U-HaulReviews 529

They have messed up 2 of my moves so far! Back in 2017, They didn't have the truck I ordered 2 days in a row!

Fast forward to today, I have a U-box problem. I rented 2 U-boxes and they couldn't place them due to equipment failure and forgot the lock I ordered. The worst part, I can't have them delivered to my new location. I need to find a truck and move them myself or buy their "mover" help! I had to bounce around between 4 customer service reps that had no clue what they are doing. They ordered me 2 new U-boxes instead! Whatever you pay them, it is too much! Do yourself a favor, and go anywhere else. You will be glad you did.

I made multiple complaints regarding my 2 UBOXES that were never delivered. I had a GUARANTEED delivery date of 8/19 and since then I've made multiple calls totaling over 10+ hours (on hold and with employees) trying to get my UBOXES. I've been given the run-around with multiple inaccurate delivery dates from customer service and supervisors. I moved to a new state and have been in an empty house for 7 days without any of my essential items... I want my boxes!

I wanted to rent a 6'x12' Utility trailer to pick up an UTV from a different state - Point B. So instead of doing a round trip and renting for 5 days, I wanted to rent at Point B and drive one way and renting it for 2 or 3 days back home to Point A. I called and spoke to a dealer and they couldn't guarantee me that trailer. I told him I had a 7 hour drive and would not take the chance of driving and showing up to Point B and not having a trailer. My next step was to look at a round trip and called my closest UHaul, and Unbelievably they wouldn't let me rent for more than one day due to students returning back to school! My money isn't as worthy as students? My next step was to call the National UHaul and attempt to rent a trailer anywhere between Point A and B and the answer I got was to rent one and we then could try to guarantee me what I needed. They guaranteed me a trailer of 6 hours... I needed one for 4-5 days! She wanted me to reserve one before she would ensure my duration but wouldn't do it until I reserved. I got so frustrated that I told them to forget the whole thing and ended up borrowing one from a friend. I will NEVER try and rent from UHaul again. I will use other rental services before them ever again...

I got sent to three different locations to pick up my full reservation. The first location took 45 min to tell me they didn't have it. The second location only had the truck I reserved. The third had the trailer. They tried to charge me more than I was quoted. They offered no discount. They only asked me to not write a review in their location. I will not do business with Uhaul again. The owner of the second location says this happens 7-8 times a week. This company is a joke.

We confidently booked our U-haul truck a month in advance. 2pm the day before our scheduled pickup we received a text informing us that we could no longer pick up the truck but would have to drive 120 miles round trip to another location! No amount of pleading or number of phone calls produced anyone willing to mitigate this calamity only hours before moving across country. U-haul wouldn't bring it to the promised location, they wouldn't give us any kind of discount, they scoffed and dismissed our predicament; "company policy, company policy!" Their advertised service is just what anyone would want; the reality is nothing like their smoke blowing spiel. Never again will we use such an untrustworthy company.

I don't want another family to experience what ours is going through. We rented a van for 1 month at 1100 with 100 miles a day. The company took out tolls individually at $2/3 a piece instead of using an invoice, thus my bank shut off use of my debit card for a fraud alert. The company did nothing to resolve the issue. Final bill was $1750. The cost of a used beater that would have done the job. That's $750. Of hidden fees and taxes. Understanding taxes and tolls, my family is still out of HUNDREDS OF DOLLARS. U-haul is not a transparent company. Reviews on the internet all point to the fact that U-haul is not an upright and honest company. Stay away.

Worst customer service i have ever experienced on two occasions. Company just does not care about the customer. In fact the moral in this company is so bad that it appears that staff are deliberate donekys.

Under staffed long line ups. They did not send me an invoice. I tried to call the place, they kept putting me on hold, and hung up on me. AFter the second time I tried calling their 1-800 They have a horrid loop, with the same dumb messages. And the wait times are an hour of listening to this loop. After an hour i hung up. I called first thing in the morning. Waited 15 minutes, after pressing all the right numbers to direct my call, the operator said i was in the wrong department. And then hung up on me.

I called back pressed the same sequence, and within 30 seconds was sent a n invoice. Really poor customer service sometimes. Is it worth the aggravation, long lines and long wait times and having to keep calling bakc? NO if you have a choice run from this company.

Ben s

Horrible Company
I rented a U-Haul truck on April 28,2020 from Lake Charles La and paid $641.35 for my truck $51.05 for moving equipment and $325.00 for moving help. When I arrived at U-Haul in Lake Charles Louisiana and started the mobile pickup I was informed of a $100.00 deposit due to me paying with a debit card. On May 1,2020 I returned the U-Haul truck to my designated drop off location, followed the instructions in the mobile app and called the U-Haul customer care line to assure the drop off information was submitted correctly. The lady that I spoke with assured me that everything was good. I asked the agent about my $100 deposit because I only received a refund of $65.00 and she told me that was my refund minus the extra day and insurance on truck. I then asked her about the $5.95 handlers fee from the movers and was told about making a review before I would receive that refunded to my account. Today at 4:47pm my card was charged $89.40! I call customer care center and spoke with an agent that had no clue about my $100 deposit and tells me that the extra 89.40 was for my late return! I asked to speak to her supervisor (Samantha) which also could not explain to me about where my money went and why or how my deposit went missing through the mobile app, why I was over charged at the time of pickup and that's why I received the $65.00 and why I was told on May 1,2020 that the extra day was taken out of my deposit and the $65.00 is what I had left. I was also told the $89.40 was taken because that was my extra day with the truck and she reopened my reservation for her higher up team to look at. I don't know if this is an issue with the mobile app or is it your employees not knowing what they are doing. Why am I missing my $100 deposit and another $89.40 has been taking from my account? I have used U-Haul over 6 times in the past 10 years and have never encountered these issues until I used this mobile app but after dealing with my money missing, nobody can explain where my money went and the company is still taking money from me, I will never waste my time with this company again! U-Haul has stolen from me and my family! I am a very disappointed customer and out of $189.40 with horrible customer service and lies from my agent on May 1,2020!

I rented a 5x8 trailer from Bend U-haul Bend Oregon on Saturday jan 31 and returned it in McMinnville to Sears Homtown U-haul the rental was $37. Sears hometown was closed sunday afternoon so I left a copy of my paperwork in their drop box and was charged $20 afterhours service fee. This is gouging and a poor business policy on their part and prefer to do as little or no business with uhaul again. $20 dollars to close out a return that was in a day early.is poor business. U-haul needs to rethink their return policy for afterhours I was out of town and had no access to a computer I give them a One Star

Who does not love this American fixture?

I have relied upon this ubiquitous company throughout the ages... from full sized trucks to vans to trailers, hitches, hand trucks and packing materials -- their equipment can fit the bill for any job.

I have not tried the pods yet, but I may do so for small moves. From my experience the small town and suburban offices are more supportive and responsive than are inner city type reps.

They, admittedly are not perfect, but their iconic orange rentals get the job done.

Four stars.

This review is regarding to employment at the coram ny location where i felt i was discriminated against. After completing the application on line few weeks later i was sent all forms of paper to fill out for acceptance of the job, i was given a uhaul employee id, access to the employee site and everything the next step was to be contacted by the manager for that location Lauren who did call like a few weeks later. After speaking on tbe phone i was told to come in for an interview so i did once i got there i could tell because I'm black just moved to a community that is mostly white anyways upon entering she and two of her colleagues started whispering to each other where she then took me to a back room which was more like a closet to so call conduct the interview she asked me 3 question and then told me she will contact me and let me know what is going on. Two weeks passed nothing from her so i called the Hr office to find out what's going on they told me to wait a little longer, so i did. Here goes another two weeks still nothing so i called again and spoke with someone who told me that i am in the system as a new hired and they will call her to call me to tell me what's going on i said ok. Still nothing from her till like another 2 weeks later i got an email saying im terminated now tell me if thats not discrimination because speaking on the phone with lauren before she knew i was black she told me that i was coming in for training and i guess when i got there and she realized i was black she changed her mind but i am in the process of finding a lawyer to start a law suit against her and the company!

Uhaul
3939 W Gandy Blvd
Tampa, FL *******

Rented a truck on 10/13/2019 (for 4 hours). I literally picked up a couch and rented the truck for less than 4 hours. I bring the truck back and have an Uber waiting to pick me up and I tried to hand the keys into the person in the office. The person in the office instructed me to go outside and look for the person checking in the vehicles and I could not find them. I explained to her that I'm dropping off only and provided her the keys and she threatened to charge me additional charges if I did not wait. I left the keys with her and a couple hours later, the Uhual center charged me an extra $170.00 for some bogus damage that never occurred. This place is very sketchy... avoid - - definitely go to a different U-haul center, as I've never had a problem with a different place.

Recently purchased storage unit at U-Haul in Memphis off Illinois Ave. To sum it up the employees are ghetto and/or ratchet; didn't know their job properly enough so me ( the customer) was charged for 2 locks to my unit. Reason being I brought a lock that was meet for trucks. I would have just paid the difference but no it's a whole new fee. Not to mention what's purpose of access cards when the doors have been locked with a key to were here the doors trying to open but are locked. Took a lot more time moving into unit.The picture of lock below was told U-Haul no longer uses these locks; haven't for over 20 years.

I rented a truck for the move to my new house. Having moved several times throughout my life, I have used UHaul a lot.
I can honestly say that this experience with UHaul of Fredericksburg was the best experience yet!
The manager actually called me a few days before the move to make sure everything was in order. There was a problem and we discussed it and came to a mutual agreement that worked for us both.
I must say I was really grateful for the call but I was also pleasantly surprised by the professionalism and the customer oriented attitude of the entire staff. I was truly impressed and happy with the entire experience!

Awful experience with UHaul. Booked and paid for movers through UHaul - guess what, NO SHOW! Then when the movers FINALLY showed up at the UBOX facility - guess what, NO BOX. And then when they miraculously found my UBOX - guess what, they held is hostage because they needed more money even though I paid my deposit up front so I had to pay more money for no reason even though two days before i got an email saying my UBOX is ready to be picked up and the email said nothing about additional money. Extortion - you guessed it. Pass on UHaul - go with PODS theyre a much better more reliable service.

I rented a uhaul to move from Philadelphia to FL. I also paid for their 3rd party companies to move me on both ends. In Philadelphia when I rented the truck I also needed 48 furniture blankets... The woman could only find 41 blankets unfortunately after looking for over an hour. I took the 41 blankets and got on my way. Apparently she never made note I was missing 7 blankets because when I dropped off the truck in fL when I was done they charged me $8 a blanket for the 7 I didn't even get. Because I paid cash for the rental I had to leave $100 deposit when I picked up the truck, I was told they were taking the $42 for the blankets I never got out of the deposit and to call Uhaul for the remainder of my deposit money (terrible customer service at the drop off location).
This $42 was the least off my issues though... The truck leaked and ruined a brand new $1400 mattress. When the men unloaded the truck in fL they told me to notify Uhaul immediately and let them know their truck leaked. The whole one side of my mattress was drenched, it stunk like mildue, and was stained from water damage. I immediately called Uhaul and filed a claim. 3 weeks later I finally get a response that they are not covering the mattress because their trucks are water resistant not waterproof. Really? If that's not a scam I don't know what it.
Have I known the trucks weren't waterproof I would have never rented one. This was a long distance move and we hit rain about 3x on the way. Instead of blankets they should give water proof plastic to people.
To top it off I still haven't received the $100 cash deposit back from them. This company is a scam

I rented a truck two weeks ago for a cross country move, my pickup location has been confirmed TWICE since them. Tonight, the night before I am to pick up truck, at 732PM, when all uhaul places are closed, they changed my pickup to a location 2 HOURS from me! Called, got transferred 3 times then hung up on, called back to be told that it was after hours and my local scheduler was closed! YOU HAVE TO BE JOKING. I am supposed to start moving tomorrow! I will never rent from UHAUL again... ever! Terrible thing to do to a customer. Just added an enormous amount of stress to an already stressful situation. Terrible!

This place doesn't even deserve 1 star. We rented a storage facility at a premium price for a climate controlled inside unit. I was told that my items would be protected from the heat and I trusted them. When we moved our tems out last month, bugs were everywhere. Inside boxes, large and small. The unit had holes with light coming through everywhere. So that took away any climate controlling. Wooden furniture was damaged from the heat and humidity from monsoon activity. Artwork was damaged from all the same conditions. After 2 weeks of promises from manager Javier that he would take care of it, he finally directed me to their insurance company. After several days went by I was informed they declined to do anything as I chose not to pay extra for their insurance. And was told they basically take responsibility for absolutely nothing that happens at their facility, even though they didn't fulfill their end of the contract.

I will never use Uhaul again and if you value your posessions, you should never use their storage unit. You might as well store your things outside. At least it would be free. It cost me $2400 and my stuff got ruined there.