UPSReviews 2,219

UPS driver stole my package and then deleted two destinations off their website tracking. UPS has lied repeatedly about the package even being out for delivery as they claim tracking can't be altered. I have attached the screen shots which show they did infact do that. I have gotten calls from UPS which claimed that the driver could not deliver it without verification of my address which is a joke as the delivery driver was at my house with the other part of my order.

Horrible company. The district manager has blocked all deliveries to our charity's address, telling us it will be in place forever because we complained that their delivery people were throwing expensive packages over the fence onto the grass next to the sprinkler after dark. The sprinklers go off in the early morning and have ruined hundreds of dollars worth of books. The last delivery was an iPhone that had cost more than $1500, which the driver left at night on the driveway next to a lawnmower in a totally nonsecure area. UPS has stated that everything must now be picked up at their hub, which is a 14 mile trip with an hour-long wait in line because of the pandemic. Furthermore, UPS doesn't even supply notification that items are being delivered. Uncounted packages have been lost as a result, as after some time, UPS either returns them to the sender or disposes of them. This is unacceptable and in many cases, as with Amazon and Best Buy, UPS is a de facto monopoly as they are the only carrier used. If this is not resolved forthwith, there will be a lawsuit in anticipation of millions of dollars (as this is a perpetual charity) worth of lost revenue and time, along with a request for punitive damages. I myself am not litigious, but when a district manager does this because of my race because I have been the one to have had to repeatedly call about damage to irreplaceable 150-year-old-books. UPS has no number to corporate. All calls go to the Philippines. Understandable for a company that could not care less about their customers.

They are lucky I have to put a star to write this review. Just recently I ordered a package to be delivered and I get a notification Stating that the package was delivered I go outside and there's no package I'm calling customer service and I'm being told it takes 1 to 8 business days Investigate and resend out a new package that's ridiculous so I'm going up and down my street to all my neighbors front door to see if possibly my package was there and I see nothing I'm frustrated with UPS customer service because you're not really resolving anything the representative hangs up on me. And I'm filing a complaint through the UPS corporation email address a car pulls up and someone has my package it's a third-party vendor hired by UPS to deliver the packages in a car not in any vehicle stating it's UPS open up the door I get my package for frustrates me is that I get a text stating my package is here and it's not I'm looking up and down my street at my neighbors properties to see if my package was delivered there no real answers just run around and excuses it's unacceptable a few weeks ago my neighbor as I was pulling up in my driveway asked me if I seen her package I said no UPS is this nonsense to me a few years ago I ordered a juvenile iguana in the worst day in California it was flooded raining hard and freezing cold and they dropped my iguana on my front door who knows how long it was sitting there but I get an email notification on my yahoo account stating my package was delivered I hurry up to the door for packages Open the door for packages wet iguana was freezing cold and barely made it I was furious with them being so negligent it seems like they don't know how to knock on the door or ring the doorbell and I get packages a lot USPS and FEDEX always deliver packages and either ring the doorbell or knock on the door or both I never have issues with them always issues with UPS. I'm tired of the horrible service if I could ask the vendors that I purchased from to which carrier they use to send out my packages I would pay more to have USPS or FedEx deliver my packages and not UPS.

They deserve less stars then one.
If I could give them less stars I would. So far I have had 4 different things that where supposed to be delivered by ups ( and I just moved to this apartment) even before this Every time UPS is involved there is a problem with my order. They ether returned my orders to sender or say they "tried to deliver" but have not even made attempts. I have signed up for "my choice" made everything idiot proof and they still manage to not deliver my stuff. At this point I cringe every time I see that UPS is being used for anything I order. Customer service doesn't seem to exist. Even when you get a rep they tell you just how little they can do.
Hands down the absolute worst delivery company. Just trash!

Was supposed to recieve a package i must sign for by Friday at 9 pm. Get notification at 12:30 (just minutes after recieving an amazon delivered package and an hour after doordash) that my delivery is delayed until Monday with no reason. Call customer service and deal with the terrible system yo finf the driver claimed "severe weather conditions". There are no severe weather conditions outside, not even rain; and as stated before; amazon and doordash are delivering. Finally get to a representative after several attempts by the automated service to make me abandon the call and find the driver is off on Saturdays which is why no delivery can be made the next day instead. I explain there is no sever weather other deliveries are being made, and there are still more than 8 hours left of the delivery window, quite a lot to be canceling for the whole day but am only allowed to make a formal complaint about the driver. I am a disabled adult who works nights. This is a high value device to assist me being delivered and I feel the professionalism and integrity of UPS was very questionable today. They also lost a package of mine claiming it delivered when it was not; a few weeks ago. Managment seems to be very poor with mainting qualities with its deliverers.

I will never use this company again. Fed Ex absolutely more professional and reliable in terms of their customer service. I have had a terrible experience recently with a UPS involving hours on the phone, being switched from one person to another, getting different answers for a simple reschedule of a pick up that they failed to do. I still have to waste more time on the phone with the billing department to process a refund for their failed pick up. I don't see how a company like this can stay competitive. I will try now to find a UPS store near me willing to deliver my package, as I was told they don't deliver on weekends? More wrong information I received from the third customer service agent I spoke with? Who knows? Terrible ordeal for a time sensitive package for a client with limited mobility.

I was a victim of fraud, I send the package to the ups store in Robbie st. Halifax, the next day I realize to cancel the delivery to the receiver, I call the ups Canada to stop the delivery I was told to go to the original where I send the package, so next day I went to that store to tell I was a victim of fraud, they immediately wrote on their system to stop the delivery and return to the sender, thanks God for that immediate action the package that I want to be back is safe and in a good hand! Thank you ups team for the great Job! God Bless more and forever to the compony

Irene

I have ordered some items online and the carrier it was UPS unfortunately. I've been waiting for my items to arrive like three days in a row because on their app where keep rescheduling the delivery day, in the end I had call the centre in Tamorth and cancel the delivery and arrange for me to collect the items "what a waist of money on their service", and its not the first time that this happened. Never trust the estimated time and delivery date on their app. Don't even bother taking time off work. In fact as soon as you get a confirmation that UPS are the courier delivering your order, request a refund and end it there.