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Unsold.com

2.9
unsold.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Unsold.com Reviews Summary

The company has garnered a generally positive reputation for offering excellent value and competitive pricing on travel accommodations, often leading to high customer satisfaction. Many reviews highlight the effectiveness and responsiveness of customer service, especially in resolving misunderstandings and issues related to bookings. However, concerns have been raised regarding communication challenges, particularly during service delays and the absence of direct support channels. Additionally, some customers expressed frustration over unclear booking conditions and unexpected limitations. Overall, while the company is praised for its affordability and quality service, improvements in communication and support could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
45
returns
18
quality
53

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Noralyn R.
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We want to try booking our vacation through Unsold.

Date of experience: July 1, 2021
Pennsylvania
1 review
0 helpful votes
Follow Misty X.
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I just purchased the New York vacation. It was easy. We'll see how it goes.

Date of experience: July 1, 2021
Canada
1 review
0 helpful votes
Follow Shu D.
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Not that many choices I can make, too many block dates!

Date of experience: June 30, 2021
Florida
1 review
1 helpful vote
Follow LaSaundra B.
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I love a good deal and I love to travel. Its also nice to have different payment options. This will allow for me to travel and book additional trips with my family

Date of experience: June 30, 2021
Switzerland
1 review
1 helpful vote
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1) If I buy a voucher that is supposed to be redeemable within 24 months I expect it to be redeemable for any date within the next 24 months - if it hasn't been clearly stated differently. It only shows AFTER purchase that many dates are not available at all.

2) After contacting the support (only available through support site, no phone, no live chat) I'd like to get a response that goes beyond an automatic confirmation of receipt. In my case, this doesn't seem to / didn't happen either.

My conclusion, unfortunately: Not a trustworthy business -- I advise against it.

Date of experience: June 30, 2021
Norway
1 review
0 helpful votes
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Curiosity
The deal is too good to not to jump into it. Besides Paris is my weakness. It is a city too irresistible to meMerci

Date of experience: June 30, 2021
California
1 review
1 helpful vote
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Great Price
June 30, 2021

Great Price. Can I give it to someone else to use?

Date of experience: June 30, 2021
Mozambique
1 review
0 helpful votes
Follow Nissim Q.
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Excellent prices, wishing the same surprise when I book my dates

Date of experience: June 29, 2021
New Jersey
2 reviews
0 helpful votes
Follow Maureen L.
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I found it interesting on the rate for a 4 star hotel and 2 years to use.

Date of experience: June 29, 2021
TC
1 review
0 helpful votes
Follow Mary V.
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Will be traveling to Orlando in September so it was a great deal.

Date of experience: June 29, 2021
Canada
1 review
0 helpful votes
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No confirmation e-mail received, even with e-mail to request.

Date of experience: June 29, 2021
Canada
1 review
0 helpful votes
Follow Danielle W.
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This was a Facebook sponsored ad, and I am so looking forward to this. It has been one hell of a year, I've only processed my card but so far everything is running smooth.

Date of experience: June 29, 2021
Canada
1 review
0 helpful votes
Follow Donna P.
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Like the prices and will start travelling again. Destination I have wanted to go to.

Date of experience: June 29, 2021
Pennsylvania
1 review
1 helpful vote
Follow Eric A.
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Because I have no idea what kind of a deal this is... or what the hotel looks like

Date of experience: June 29, 2021
Canada
1 review
1 helpful vote
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Found via a friend
June 29, 2021

Found via a friend. Like the location choices in Canada & looking fwd to those for the UK & Ireland!

Date of experience: June 28, 2021
Texas
1 review
1 helpful vote
Follow Donna L.
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This is my 1st time using this app. N hopefully I can tell my friends about how excellent it is in saving.

Date of experience: June 28, 2021
Norway
1 review
0 helpful votes
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Good price
June 28, 2021

Good price - longing for a wonderful trip to the Maldives

Date of experience: June 28, 2021
NL
1 review
0 helpful votes
Follow Luu-Ly S.
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Cheap, easy, fast, deal looks promising, good reviews

Date of experience: June 28, 2021
Serbia
1 review
0 helpful votes
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(i wrote the same thing on trust pilot too) I have made a payment for a booking that was never made. I tried to book a hotel yet it was impossible due to the fact that the country I live in was not listed in the booking details and I could not book my stay. I contacted the company for help and a refund via their support page and via the phone number and got no help, they just asked for my info and said they will contact me asap. After they sent me an email and asked if I wanted a refund, I said yes and for more than 6 hours now I did get any reply on the matter. Although they claim they work 24-7, they don't answer any calls and are unavailable. They have a good review on a couple of websites, but my experience is not good at all.

Edit after the reply: I sent the info they asked for and now I am waiting to see what's next.
Edit 2: They called me and issued a full refund to be done in 3 to 5 business days.
Edit 3: The girl assisting was really lovely, I got a refund in less than 48h and apologies for not being able to do my booking due to the issue of Serbia not listening in countries that could be booked from. Overall in the end it was a much better experience than I expected, my money is back in my account. I feel much safer booking with them in the future now.

Date of experience: June 28, 2021
Florida
1 review
0 helpful votes
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The unsold have good reviews and I have 24 months to go. It's good price

Date of experience: June 28, 2021