UPSReviews 2,219

Purchased 2 storm doors in March 2019. Doors never opened right, sticking and large gap in door. Door was not installed properly, no screws in door jam to hold the door. Therefore all the problems. Home depot sent 2 different installers out, but the problems did not get fixed. Called again in march, and was assured that they had new installers, and they would be calling to set an appointment. I would think that since their competition is Lowe's and Menards, they would be concerned about losing business. Never buy from home depot again.

My package was never delivered and was marked as delivered by the company.
It was worth $3000 and was a very precious gift from my family in Vancouver.
When I saw the cameras installed at home the ups driver never came to the door and just left without delivering the package.
Company just opened a investigation but as I saw from other reviews they never find the package nor do they reimburse the amount of package.
Not at all trustworthy company

I had the best experience with ups today! I moved into a brand new subdivision and have not been getting my packages. I contacted my local distribution center and spoke with the most kind caring person Mona! Not only did she take the time to track all of my packages (8 to be exact) she was able to speak with the managers driver for my area and I was able to give him the directions and location to where the new subdivision was located. Mona even took it one step further and located two of my packages. I was able to meet the driver Erica who was an angel and gave me two of my missing packages! Great job by ups Mona at the little cayman drive Distribution center. And Erica who delivers in the Denham Springs Louisiana area.

My package was stolen not from my residence but from the ups hub in commerce city Colorado. Situations started when there was confusion over the address. Talk to a representative who lied about sending the driver back to drop off my package because I was at work when they came by needless to say he or she didn't come back when I called the next day my package was rerouted to Texas I live in Colorado upon calling again to inquire about why my package was in texas I was given attitude as though I was the f--k up. If you experience a situation where your shipment is sitting in limbo being rerouted all over the place to addresses you didn't give them your package was stolen. If you call customer service and no one can put their hands or eyes on your package it was stolen. Don't use ups if you can help it THEY STEAL the drivers, hub operators or both.

UPS has got to be without a doubt the ABSOLUTELY WORST delivery service provider in the industry. I can honestly tell you that even though I rarely have any dealings with them that 9 times out of 10 it turns into a complete nightmare to say the least! I absolutely refuse to even consider them whenever I need to ship something but once in a while the people I buy from use them and it's gotten so bad I have to ask who they use to ship their items but even once in a while I forget to ask and when I do forget to ask and find out they used UPS I cringe because I always know it's going to be a nightmare

Every year the drivers get too lazy to deliver my items to my house, and they leave it at the post office making me have to drive and pick it up.
NOTE TO UPS MANAGEMENT:
IF I WANTED TO HAVE TO DRIVE SOMEWHERE TO PICK UP MY PACKAGE, I WOULD JUST DRIVE TO THE STORE AND BUY IT, AND NOT ORDER ONLINE.
The purpose of ordering online and getting your items delivered to your doorstep, is very convenient for 95% of the American people, but every year UPS fails horribly at performing their job.

I ordered something from Amazon, no issues there. UPS on the other hand...nothing but issues. They tried to deliver on Thursday at 11am. But guess what, I work, so obviously I wasn't home to sign for it. Instead of trying at a later time, they opted to try again on Friday. At 11 am. So again, I wasn't home. Then, after getting somewhat irate at their incompetence I was finally able to arrange to have it dropped off at a pick up point. Which it was, at 10am on Monday (4 days after the initial delery attempt.) Which their notification things confirmed. Only it wasn't. Because someone of their end had decided that it needed to be returned to UPS. So at 3pm they called the drop off point and picked it up. At 5:30 pm, I spoke to one of their "escalation team" people. She had no idea why it was picked up. Her system showed it as still being at the pick up point. I had to tell her it wasn't. She called them and confirmed that, but with no explanation as to why it was picked up. So today, 6 DAYS after the initial delivery attempt, with no contact from UPS, I still don't have my package. In theory, I should have it today, and a "Sorry for the inconvenience" comment from them. My only question is, What if this had been medication, that I needed to live? Would it still be an inconvenience? At "too bad so sad?" And ALL of this because they refuse to deliver to residential addresses after 6pm. Refuse to deliver on weekends. And have unbelievably incompetent CSRs.

I wish you could give negative stars. The delivery driver gave my package to a random man in a random building that wasn't even close to my name or my address. Then when I demanded they go retrieve my items they said it could take 8 business days for them to hear back from their driver and they might be able to get me my package! Absolutely deplorable! How they are still in business is mind blowing! They have no care for anyone's things and every interaction with anyone working at UPS is horrendous!

There appears to be a shady scam going on between UPS drivers and Mr Siddiquie's UPS pick-up (access) depot in the Pelsterstraat 17 in Groningen. Every single time I stay home for a delivery, UPS sends me an email telling me I wasn't at home when they tried to deliver. Complete nonsense! I stayed home especially to receive the package! I can, of course, ask Mr Siddiquie to deliver my package, but he charges extra for deliveries to my home, of course! The depot is a dump little back-street shop in the centre of Groningen which is virtually impossible to reach by car. I wonder if UPS management is aware of this set-up. Scandalous!

I paid $234.94 to send a package to Sierra Leone. Upon tracking the package I was shocked to learn that the package will be returned to me I went to the UPS Store to check why it was returned and they said that the shipper requested the package to be returned. This is absolute lie. I never requested anything. UPS in my opinion is very unreliable.

I've had UPS couriers pass by my apartment unit and wrongfully deliver my packages to the neighbor down the hall. I just experienced UPS delivering my package in the public mail room area in my building but they have access to the elevator and could easily take packages to people's doors. Instead my package was delivered and I wasn't notified of the delivery. So someone opened my package thankfully my items weren't stolen. This is unacceptable and I wish their couriers were more considerate and responsible. If this were someone's house, they would deliver to the door (I would hope). People pay money for their stuff so it would be appreciated to take better care of our packages.

Waiting on a heavy package to be delivered, checked tracking and said out for delivery yesterday, no one showed up.Checked tracking today and said I wasn't home when they attempted delivery so package was sent to a UPS access point.I was home all day and no attempt was made to deliver package.I'm a senior and have no idea how I'm going to pick up and carry a very heavy package.When I called UPS access point at Pharmachoice I was told this happens to much,as they get the same story from people who have to come to store to pick up their packages.

When I lived in Columbus Ohio, I received UPS packages on time, all the time, whether I was home to sign or not. Now I live in rural Gettysburg, Ohio, and suddenly they're demanding that I be home to sign for the package or they refuse to leave it. Now, I'm 58 and live in an upstairs apartment, so unless UPS is PAYING ME to spend hours outside the front door downstairs waiting for them, that's IF I'm not at work or somewhere else, I don't see how they can get away with holding my package hostage. But here we are.

If I could give a zero, I would! UPS is the worst, the absolute worst. If I could choose not to use them, I would in a heartbeat! But I can't choose what shipping services sellers use. I have had so many expensive parcels "lost" conveniently! Never the inexpensive items only things that could fetch a price. Their customer service is nonexistent and they genuinely don't care. They lost an expensive camera and when I asked where it was, they said they handed it off but couldn't provide confirmation that it was successfully handed off, and when I ask why not, I was told that it wasn't their responsibility anymore and to deal with it!

I had sent a package on October 29th, 2022 with Christmas gifts for my grandkids and my daughter, I paid for the extra insurance, not only did UPS lose my package, now they are being jerks and making me provide proof of purchase of what was in the package. I was able to locate most of the receipts but the fact that they make it incredible hard to get YOUR money back is an added disappointment, I will never ship through them ever again. Also, their customer service is extremely rude, they don't help you, they show no empathy in working you resolve the problem, the claims department is a joke, they are rude and nasty, no more will I deal with them, I am done supporting a company that no longer has pride in their job or have morals not to steal, complete waste of time and money.

A product I ordered was not delivered because the apartment number was left off the address. I called UPS "customer service" and was told by an automated system that I needed to provide a tracking number. I gave it and was told that they didn't have any information about my package. I tried to speak to a live person and the system just kept asking me for my tracking number again. It then said I could file a claim on their website to report the problem. I filed a claim and received no notification that it was received or that anything was being done about it. I went to the post office and was told that my package was being returned to the manufacturer. I called the manufacturer and this was confirmed.

In short, I received more information from the manufacturer and the post office about the package that UPS itself was in charge of shipping. It is the worst shipping service ever.

Send your delivery by post - this is quicker than UPS. I recommend you do not waste your time with UPS