UPSReviews 2,219

UPS delivery experience is very bad! Hope there is an option when ordering online on who is the courier. What's the pint of letting sender write additional delivery instructions such as shipping to a business address and specifically indicating deliver Mon-Fri plus clinic hours? Then they are delivering it at night. Sender just getting remarks this is second or last attempt. THEY DO NOT READ INSTRUCTIONS! Upon first attempt- it does not take a genius person to deliver it again during office/clinic hours. They should already noticed that the recipient's address is a business location! What a shame! NO COMMON SENSE AT ALL!

I tracked my package (a document that I needed to submit today) and it stated that it will be delivered today at 9 pm. I've been waiting in the cold since 8:40pm but around 10:10pm i checked the tracking, to my utmost surprise it changed to "the delivery date will be provided as soon as possible" with no specific time stated. They are TERRIBLY and their customer service is the WORST! The time now is 10:28 and I don't know if I should keep waiting

So I'm waiting for a package I ordered which never arrived, called in tracking # only to be told it was delivered to my door and signed for. Called UPS customer service, told them I never received the order and NEVER signed for it either, I was speaking to an extremely rude argumentative combative Asian whom I could barely understand, I asked her to verify the address it was delivered to, she let out a exaggerated sigh then said HOLD ON! Put me on hold for 10 mins then returned to say, "your package was delivered to your door then slammed the phone in my ear, WELL $#*! UPS AND THE 3RD WORLD call center, I drove up to the local UPS store talked to them, they openly admitted that the call center SUCKS and they CONSTANTLY give out false information, I then spoke to a manager who tracked down who exactly delivered my package to my doorstep, well it was delivered to the wrong house on the wrong block and it wasn't signed for. $#*! UPS AND THE SORRY $#*! LOSERS THEY HAVE WORKING FOR THEM. NEVER EVER USE THEM FOR ANYTHING

This is most horrible international shipment service, do not use them. They will write on their website that they try to deliver but nothing happened. You will try to call their call center and no use. There updating of the system is useless. One of the most $#*!y service ever used. I want to give them 0 center

The worst services I've ever experienced they delayed the shipment that was to reach to my relatives for Diwali. They unnecessarily charged €100 out of no where as VAT and on the App its showing as COD where related shipments were received by their neighbors without any additional charges. My relatives have being extorted by the delivery guy saying that if you'll not pay in 2 mins I'll take back the shipment. This is unethical and unacceptable.

I would recommend no one to use this service because of the kind of experience I have had with them, I want no one to suffer. The customer service is so disappointing. Even they don't check their mail, which is quite obvious by the fact that there is an auto-reject of the mails because apparently, their mail box is full. Such a pathetic service.

Absolutely terrible delivery drivers not trained, trained only for speed which is not to the benefit of the customer.
Packages left wherever at the expense of the business and hassle of the recipient.
Two boxes of hellofresh lost because our lots aren't numbered sequentially and they're too lazy and too hurried to read the GIANT map at the community mailboxes. Just leave it wherever I suppose, or keep it. Even worse you CAN'T get a human on the phone at ups and even if your lucky enough to, they won't do anything anyway. Terrible company.

Was delivered to the wrong address. Not the first time this has happen. My neighbor is away and has been for months. I walked around the two houses that has had my packages before, and I finally found my order. How can this happen when our address and neighbors house numbers are large and in view?

It is unfortunate that UPS has become a failed service. Their Customer Service reps fail to give you truthful information about your deliveries and instead the policies have changed and they no longer deliver to P. O. box#. Worst Service Ever.

Shipped my bike home from Portland to Milwaukee, it took a week and it got as far as Hodgkins Illinois then they screwed and sent it to LA! How the he'll did that happen?! It took another week to get back to Hodgkins Illinois, then after 3 weeks it was deemed lost! How can you lose a carton that is 72in long x 34in tall and 14in wide and weighs 67pounds? I insured it for damage not for loss! Even though I paid for $5k of insurance they want me to prove what it was and the value... what? Who cares what it's worth?! I paid for the insurance! After countless phone calls to customer service, which by the way is worthless, I got nothing but a run around. Absolutely the worst customer service I've ever had! All I want is my bike, the lest they could do after loosing it is replace it. Horrible, horrible, horrible experience! I would also give them zero stars if it was an option.

Was given 3 slots for delivery.No one ever showed up. Their customer service is waste of time since they cant provide any information

I mailed an envelope with gift cards for my grandkids. Driver delivered an empty envelope that was cut on the side items taken. How can any driver deliver an envelope opened it was cut with a box cutter and leave it in the mailbox. If he or she didn't do it why would you even accept to deliver a package that was clearly tampered with. I am sure the person doing this has done it before.

Remember those days when you had to wait all day long for your parcel to arrive?
Exactly what happens in UPS UK!
They give you a 12hr time slot for a Signed for delivery!
Meana that you have to wait all day long or risk losing your parcel!
A rookie small time local delivery service would give me a better service with a smaller time slot!
Order by UPS and stay stuck at home!

This has not been the first incident. The first time I caught them was on 9-11-2020 when they stole a lot. I have many cameras that record everything and even if the driver drives down my street. This latest incident involved two separate items. The kid new he had something expensive and just ran up to my door and placed a sticky note stating he rang the video door bell and no one answered it. So I checked my cameras and caught him racing off. I followed him around the block were he had parked his van, left it unattended and was inside he stated "that was my friends house and I was on my lunch break." Bs, you never supposed to leave those trucks unattended. And wouldn't you know, my package with some precious metals was seating right behind his seat. The day before he got away with "NOT DELIVERING" another expensive package… I went through all this last year with another company and the Chula Vista police department and the Local UPS fraud and crimes people… They absolutely did nothing and I lost my $#*! off.

Terrible service. Driver lied that he attempted delivery. I have waited in all day. Tomorrow is my daughter's birthday and now she has no present to wake up to. Customer service called and told me to collect it at 6 o'clock as the driver had finished work but delivery is till 7. They will ruin my daughters 16th birthday. Delivery was at first 830-1215. Then changed to up till 7. I could not attend my dentist appointment as had to wait for the delivery. They are not lettin me complain. I will never use this service again. Disgusting