U-HaulReviews 529

They are setting there own rules and policy for customer. When clearly they are not U-hauls. They are scamming on the customers stealing money from customer make up lies if u don't comply with there rules of renting the truck in 8hrs. Increments they overcharge you for going over the 8hrs. To rerent the truck to you if you report them they make up lies in order charge u again an worst is Theophilius O'neal general manager has the employees doing this and not all agree with but in order to keep there jobs they must comply. Very unsatified customer

Clay is a super manager/owner and he is always so helpful. When we lost our house he helped us with a truck to move our belongings. This time we needed to rent a tow buggy for an automobile, again he was helpful and very informative. He has a beautiful co-worker by the name of Lucy Lou. She greets you and loves you the whole time you are there, she makes the experience so special. Lucy Lou is a beautiful female great dane and she is so gentle and so well behaved. My husband and I would not have missed her or the experience with our local uhaul for anything. Clay is a super person... Thank you for our experience.

I tried placing my order for moving labor for 2 days on Uhauls site. I kept calling MovingHelp directly [Uhaul wouldn't help me at all] and was on hold for at least 20 minutes before giving up. I then went to the MovingHelp website directly and was able to finally book it through their site. HOWEVER. Once I actually booked it, their site changed my address automatically because it is a new-build neighborhood and their system didn't recognize it. I tried to change it on the site and it wouldn't let me. I went ahead and booked the reservation with the incorrect address thinking they could change it on the back end. I use the Live Chat, to avoid being on hold for another 20+ minutes, and they told me they couldn't change the address and to call their phone number or the mover directly. My credit card now has 4 charges showing from them because they kept trying to process the order I submitted that their system wasn't able to process. Seriously. Use their site to find the help you need and read the reviews. Then just call the mover directly. Such a WASTE OF MY TIME.

I've held a reserved /confirmed rental for a pickup truck rental at this location, near my home, three times in less than three years.
Each time I've arrived exactly on time, but no truck was available, although... some larger truck was.
Each time, I was also told they might be able to find a pickup truck at a different U-haul location.

Its obvious that the U-haul method (in Nashville at least) is to get you to come to a location and just work something (whatever) out.

So, third time is the charm.
I'll never return to any U-Haul. There are other options.
My time is valuable to me, even if it means nothing to them.

I rented a tow dolly for are car. After arriving at the pick up site for the truck and tow dolly I went in and paid for both. The guy came out to help but the car on the dolly. My boyfriend said it wasn't going to work cause the car was to low to the ground but the guy insisted it would he tried 3 times and finally after the last night he got the bumper stuck and had my boyfriend back it off which damaged the whole passenger bumper. I then said I didn't want the dolly. After we got to are new place I called the main office the lady told me they will write up a report and someone would get back to us in 48 hrs. A week later I called and this lady said they are not responsible for the damage and my boyfriend was at fault for the damage to the vehicle. Now we have to come up with a thousand dollars to fix the damage. Not happy with them at all. I even took at extra insurance for the car

Once again Uhaul proves what a $#*!ty company they are. I made a booking thee weeks ago, checked on it several times. Recieved confirmation and a text Today. Spent an hour standing at the desk and WHAT you don't have my trailer! You want me to drive 2 HOURS TO ANOTHER TOWN. I live in Edmonton an now I have to drive to Wetaskewin. You are messing with people's lives for gods sake. You think this is acceptable business practice. Oh they kindly offered us the 50.00 guarantee WTF. It will cost a lot more than that for the gas and time lost. You SUCK. And it costs them nothing... they chargeback the 50.00 to the last guy who rented.

Woo hoo! Hahaha. Screw you uhaul. We found a last minute trailer and it will cost under 200.00. Take your 600.00 loss and shove it!
http://www.flaman.com/rentals/categories.php?categoryID=1

Our experience was a nightmare... I read the reviews prior to renting the truck but I figured if I got names and a confirmation number I would be covered. NOT! Ordered truck near my home to be picked up at 8 am just for my husband to get to the location and find out there was no truck for us and attendant at the gas station was uncooperative... When we called ahaul they tried to tell us our reservation was for 2 pm mind u I had spoken with someone three times about this reservation even to inquire about a larger truck after my initial order. After traveling to several locations and uhaul checking around I had no choice but to wait until 2 with my help waiting and being unconvinced just for the person who was suppose to return that truck to keep it for an additional day... This was a total inconvenience and turned out to Beverly costly. They gave us another truck at 2 and a discount but it doesn't compare to what we went thru and neither did the fifty dollar check the sent for our inconvenience and additional funds we put out from this situation. They need to do more when the cause such an inconvenience. That only covered anything not even what we put out for the truck

Things that went wrong: Gave us the wrong directions from the Uhaul website
Sent us to 2 different locations to pick up a truck & a trailer
The locations were over 30 mins from our house when there were literally 20 locations closer
The trailer light system did not work we sat in the parking lot for hours waiting for roadside assistance to fix it the day before we were loading our truck & moving
We left the house at 2pm to pick up this equipment & did not get back till 7pm with the lights still not working as we would have had to wait 3 more hours so we risked a ticket at the behest of uhaul
The truck size we were advised to get was too small and so we did not move out of state with all our belongings
The day were loaded our truck we had to get roadside assistance to come fix the lights
I called customer service repeatedly to get these things fixed & talked about I got put on hold & the run around
Things that went right: we got offered an upgrade on the truck size (could not take it the truck we too far away so still moved without all our stuff) and we got a discount from the office that rented us the trailer- also a few of the customer service reps were not nasty.

Rented truck in Oakland California. Customer service was good and there was no problem with the truck. However when you see 19.95 advertise on the side of the truck you believe the rental is $19.95. What is not mentioned is that you are charged. 89 a mile, which is acceptable, except you are charged for 50 miles upfront even if you do not drive 50 miles. The $19.95 rental ended up costing $98.00. It is actually cheaper to rent a panel van from Enterprise, you get free mileage.