DELV1021 in the Smithtown area through Ups services the reason of the review is the quality in care tracking notification arrived right to the door just as said. I was able to watch the whole time of transit from Indianapolis to the customer center right to the house Scanning processes time Unbelievably satisfied. Great job through both parties. Saved lots of money ready for holidays so far positive experience

So today I received a text from my neighbor who informed me I had a package at the end of our drive which is 1 mile from my home.
When I went down to get my package it was laying on the ground right beside the road. It looked as though the driver put the package in a trash bag and drives by and throws my package out the window.
THESE PEOPLE ARE THE WORSED SHIPPING COMPANY I'VE EVER DEALT WITH!
And of course you think the package out the window is bad try getting a hold of someone from customer service. My experience is when you call them they want you to open an account to wage a complaint! I don't want a freeking account with them. THE ONLY REASON I DEAL WITH THESE PEOPLE IS BECAUSE WHEN I BUY ONLINE THAT IS THE ONLY OPTION A LOT OF RETAILERS USE!
Why can't something be done about these people why can't they be held accountable?

These people stole, 3,000 worth of stuff, (2) 4 FOOT huge boxes, weighing over 90 pounds, just vanished, no one knows where they went, then against my wishes I bought a 3,000 computer and these idiots claim they "tried to deliver" twice, I've been sitting in my office for two damn days, no one showed up, this is how it starts, then they "Lose" the item and then poof it's gone. These guys are nothing but modern day pirates who steal, and lie and cheat. I'm out $6,000 and their response, "well I dont know sir, we'll let you know of it turns up" basically oh well"

UPS is consistent at doing "all things delivery" to the worst of their ability. Customer service is among the worst of any company I've ever delt with. Was expecting a delivery yesterday and was told "delivery attempted, no one there to sign" I can assure you, amid the COVID emergency I WAS HOME, no attempt was made. You can't call a local facility, and the national one just pawns you off in an email. I spent 48 min on hold yesterday and this morning after waiting 40 minutes was told "it's out for delivery and "SHOULD" get there today. They can't say when or even guarantee it. In the past, I've had to track a truck down to get an item that was GUARANTEED by a certain time that was late. I feel that once they are paid, there is no incentive for good customer service. ABSOLUTEY the worst company ever!

I ordered a very important document through a company and paid 20.00 for next day air and ups sorted the package wrong which may cause me a job. My package was already in Atlanta where I live and they sent my package to Augusta ga. And then told me if my package is that important I can drive to Augusta 2 hours away from me to get my package. That's what I paid you for. Horrible company, horrible service. I give you a negative star.

UPS will NEVER pay a claim, NEVER! They ALWAYS find a reason why it is YOUR fault!
After the destroy your property, they will BLAME YOU because it was not packaged in the proper cardboard... BUT I CRATED MINE IN WOOD! The crates was screwed shut with STAR BOLTS, so that the crate could NOT be opened without a drill and a START BOLT BIT! It is IMPOSSIBLE for this package to be opened without SERIOUS effort! YET, it was and the product was removed from the CRATE and the CRATE was "DISCARDED" yep THROWN IN THE TRASH... No pictures taken of the "damage" and they will not send me the crate so it can be inspected. They STOLE my product, "DISCARDED" the evidence, then BLAMED ME!

UPS ARE THIEVES who HIRE other THIEVES and then they COVER UP for the THIEVES!

PAY YOUR CLAIMS YOU THIEVES!

I ordered online and the company that was supposed to ship was ups. They said they attempted delivery at 13h... and I was home, they never rang ( or did not rang the right number) because I received a package 1 hr after from another postal service just fine. They didnt even bother to put the yellow paper "attempted delivery" to the door... like really? I called them back and they said they cant do anything about it but they will try to deliver again tommorrow... yeah right.