U-HaulReviews 529

U-Haul typically has no customer parking. No signs to direct customers to the proper parking area. Often you will be interrupted in the transaction to go move your vehicle. Long waits in line. Slow service. Sometimes no one is at the counter. No respect for the customer. "Move your car or go somewhere else!". Inadequate customer service when you call. I do not recommend using this company.

Used U-boxes. They did not deliver on the guaranteed delivery date, nor did they attempt to contact us; although we attempted to provide delivery instructions (website would not link our account and our reservation) attempted to reach them by phone, and finally reached them by chat where we were provided a DIFFERENT number. Called that number and were told it was too late to make it on today's delivery (Friday) but would deliver Monday. Okay. Got a call next day saying they can't deliver for another WEEK after they already said Monday and was told "that's what my supervisor told me to say" and that we could pick up the u-boxes ourselves otherwise. We agreed to the delivery date stating we have no choice, and were advised this changed the guaranteed delivery date so they don't have to pay us the $50 a day for breaking the contract and on top of that will probably add storage fees which were not needed as we have been at the new house 2 WEEKS prior to the guaranteed delivery date. On top of that, this rep had an attitude. You lied to us, did not do your job, broke the contract, are holding our belongings hostage, adding additional charges, and YOU have an attitude? I will NEVER use this company again even if I have to buy my own semi-truck to move.

All I wanted was a trailer part that I had seen in the store before. What I got was a you can't park there, and to park across the street!
So rude was the employee that I thought I should leave immediately!
I just spend my money where it is appreciated and NEVER at a U-Haul.

LIED to me!
Waited until the NIGHT BEFORE my move to say I couldn't have the UHaul. Apparently they won't let them out of region now and I'm moving across country This Weekend! They couldn't tell me this weeks ago when I talked to them? It's some big secret or something because even the local people couldn't figure out why they couldn't rent me the available equipment. Corporate LIED to me saying nothing was available. Took 5 people to finally learn why. Dishonest and horrible customer service people that were rude and unhelpful. I have an interview next week in my new city and I can't get another rental on short notice from anyone else! I have to come back at the end of the month to move my stuff out of storage now! I'm spreading the word like wildfire about this horrible experience. Just tell me in advance I can't take equipment across country and I can make other plans! Absolutely awful experience. As if moving wasn't stressful enough. Especially across country.

Reserved a car Hauler for Vancouver to Victoria, straps were tangled knotted and unusable, had to ask twice and wait for repairs. Only needed a one day rental, their system said it had to be 2 days. I returned trailer within 24 hours, still charged 2 days, no one in customer service could fix or resolve this. Very dissatisfied. Cash grab. Should be based on actual usage.

They canceled my 2 week old reservation for a cross country move less than 24 hours before my pick-up time. They blamed it on the website not knowing available inventory. They also admitted to having several reservations that are months old being canceled as well. Avoid at all costs.

I recently rented a truck from Uhaul. The Illinois Tollway Inadvertently charged both my I pass and u haul for two of the tolls I went through. I was able to get documentation from the tollway that the tolls had already been paid but Uhaul reused to refund me my money they charged to my credit card without authorization. I spent hours trying to get anyone on the phone with Uhaul, never received one return phone call that they promised they blamed it on a personel shortage. There was no personnel shortage for renting the truck! Beware of this company when you need customer service there is none!

I returned the truck 6:05, give minutes after they closed, and the person was still in there and told me to drop the keys in a box. I didn't hear anything about checking in on their website and next day I got charged double. I used the truck for 8 hours and got charged for 2 days.

U-haul is a JOKE. Cancelled on me last minute. The woman I spoke to Aaliyah needs to be fired. Maybe she's never had a real job where she has to deal with the public. She would be better suited for mcdonald's. I will never rent from U-haul ever again.

It's a prerequisite to be really terrible at customer service if you want to work at uhaul in Utah. I recommend doing everything humanly possible to find another company to rent from before settling for this pile of $#*!. The company is obviously owned and operated by $#*!s. God only knows how they're still in business.

Rented from Nehring Uhaul in Newton Ia. On January 27th 2021 for a cross country move. First of all uhaul charges premium prices for their trucks so you would expect the absolute best equipment. NOT SO in this case.

Truck cab was filthy and had not been cleaned or sanitized prior to pickup so we had to do it ourselves. Guess they don't believe covid is real. Got the truck and car trailer FULLY LOADED and noticed as we were pulling out before dawn the next morning that the passenger side seat belt was torn so badly that it was rendered unusable. Too late to trade trucks so we had to make a 1400 mild trip without it.

The stress of possibly being exposed to a virus and my wife not being safe because of this company's negligence in inspecting the truck PRIOR to releasing it to be rented made it the most miserable and dangerous trip I have ever taken. I called Uhaul corporate and they were uninterested in my predicament. The exact response was "well, you got there didn't you? Then took 200.00 off an already over inflated price. Dangerous filthy vehicles, crappy unhelpful service and a total lack of concern for the safety of their customers. DO NOT USE UHAUL. I never will again.

We tried to use the mobile services to pick up a truck because they didn't have any available at the locations with actual people. We drove 30 mins to pick up a truck and the code didn't work. Sat on the phone with a lady. Tried 3 different codes and none of them worked. Left and cancelled the reservation, went to a location with a person and picked up a bigger truck to avoid the issues with the mobile pick up. They sent us to a lot down the road to pick up the truck. The paper listed the gas in the truck as 3/4 full. Started the truck and it was 1/4 full. Called and the man said he would mark it and not to worry about bringing it in. Took a picture to be safe. Sure enough 2 weeks later I'm getting messages that I owe $42 even though I returned it with more gas than it had in it. Unbelievable

I don't leave reviews but I am furious with U-haul Company! This is the 5th time they have done this since 2018 and I draw a line this time!
It has always been the same bad service and it's nothing to do with Covid-19 situation!
I made a one way reservation with the Guaranteed availability or get a $50 refund which I didn't get. On the day of pick up, I went online to check in and noticed that the pick up address changed to Laurel MD. Location!? WHAT kind of Guarantee was that? La Plata, MD and Laurel, MD is ONE HOUR + driving difference. TIME AND MONEY we have to spend for their convenience! U-Haul Company SUCKS in scheduling and customer service!
Maybe they are some good reviews because of the same location pick up and delivery BUT their one way service is a HASSLE to go through!
They just change their pick up location as they pleased at the last minute. They sent you an email late night after hours, which you might not see and called it an excuse that they did inform you of the change which is too late to change our plans for the next day at that time anyway. They don't call you in the early morning a day before to try to let you know or give you alternatives so you can schedule your day accordingly!
Previous time was the same thing, We went a long and went to the location they changed it to and when we arrived at the new location were they sent us off to pick up, they said NO SORRY we don't have the truck and sent us to a different location and they also sent us to a different location from there and after 3 location and FOUR HOURS we got a Truck. Can you believe that! What company does that and stay in business for this long?
If it was one time, two times, you could say it's okay, it happens but ALL the time, IT'S NOT ACCEPTABLE.

I will leave a review every where I can so customers know what kind of company they are dealing with and watch for disappointments.

I made a reservation to pick up a cargo van 9:00 in the morning one town over from where I live. The night before, I get a check in email, and the van pickup was now very far away, and close to noon. That kind of late start was unacceptable, and when I have limited mileage, I refuse to drive that far to pick the van up. I had to cancel the reservation, and that left me high and dry. I initially made my rental with U-Haul, and U-Haul sent me to get a rent a wreck at the last minute. I will never ever even consider using U-Haul in the future.

We were literally f'ed by Uhaul twice in one day... the worst moving experience of our lives and will never rent from Uhaul again.

We made a reservation to rent a truck two days before our rental / move out date. Apparently, there is a notification that they give you while you are creating your reservation saying that they cannot guarantee a truck for you - which is something I have never heard about before and have never had an issue with in the past.

Well... 8 am we show up to get our truck that we had a reservation for and guess what! No truck for us. Lucky for us... we needed to be out that day - great!

As polite as the woman was, she literally did nothing for us other than give us a phone number to call God knows who else to help solve our issue.

So, we call and the woman says that we can have a truck by noon time that day. She said straight out that A TRUCK WILL BE AVAILABLE FOR YOU AT NOON - then took our reservation.

We even call the store to VERIFY THAT WE WILL HAVE A MOVING TRUCK to cover ourselves so we can get small things done in the morning.

Okay great...

Noon time comes around. We show up to the next Uhaul location.

Guess what? No truck! Again!

Obviously getting extremely disappointed and frustrated at this point... And of course - the lovely lady up front literally did NOTHING for us again. I asked her if she could call the people who have not returned the truck yet to see if there is any hope and her response was "Well. You can call them if you want."

Fan Freaking Tastic. Thank you so much Uhaul for the worst moving experience of our life.

End of the story is that we did not rent from them - yes we did get moved that day (No thanks to Uhaul).

I strongly suggest that you DO NOT rent from this company. They will screw you like they did us. If I could give 0 stars I would.

We had a tow hitch installed on a light truck last year sometime. Hitch is solid.

Recently I noticed our trailer lights wrong. Apparently we never checked them before. Rewired the whole trailer, still wrong. Finally traced to an incorrect wiring installation when they did the tow hitch. Somehow they flipped the brown with the yellow wires (running lights with left turn signal). They didn't bother to check their work, which is obvious because the wiring connector on the truck has 3 led's on it where you just activate a given light (turn signals / running lights) and the led turns on / blinks. Clearly labeled. Took me 5 seconds to figure it out which led was which, 30 to run back and forth and find it wired incorrectly. Easy fix. Not everyone is handy though or has the proper tools. Make sure you have them show you a successful installation or check their work.

I rented a moving truck with a guarantee from the U-Haul moving center on Mannheim Pike in Lancaster, PA October 3,2020. When I arrived there was not truck available and no apology. Also they offered no alternative. I was left with a house full of packed goods and no way to move them. They also refused to pay the $50.00 guarantee promised if the equipment was not available. Unreliable, dishonest and a good company to stay away from.

I had a horrible experience renting a truck from Uhaul. I had booked a "guaranteed reservation" months in advance in IL for my one way move to NH and was told less than 24 hours before that there were no trucks available for over a week. I had movers booked the next morning that I had already been charged for, through U-Haul none-the-less and was told the only option was to drive to Indiana to get a truck. When we arrived they didn't have the equipment we had rented but charged me for it, so we had to go back to another location in IL to get the equipment. We were only given $100 off of the invoice to accommodate 2 hours of driving, additional miles and tolls from IL. No one seemed to care or be accommodating of breaking the "Guaranteed Reservations" slogan. Very disappointed in my experience. Will not rent from Uhaul again.