UPSReviews 2,219

Worst shipping company ever! I would give them a 0 star if I could! First, my package was delayed 3 times. Then, when it arrived only one out of the 2 packages came. We waited 5 more days and spoke to customer service multiple times. They were horrible! Finally we were done. We drove 40 minutes just to get the other half of our package. When we arrived the box looked like it had been ran over by the truck itself even though it said fragile. We opened it and one of the pieces was cracked! The bottom line is do not use ups!

Horrendous service with horrible customer support.

I dropped my package in a UPS dropbox in Austin, the package had very valuable, time-sensitive lab-test materials that took 2 days to prepare. I kept tracking it everyday, no updates on the system. I called UPS and after staying on hold forever, I was told that I should file a claim if the package is still not showing up after 10 days.
10 days later, I called and it was a freaking waste of around 2hrs over the phone. One person connected me to another 4 or 5 times, each separated by a lovely 20-25mins of hold time. At the end, I'm told that I cannot file an investigation or a claim because the "return label was created over 60 days ago" and they cannot confirm that I dropped the package. Total bull and circular arguments, of course they can't confirm that I dropped it. That's why it's lost. And why does it matter when the return label was created.

Not only can't they secure their drop boxes, they also can't provide basic customer support for lost packages.

DO NOT EVER use their drop boxes, unless you want to donate your package. And it's not only me, read the google reviews for any UPS dropbox, so many clients lost their packages there.
NEVER going to use UPS again after that disappointing experience.

I was home all day waiting for my tires for my 2015 Mitsubishi Mirage i ordered in Amazon that was being delivered by UPS. When I checked when it would be delivered it had said that the driver had already attempted a deliver at 5:41pm and left a note since no one answered the door. I never found a note anywhere on my property and not a single person knocked on my door. Then when my Husband tried to call UPS they gave him the run around, left him on hold for 10 minutes, and refused to reattempt the delivery. This meant I had to drive to the ups store location and pick up my tires. If I wanted to get them myself I wouldn't have asked for delivery. Honestly believe they didn't try because it was hot outside and the boxes were heavy.

Been here waiting for ma package for the last 2 weeks everyday i get an update saying it is going to be delivered the next day and end up satying home for no reason since i never got it. Called the customer service and the only thing they found useful to tell me was " Be patient sir. We have plenty orders running late." Which is not my problem i paid for express shipping not a belated shipping. They don't care about customers. Im about to file legal action against them

I have been waiting for a small portable washing machine I ordered for my son's birthday over a month ago. UPS has had it for a month at their Montreal Warehouse - both confirmed delivery dates have passed - my son missed a day from work waiting for a delivery that never came. Their tracking system is a joke - every day it says something different! I have called so many times - told a different lie each time - they will call you today ( that was a week ago)... have been on hold for a Manger for the last 40 minutes - phone is now ringing - no one is answering. I WILL NEVER USE UPS AGAIN!

I've been waiting on a package for over a week with no explanation. It was schedule to be delivered a week ago and was in transit, it never arrived, and now it says it's being prepared for delivery. Customer service is non-existent and you cannot talk to a person. I have no idea where my package is or if/when I'm going to receive it. Worst part is it has been sitting at one of the UPS locations for 10 days! I would be happy to pick it up if I knew where it was!

UPS needs to be out of business, they are the most unprofessional delivery company in the planet. I been expecting an order since May 25, they lied about not finding my address even though they deliver two packages this week. They lost one shipment and are now sending the other package back, because according to this idiots my apartment building doesn't exist, I am mad beyond belief. I won't be doing any more businesses with companies that use Ups to make deliveries. Stay away from this so called shipping company.

A fraudulent company can obtain a tracking proof of delivery from UPS which only shows the city to which something was delivered. So when you dispute the charge for something you never received, the fraudulent company which has sent something worthless to someone else who lives in the same city, provides the proof of delivery to say PayPal, and so PayPal denies your dispute and you have lost the money. Not only with UPS not provide you with the name and address to which the package was delivered, but UPS will not provide you with documentation that the package was not delivered to your name or address. Also, UPS's online claim process does not work. At all.

This company will give bad image to your business. You make arrangements to stay home for days in a row for a delivery that never arrives. You receive emails every night that delivery is arriving tomorrow, when im fact it never does time after time. Costumer service has no further details and will tell you it will arrive as soon as possible. As soon as possible is not a date on the calendar. People people stop feeding this monster and bring your business elsewhere.

I had mags shipped for my car and ups sent me a date for the arrival. When you get the date you have to go online to sign the package but it is a nightmare to figure out how to do it. Then ups says your package has been delayed by a buisness day so you have to go back an try to sign online once more... Ups has been delaying my package like this day after day for two weeks passed the delevery date. Once I got my package, only three wheels where shipped on four... They said that the other one would be comming the next day but obviously it got delayed like alwais. But the worst thing is that ups unboxed my wheels from the box that the company had carefully wrapped my wheels in to wrap the wheels in plastic wrap and get the 3 000$ wheels all messed up with bumps and scratches... To anyone who buys something online, please do not chose ups, pay extra if you have to but get your package shipped by a decent company.