U-HaulReviews 529

I was lied to at the Rio Rancho, NM U-Haul. I am relocating and asked if my vehicle could tow a small trailer. They told me yes (2021 Toyota Corolla). I also specifically asked them how many pounds of personal items can I put in the Trailer - JUST personal items. I was told 900 pounds. I asked the same question numerous times to be sure I could put 900 pounds in the trailer. Well they flat out lied to me. After I paid $526.20 to put a hitch on my vehicle I found out I can only put 400 pounds in the trailer. This isn't enough and now days before I'm supposed to leave and out over $500 I have to find alternative methods to move. I would NOT use this facility every again. They are liars and just want your money

Do NOT USE uhaul to transport or belongings from one state to the next. They're delivery service is absolutely horrible. Made me wait for two weeks before I got my personal belongings. Refused to give me the transporter information. Held my personal belongings hostage and used the holidays as a excuse.

Bunch of crooks, the headoffice thru their freaken app to their subcontactors (local businesses to provide trucks). They got nothing! 3 locations in nyc failed to provide trucks and uhail headoffice dosnt gove a sh.t. Their promise to refund you is yotally bull$#*! as well.

Dangerous car trailers not fit for purpose!Dangerous Trailers Don't Hire! Picked up car trailer and brakes hardly work and this is apparently normal according to them. I was going to take back but picked up right on closing time. After driving about 20 minutes then brakes locked on and wouldn't release and I got stranded for hours! No refund either! Even the guys working there said they are dangerous and wouldn't hire themselves even though they get for free. It's only a matter of time before someone gets hurt or killed from these trailers. They shouldn't be allowed on the road

I have my own business. Have running many U-Hauls over the years when my truck's been broken down. I tried to rent one recently. Me and the U-Haul dealer go to the whole process of reading it. At the very end it shows a red flag that need to call this number. Place as it doesn't say why or anything. Just give me a call. Try some simple. I call the number I'm on hold. I look at all my U-Haul rentals and the receipts. I know it's last rental I had in May. The receipt said 100 miles this much for the truck. This much for the insurance total was $175 or so, but looks like I was only charged like $154. Sound thinking okay. The undercharged me for some reason no big deal. After waiting on the phone for 40 minutes this lady gets in the line that tell her what's going on. She goes well. You have a out standing balance from back in May. I said okay. That's what I thought was. Cheers. You won't pay that now I said sure. That's going to be $230. I said for what?
Cheers for your outstanding balance. That's what you owe is. I said that's not what my records say. Did she get real rude with me?
So I can send you a copy of the records as I can send you a cup of my records. So she gets rude. I said fine email it to me. I said that's completely different than the receipt I have on your website. Has extra 100 miles on there. Yeah well that's what you owe. I said I don't believe that's correct. Yes, that's what you owe. That was always back in May. I said if I owed you money late that you should of called me or something.You all never call me. Email me anything. That far back I don't recall but I have receipt here on y'all's website. I says this mean miles two days blah blah blah. So the other receipt you have is 200 miles. I don't understand that. Well that's why you need to pay us she said. I am not going to pay it when I have receipt that says something different and it's been over 6 months and y'all didn't just try to call me nothing. This makes no sense to me. I'm not going to pay it. Then she said so you want dispute this? Yes I'm glad dispute it because I have a receipt saying how many miles it was. How many days it was everything that was paid. It looks like to me owe you $27 or something. Then she hung up on me.

Rented a cargo van, worker said just put key in drop box when I returned after hours.next day was charged 20 more dollars for not digitally signing van in. Called manager and she said some places do this and some dont...wow! Make that make sense. All they said was it was in the contract, like someone's gonna read the whole dam thing, why not just tell people this when they rent the van or truck? Uhaul, yall wrong for this, especially to loyal customers. Word of mouth can be your worst enemy!

The people at the Manchester, CT UHaul store on Oakland Ave. Were great, as was the person at the location in Winsted, CT. BUT, what was not made clear at the time of reservation was that although my rentals were guaranteed (a 10' truck and an auto trailer,) the locations of pickup were NOT. The Manchester store was nearby my home and easy to get to. The Winsted location was 40 miles away and I didn't know until the night before that I'd have to go there to get the trailer! It was a big use of time and gas that I didn't anticipate. They increased the mileage allowance on the truck by 60 miles "due to your inconvenience," but I had to call to have them increase that to 80 miles (after a long time on hold) which was the actual additional mileage. Truck itself was fine-clean and ran well-but the tie-downs on the trailer came loose partway through the drive and had to be tightened before continuing. Easy return at Pocono Lake, PA location. Hope I never have to rent from them again. Lost almost 2 hours and extra money for gas because I wasn't told that I'd have to drive to Winsted to get the trailer (can you say boondoocks?) until it was too late to make other plans. "Sorry, we don't have runners to bring equipment to your preferred location" is a very poor excuse given by the scheduler. Renters should be told up front about possibility of having to go somewhere very out of the way to get their rentals.

Rent your truck from anywhere but uhaul.
Dishonest company. Sent us an hour away to get the truck but was last minute on long distance move so we were screwed and had no choice. Promised a bunch of discounts to coerce us onto continuing with uhaul but we never got the discounts. Put 200 bucks in truck and gas gauge never moved. The do of location was awesome but the big company of uhaul is absolute crap. I booked way in advance for the moving truck and yet mysteriously they were just waiting to see if maybe one might just pop-up in my location prior to the need they male no effort to move trucks where they are actually needed. What a scam. Move everything in a wheelbarrow rather than deal with uhaul. Chasing promised discounts we shall see if I ever get them. But why should I be still chasing the bill of my moving truck weeks after my move? Just bull

Rented a car trailer for 10 days with insurance. Truck broke down 3 days into the trip. Asked Uhaul to credit me for 7 days not used after I dropped off the trailer. They refused and stole $700 from my card. Cooperate representative name is Ashley out of Eugene, Oregon. Five four 1-seven four 4- four four 8 zero is the contact number. Total obnoxious, arrogant woman.

Booked an appointment online for a hitch install at 8 am. I was on tight schedule so I had to drive 1.5h to the nearest available location.

I arrive there and they are not aware of the appointement, and did not order the necessary parts for the install.

They managed to find the necessary parts online by chance. It has been 5 hours and my car is still waiting in the parking lot.

This is ridiculous and will take by buisness elsewhere.

It is very frustrating to walk into a Uhaul establishment and encounter an employee who struggles with the computer. I know this person is not new as we have been dealing with her off and on for the last 7 months. She is always rude and it takes forever to get the transaction completed. It is unfortunate that it is the only dealer within 25 miles. The first thing she always says is OOPS my computer isn't warmed up. She then somehow deletes our information and has to start over. There is nowhere to sit and wait. In addition, being the only one in the building associated with Uhaul she was unable to assist hooking up the trailer. This is the worst customer service we have ever encountered.

Charlotte at the UHAUL location 7905 S 1530 W in West Jordan was so helpful! Wonderful service! Highly recommended.

This is my second rental of a Uhaul within a few weeks. The first one was great and I thought the second one would go the same but... I stopped and put $20 of gas in truck and then was trying to bring it back. They had the garage door closed that you supposed to drive through, so I drove to the other side. Their representative said why did I drive over there I'm like the other side is locked. She then says that she will open the door, so I drive to over, waiting on her to open the other door, I then drive in. She comes out and walked, inspect and checked the truck. She says all is good, you will receive a $17 refund, your receipt will be emailed to you. Now two days later I get an email stating that I owe them $116 for not putting gas in the truck and for mileage and that it was passed E. When I got the truck it was on full, I drove 22 miles in total. No way could that truck be past E for that trip even if they say I didn't put gas in it. I can drive to Indiana and that is 30+ miles and I can drive there and back on a 4th tank of gas. This is a total scam. I ask them to investigate it and actually to escalate it but they said they can't until the manager looks at it and give them 72 hours. This is just ridiculous, trying to make me pay for something that is such a scam.

I lived in Huntsville AL. I rented Ubox (POD) on Jul 26 2023 from Uhaul and hired Southern City Movers thru MovingHelp associated with Uhaul. The Ubox was delivered to Uhaul POD warehouse location in Huntsville AL 3713 Governors Dr SW, Huntsville, AL *******. A POD agent locked the Ubox and gave to key to a mover. The Ubox was moved to Uhaul in Reno NV located in ******* S Virginia St, Reno, NV *******. I never heard from a mover or from Uhaul about the key. Now I cannot access my Ubox without a key. I left messages so many time to a mover and call Uhaul support to resolve this issue. No return call from a mover or Uhaul support team will not try to help. The general manager at Uhaul Reno cannot cut the lock unless I am physically present at that location for a security issue. I have lived in Clinton IA since Sep 01. Uhaul POD agent gave a key to a mover without my authorization or gave me any notification about a key. It is the same as gave my house key to a stranger. I have to cancel the contract with moving company named 'Move Safe Relocation' that I hired and have to give up my deposit $708 and rehire Uhaul to deliver Ubox to Clinton. I have to clean up messes that Uhaul serious mistake. I am even not sure that my stuffs are still in Ubox. They don't allow to cut the lock because of security reason. Is it secure to give a house key to a stranger?

Online services don't work most of the time, some don't work from your smartphone (including the off hours return which usually done... on your smartphone)
Phone calls are put on hold, forever, without any music to let you know that you are still on hold.
The only way to rent is to wait on location for the only desk employee to help you.

If 0 was an option, I would have gone with that. Rented a truck for 39.99 plus mileage. Came out to $55 and change. They ended up charging me $330 for returning it at wrong location when I was specifically told I could return at any location. Then charged me an extra day because it wasn't logged until next morning. Then got charged again for $371. Total of over $700 for a $50 rental. Called customer service, waited on hold forever. Spoke with 4 different people, transferred a million times. Nobody can help! Teceiots was supposed to be emailed to me,.but never received it. Will never use or recommend them ever again!

My order magically was changed and then cancelled. No one can figure it out and their way of accommodating is to have you drive further. I've been told I was wrong, I was told that they were trying to help. First there wasn't a truck available and then there is an available truck. Very quick to hang up on me. As a customer being screwed over, I'm allowed to be upset but according to the guy/ manager, he was being helpful. I'd suggest going to a different company. I've spent thousands of dollars with Uhaul over the last 5 years and I'm appalled by how we've been treated. I will be finding legal help because if anyone can access and change my reservation then they have access of my debit card and that's scary. Pathetic to treat customers that way. Shame on Uhaul.