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Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.
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True Classic Reviews Summary
Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.
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I'm not sure how to feel about this store. Placed my first order for 1 T-shirt just to check it out and make sure the quality is good which it was so, I placed my 2nd order totalling $400. When ordering there was a promo stating if I spent a certain amount of $ I would get some boxers, T-Shirt and a hoodie for free as a gift. I never ended up getting the "gifts" and I've tried reaching out 5 times now with absolutely ZERO response. This left a very bad taste in my mouth and because of their scammy advertisement, I will never order from this place again.
Refer to my title for context clues...
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Thanks for sharing the love, we think Adan is pretty great too!
Asked help with returning item that was too small for me and they said they will just send me bigger size and I can donate smaller size I already got away!
Thanks for sharing this great review, we appreciate it!
I've always been hesitant to make purchases online because I don't like the hassle of the return process and some companies make it really hard to return or exchange online.
But True Classics email and text bot were both extremally helpful and eager to get the order right free of change.
Appreciate this great review. Thank you so much, Adam.
Great quality shirts. Great customer service. I ordered the tall shirts and underestimating the "tall" aspect. Contacted chat support and are returning for the regular fit.
I had an order I was not happy with and Alladin and Adan quickly resolved the issue and made things right!
We love to hear this! Thanks for this great review.
I would put 10 stars if I could! I ordered a few shirts, and had to return them because I got the wrong size, and the fit of the round hem wasn't right. Their customer service REACHED OUT TO ME to discuss the return! I didn't even know that was possible. They were so kind and offered me a different shirt that would be better fitting for FREE. I also got a 10 dollar credit for giving them my honest feedback. I am amazed with their service! I have never written a review but I feel after such an amazing experience I had to! I will forever buy all of my significant others shirts (and possibly pants) from TRUE CLASSIC!
What an incredible review. Thank you Faden!
I had written a negative comment a few days ago about my order and the fact that the size chart did not accurately reflect the fit of the shirts. I felt it was an expensive mistake to order these online without trying them on. The next day I received an e mail from them letting me know they are sending me the order, at no cost in the next size up so that I could enjoy the shirts! Customer service is rare these days, but they were all over this. Much appreciated!
Thanks for sharing this great review- we appreciate it Bradley!
They sent me the wrong items and they're letting me keep the items they sent and sending me another order with the items I was supposed to get. This is how you take care of an issue and have great customer service for a mistake. Obviously they didn't have to do this cause mistakes happen and could have just exchanged it but I do really appreciate it though.
Appreciate that great comment. Thanks for sharing!
Ran into a tough issue when trying to use gift cards and Cashback on a recent purchase. My code was rejected and it was unknown why - I was told it was because there were sale items, then that the cards were expired. Neither of these seemed like they should be the case, so I continued my conversation with the help team. Throughout the entire conversation they were understanding, proactive, extremely responsive and positive. This could have been a really negative experience, and instead it only convinced that I should continue to trust TrueClassic - well done.
Grateful to hear about this experience!
I ordered v neck shirts from true classic, i recieved them and they were a bit too big. They contacted me asking if i was happy with my shirts. I told them what was up and they said "we want you happy rocking true classic shirts". They sent my one size smaller free of charge. Like i said before they are the real deal. True Classic you are awesome and thank you.
Thanks for this review, you are awesome + we appreciate your time!
I received a shirt that didn't fit but the staff helped size and shipped another to me.
Thank you so much for leaving this review, Merrel!
Had ordered a heap of XL sized shirts but when they arrived realised they were too small….guys at classic tees didn't even worry about a return of product they just posted out the larger size… no quarreling or back n forth…. What a gr8 company to deal with… will donate original shirts to a charity- thanks again guys really appreciate it.
Appreciate this great review, we're honored!
Ordered the wrong size, and when product arrived I was not happy with the fit. Got onto customer service, their communication was excellent, they sent me out a sample in another size which was perfect and then arranging a replacement order straightaway. Great to see a brand sticking to their word and making sure the customer is going to wear the product!
Thanks for sharing this great review!
Sadly the first ordered size doesn't fit. But the support helped me fast and send the right size directly to me. No way to handle this better than that! Big thanks
Appreciate this great review, Rico!
I recently purchased some t-shirts from True Classic, and I must say I'm extremely disappointed with the quality. After just one wash, the fabric around the neckline started pilling like crazy. It's frustrating because I expected better durability, especially given the cost of the shirt. I would strongly advise potential buyers to stay away from this product if you're looking for something that lasts. It's simply not worth the money.
We are so sorry to hear this! We'll reach out to review care instructions + get you some new tees!
We reached out twice via email but unfortunately never heard back.
Their shirts are amazing and their customer service is even better. Thank you so much!
Thanks for this great review, Daniel!
I have been purchasing and wearing these shirts for over a year. Have purchased over 30 shirts and wear them every day. The last 2 shipments I received are different. The sizing is different, label on the shirts look different, and the fabric feels different. Not the same product at all. Will be returning the last 18 shirts I received.
I'm sorry to hear this. Our goal is to always provide the absolute highest quality, best fitting, softest apparel for men. That's a huge shame to hear we didn't live up to that, in this experience.
As far as that fit difference, it's an industry standard to be within a 5% tolerance. We use the same cut specs per size; across all our stuff, but you might see slight variances which relates to the actual fabric (the way it flexes or not, etc). We strive for consistency in all ways. It's crazy to think, but, that 1:1 is actually pretty hard across apparel. We generally do a really good job. Sorry you ran into this issue. I'll reach out and make this right, Debbie!
We reached out twice to Debbie and never heard back.
I originally had issues with fit and quality but when I brought these up with True Classic they were very helpful in resolving my issues. The tee shirts are nice, comfy to wear and they do fit better than most shirts you can by. Wash them in cold water otherwise they shrink a bit.
We are so sorry to hear this Jake. If we can grab your order number, we'd love to help. We do recommend washing on cool water and laying flat to dry; so if you are experiencing continued shrinkage that definitely does not sound right!
Loved the tees. Super comfy - got a size too big and the team we're quick to organise a smaller size order and get it shipped out ASAP.
Absolute Legends!
Cheers
Thanks for this thoughtful review, Antony!
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Hi there! Free gifts needed to be added to the cart in the desired size; I am not seeing that those were ever added to your cart. On November 4th, our team sent over a $75 site credit to cover the cost of those missing items. I see that you chatted our team on November 29, and we asked what items were missing but did not hear back. I am so sorry if those two correspondences were missed; we'd never leave you hanging. I am also happy to resend that site credit!