UPSReviews 2,219

I shipped a 65" SUHD quantum dot Samsung TV, I even purchase additional insurance of $100
It arrive to my parents house broken, it's more than 85lbs means it needs a 2 person lift, but got deliver by 1 person and he even brought it down hard cause it's heavy
After opening the box the tv was broken LCD is all mashed. I called to complain
Took 3 weeks to receive a call saying they will not reimburse me cause it's my fault for not reinforcing enough with the package (despite my TV had its original box, styrofoam, bubble wrap and paper, box was wrap with packaging tape)!. They Won't even refund me for the insurance.
UPS is BS... I am so upset and disappointed with ups service! My $3k+ TV was down the drain by their incompetent service.

HICE UNA COMPRA PARA REGALAR EL DIA DEL PADRE EL DIA 06/15/2020
Y el envio lo programaron para entregar el dia 06/17 y no llego, despues lo programaron para entregar el dia 06/18 y no llego, otra vez lo programaron para entregar el dia 06/19 y tampoco llego
Ahora me dicen que la entrega la van hacer hasta el siguiente Lunes, Mi regalo para hacer el dia del padre, ya no me llego, MALISIMA compania de envios, no es la primera vez que lo hacen, ya he tenido otra mala experiencia con UPS

I had a two week window to have part delivered. First package would easily made it on time. Then UPS upgraded it to 9 days later.
I then bought and reshipped the identical package on there Worldwide Saver and was told it would be there in two days.(needed it for that weekend)
$180. Fee. For that service, It did arrive at my airport Friday at 6:30 am
But because they don't deliver on weekends in a major city ( Fedex apparently does) and they can't process it (I'm 1/2 hr away)or let me pick it up, Monday before 9 pm is the best they can do?
Worldwide Saver is a joke, especially for the money! Try Fedex.or anything but.

I have been waiting for a month for my order. Was promised delivery on a specified date that never happened then another date and another... Called again for a third time and was told that they don't offer guarantee and the person I to talked to lied... They told me to get a refund from Costco as it would take at least another week with no guarantee. Ordered many things from other companies and carriers during covid and everything arrived within a week.Don't set yourself up for disappointment, avoid everything UPS and whoever deals with them.

Packages were " Out for Delivery" for 8 days. This began a 4 day "War". Numerous calls and emails but received NO satisfaction. Spoke to a supervisor and she blamed slow delivery on everything but killer bee attacks. Driver was in the neighborhood, so I approached and asked if my packages were finally being delivered. Driver said packages were on his truck, but he wasn't going to deliver because I am not a priority. Really? Huh? WORST DELIVERY SERVICE EVER. Try to avoid giving them business, and hopefully they go out of business. Rude, out of touch employees. At least in my area code.

The driver that was supposed to deliver my package deliberately didnt give me my package. When i told him kindly enough to move his truck because he was blocking my driveway and there was also other parking spaces. He delivered everyones packages except me and he taunted me by walking infront of my car laughing. Called up customer service to put in a complaint no one got back to me. Then i had to call up customer service 2x again to escalate this situation. I never got my package and couldnt get it back because of a delivery guy doing something out of spite by not giving me my package. I was told someone will get back to me. I dont have confidence and faith in this company that they will reach back to me.

Ordered some parts, and paid extra for 3 day shipping. Parts were picked up by UPS on 6-10. Tracked the UPS tracking number, and parts will be delivered on the 15th. Thats not 3 days. Checked the tracking number on 6-13. To my surprise it said parts or on truck out for delivery. Did the live tracking, ups truck close to my home. A few hrs later I check tracking again, and said delivery between 2 -6 today. Hung around the house and no UPS. Did live tracking and UPS truck sitting in UPS parking lot. At 730 check tracking number and now it's by 8pm. Now it's 10pm and No f;:#ing UPS.

If they can't deliver parts from N Carolina to NY in that time frame, don't offer it.

Terrible service, regardless of COVID issues. Package sent from Ontario on May 29. Logged in as Arrived June 2 at Victoria depot. Now June 13 and package still not delivered. Tracking says it is still In Transit. Can't speak to anyone. Local UPS shops won't/can't help. Can't even call the depot to arrange a pick up at their depot. Can't Sign Up to Log In - every user ID I try "already exists" even when I used Sputnik! Where is Canada Post when you need it.