UPSReviews 2,219

UPS came to my house to pickup a 58 pound package i am returning to Amazon. The driver put his hand on the package, slipped the shipping label under my doormat and left. I called UPS customer service and was told they are unable to send someone back here but, I can feel free to find a driver in my area myself and have them ship it back. I have a back injury limiting me to only lifting no more than 5 pounds, so I can't take it to a UPS store and I'm sure not going to be out there flagging down any driver I see passing my house. It takes a special kind of worthless to tell a customer to find and flag down a driver their self. They don't even deserve the 1 star i gave them. Now I have to wait 2-4 weeks for another service Amazon uses to pick it up. THANKS FOR SUCKING $#*! UPS!

I truly believe that most of your drivers are clinically $#*!ed. How in the world do you read "Bldg 15/ APT 301" and still fail to make a delivery? Beyond me, but yet your driver claims that the address was improperly put in on the customer's end. Unfortunately for the original company I ordered my product from, I will no longer order from them due to UPS' incompetence. Not the first time I've had delivery issues with these brown shirt $#*!s. And you people want increased wages? Wow

I would actively advise my friends, families, and even my enemies against using UPS. This is the first time I've done so, and I've been met with nothing but issues. My package was supposed to arrive a week ago, and it has been problem after problem with UPS.

I've had three different conversations with representatives today the first two were very polite but made promises about my package that didn't come true. The first told me someone would contact me within an hour to update me, two hours later, nothing. I went back on with another rep to see if anything was going to happen, she told me that they were sending my package to be delivered tonight, and to watch for the delivery. I waited. For three hours I waited by the window so I'd be sure not to miss them. And no one ever showed up. So I tried talking to another representative, who told me I would have to pick up my package at a facility. That would have been great information FIVE HOURS AGO, at which point I could've driven to get my package before they closed. I don't know why it took five hours and three conversations with service reps to reach an actual conclusion, but it shows how very effete UPS is at accomplishing their one, simple task: deliver item from point A to point B.

Got a email from UPS Stating delivery on Thursday until 9 PM. The item was not delivered. Got another email the next day at 5am stating delivery Friday until 9 PM. No item was delivered. Then for the next 5 days that includes 1 email to UPS and 2 phone calls to get a explanation why no more updates concerning a next delivery attempt. Both time I spoke with a person from UPS I was promise a call back the same day. No call back. Got a email stating delivery Thurdays until 9 PM. I paid for 3 days shipping, no reason or explanation or call back by UPS to let me know the reason why it took 7 plays days to deliver my item. Just stay away from UPS.

I was waiting for my medication that were supposed to be shipped to my home on 10/09/2020. I spent the entire day waiting and they never came. On 10/12/20 I called Customer service as per the application it says it was shipped and I could not track it. Spoke with Valentina who didn't know where my medication was and hung up on me. I called again spoke with Bea at 2:40pm who said someone will contact me in an hour and they never did. I called the Pharmacy and a Supervisor was able to contact them and obtain the information that my package/ medication was missing and damage as it was supposed to be refrigerated. This UPS people are very irresponsible and played with my health.
I hope UPS management take very serious the report made from the Pharmacy. Not satisfied at all. Now I'm going to miss a day without medication because of you UPS. Don't use their services.

I tried to return a package from Amazon by UPS access point at Munich, Sauerbruchstr. 2.
Amazon says, that at the UPS access point they have to scan the code, pack the package and send it back to Amazon.
The problem was, that the guy at UPS access point did not even had a scanner to scan the barcode for the return. He send me back with the package and said, I have to print the code and stick it on the package.
So I went back with the package and the code on it. But even this was again not ok for the UPS guy!
I think, this guy does not know what he needs to know to send a package back to Amazon?

This is miserable and unprofessional service! I will never use again this scam UPS. It's not worth my time.
Thank you for this beautiful experience with UPS:-))))