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True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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From the business

Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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True Classic Reviews Summary

Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.

This summary is generated by AI, based on text from customer reviews

service
130
value
128
shipping
131
returns
87
quality
140

We monitor reviews for authenticity

Israel
1 review
1 helpful vote
Follow Robin V.
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Wow
April 11, 2024

Order medium shirts and found out that i need large, i have contacted the support which replied less than 1 minute and they said i can donate the medium to charity and the new items in L are on my way for no additional cost.
This is the second purchase i made in trueclassic platform and im really overwhelmed with the quality of the product and the great customer support.

Date of experience: April 1, 2024
Raleigh C. True Classic Rep
over a year old

We appreciate this review, thank you Robin for your support!

AE
1 review
1 helpful vote
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Top Customer Service & product!
April 8, 2024

I've always been a fan of the tshirts - fit and feel!
However, the last batch I ordered had a few strangely fitting Ts. I reported to True Classic.
And …
Immediately they reached out to me, and asked for my measurements in order to correctly, size me, and therefore resent me my whole order with the perfect size. The final batch was perfect.
The service, the follow up, the reaction, and the action was probably the most seamless and unexpectedly perfect experience.
Thank you

Ps. I'm referring everyone to True Classic

Date of experience: March 29, 2024
Raleigh C. True Classic Rep
over a year old

We appreciate this great review! Thank you so much.

Florida
1 review
1 helpful vote
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I've bought many items from this company and am 100% satisfied with the quality of their product and customer service.

Date of experience: March 25, 2024
Raleigh C. True Classic Rep
over a year old

We appreciate the support Harold!

Michigan
1 review
0 helpful votes
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Make sure you buy the size shirt you always wear. I went by there size chart now my granddaughter has 3 brand new shirts.They shrink big time. Not sure if I will reorder kind of pricey for what you get.

Date of experience: March 24, 2024
Raleigh C. True Classic Rep
over a year old

We are always happy to replace any tees that shrunk! We'll make it right.

GB
1 review
0 helpful votes
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Had an issue with sizing after shrinkage of a t shirt and they were really helpful with advice and dealing with replacement.

Date of experience: March 24, 2024
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this review!

California
1 review
0 helpful votes
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Got polo active pack and non polo active pack. Wore a shirt for the first time from both packs. BOTH! TWO FIRST TIME WEARS IN A ROW. If anything not completely smooth touches the shirt (even in the middle like mine) the threads start to fray. A dried leaf while playing golf in my case. For the price of the shirt and the "active" label that is slapped on it. They should be more durable or at least come with a warning to not be active in the "active" labeled shirts.

Date of experience: March 23, 2024
Raleigh C. True Classic Rep
over a year old

Hi Shaun! We’re so sorry that happened. We’d love to connect and see how that occurred. Of course we’d love to replace the polos too!
Hi Shaun, we messaged you but have not heard back. We'd love to help out!

Kazakhstan
5 reviews
2 helpful votes
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The best quality!
March 7, 2024

The T-shirt I ordered from True Classic Tees arrived later than expected, but the quality of the product was exceptional. Despite the delay in delivery, I was thoroughly impressed by the craftsmanship and durability of the shirt. The fabric was soft, breathable, and of premium quality, making it comfortable to wear. Although there was a slight inconvenience with the delayed delivery, the outstanding quality of the shirt more than made up for it. I would highly recommend True Classic Tees for their superior products, even if there are occasional delays in delivery.

Date of experience: March 7, 2024
Raleigh C. True Classic Rep
over a year old

Thank you so much for this amazing review, Denis. We appreciate the support!

Australia
1 review
1 helpful vote
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My experience from purchasing items, to needing an exchange to a different size was pleasant, swift & overall incredibly positive. The products are soft and of great material, it lives up to the advertisements seen!

Customer Service satisfaction was beyond perfect. A massive appreciation to Hazel, she assisted well above customer service I have received (I work in a Telco Company so I am aware of how service should be), thanks to Hazel it was a must to provide feedback.

Handled all inquiries with efficient, quick and consistent service. Highly recommend TrueClassic! A professional and reliable service, will definitely be purchasing again.

Date of experience: February 29, 2024
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this great experience, Matthew! We appreciate this!

New York
1 review
1 helpful vote
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Fantastic Customer Service
February 14, 2024

When making a mistake on the shipping address I filed a customer service request to adjust the order. Within less than 10 minutes, at 8 pm at night nonetheless, the issue was resolved. Fantastic customer service experiences like this make it very easy to be a returning customer.

Date of experience: February 14, 2024
Raleigh C. True Classic Rep
over a year old

Hi Frank, we appreciate this review so much! Thanks for your time.

Washington
1 review
0 helpful votes
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Not worth the money!
February 18, 2024

My wife bought me three tees about 6 months ago. Collars are already rolling and out of shape. I've got longer and better west from $8.99 tees at Old Navy.

Date of experience: February 10, 2024
Raleigh C. True Classic Rep
over a year old

Oh no, we’re so sorry to hear this! If we can get your order information, we’d be more than happy to replace those tees.

Massachusetts
1 review
1 helpful vote
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Outstanding Customer Service!
February 7, 2024

I just completed my first purchase with True Classic. From start to finish their customer service was so helpful! I made a mistake somewhere when placing my order and one of my shirts was an XL as opposed to the size I intended it to be a L. I sent them a text from a previous communication where they were reaching out to ask if I had any questions. It was late at night so I did not expect to hear back quickly or even at all. I assumed I would need to find an email address and reach out that way. I received a response text within a couple of mins. They instantly changed my order for me and sent a new confirmation email with the correct sizes. They finalized everything within 10 minutes. All I needed to do was send a text. I was impressed and will definitely purchase again! My husband hasn't got to try the shirts yet. If he loves them I will write another review :)

Date of experience: February 7, 2024
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this great review, Nichole! We appreciate this so much.

California
1 review
1 helpful vote
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Excellent Customer Service
January 11, 2024

My husband had an issue with two shirts we ordered and customer service has been nothing but helpful! They are very quick to respond, answered all my questions, and got our issue resolved. They are super polite and I have an amazing experience.

Date of experience: January 11, 2024
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this great review, Alexandra!

Ohio
1 review
1 helpful vote
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T-shirts
January 9, 2024

Purchased t-shirts for my husband. They came in great colors with soft fabric. They washed up great with no shrinkage. Will definitely buy again and check out your other products. Count me as a very satisfied customer!

Date of experience: January 9, 2024
Raleigh C. True Classic Rep
over a year old

We appreciate this amazing review, Denise!

GB
1 review
0 helpful votes
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Excellent service. Great Quality
December 17, 2023

I ordered quite a few of these t shirts and long sleeve tops, for my husband. They didnt quite fit ( my fault). I live in the UK. I wrote to the company. Alladin was very helpful in sorting refund etc and ordering new t shirts. The shirts were great quality.
Thank you!

Date of experience: December 17, 2023
Raleigh C. True Classic Rep
over a year old

Appreciate this great review, Angela! Thanks for sharing this with us.

Canada
1 review
0 helpful votes
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I'm not sure how to feel about this store. Placed my first order for 1 T-shirt just to check it out and make sure the quality is good which it was so, I placed my 2nd order totalling $400. When ordering there was a promo stating if I spent a certain amount of $ I would get some boxers, T-Shirt and a hoodie for free as a gift. I never ended up getting the "gifts" and I've tried reaching out 5 times now with absolutely ZERO response. This left a very bad taste in my mouth and because of their scammy advertisement, I will never order from this place again.

Date of experience: December 13, 2023
Raleigh C. True Classic Rep
over a year old

Hi there! Free gifts needed to be added to the cart in the desired size; I am not seeing that those were ever added to your cart. On November 4th, our team sent over a $75 site credit to cover the cost of those missing items. I see that you chatted our team on November 29, and we asked what items were missing but did not hear back. I am so sorry if those two correspondences were missed; we'd never leave you hanging. I am also happy to resend that site credit!

Florida
1 review
0 helpful votes
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I want Adan to marry me
November 28, 2023

Refer to my title for context clues...
(I need 50 characters so)...

Date of experience: November 27, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for sharing the love, we think Adan is pretty great too!

Finland
1 review
0 helpful votes
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Best support
November 22, 2023

Asked help with returning item that was too small for me and they said they will just send me bigger size and I can donate smaller size I already got away!

Date of experience: November 22, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this great review, we appreciate it!

Canada
1 review
0 helpful votes
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Great service
November 17, 2023

I've always been hesitant to make purchases online because I don't like the hassle of the return process and some companies make it really hard to return or exchange online.

But True Classics email and text bot were both extremally helpful and eager to get the order right free of change.

Date of experience: November 17, 2023
Raleigh C. True Classic Rep
over a year old

Appreciate this great review. Thank you so much, Adam.

Georgia
1 review
0 helpful votes
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Great quality
November 16, 2023

Great quality shirts. Great customer service. I ordered the tall shirts and underestimating the "tall" aspect. Contacted chat support and are returning for the regular fit.

Date of experience: November 16, 2023
California
1 review
0 helpful votes
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Great customer service
November 15, 2023

I had an order I was not happy with and Alladin and Adan quickly resolved the issue and made things right!

Date of experience: November 15, 2023
Raleigh C. True Classic Rep
over a year old

We love to hear this! Thanks for this great review.