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TripFactoryReviews 320

3.1

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TripFactory Reviews Summary

The reviews for the company reveal a polarized reputation, with a mix of positive and negative sentiments. On one hand, some customers appreciate the well-organized trips, effective communication, and accommodating service, highlighting successful experiences on multiple occasions. Conversely, a significant number of reviews express frustration over poor customer service, unresponsive staff, and mismanagement of travel arrangements, leading to negative travel experiences. Common complaints include lack of follow-up after payment, rude behavior from employees, and issues with bookings and refunds. Overall, while the company has a loyal customer base, it faces serious challenges in consistency and reliability.

This summary is generated by AI, based on text from customer reviews

shipping
20
returns
21

We monitor reviews for authenticity

India
1 review
2 helpful votes
Follow GuruPrasad g.
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About TripFactory. Com
December 16, 2016

It was a awesome experience with trip factory and associates were very much helpful in solving all the questions.
Trip was well planned by the associate. Thumbs-up

Great job Trip factory.

Date of experience: December 15, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

Virginia
1 review
2 helpful votes
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Excellent Service
December 12, 2016

Excellent Resort and everything was planned very nicely.

Date of experience: December 12, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

India
1 review
1 helpful vote
Follow Praveen K.
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Very good
December 8, 2016

The trip has been a memorable one. We had a very wonderful stay at Misty Mountain resort. Driver was very calm, polite and helpful.
Thank you for making the Allepy House boat experience unforgettable.

Date of experience: December 8, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

India
1 review
1 helpful vote
Follow Sandeep S.
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Never had to worry at any point. Great follow everyday to ensure smooth stay and travel. Excellent experience..

Date of experience: December 5, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

India
1 review
0 helpful votes
Follow Venkat K.
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An unique and beautiful experience. We did 5 days/4 nights exploration in Kerala with 3 year old kid and never had a dull moment. Bhavya's recommendations were great and all the hotel's we stayed were comfortable and had a pleasant experience. We had little bit hiccup on finding motor boat cruise but Bhavya followed up with supplier and made sure we boarded the boat. That's exactly what Customer service is about and trip factory seems to excel in the service.

Our driver Santosh who greeted us in Cochin Airport and accompanied us for all 5 days was much knowledgeable about Kerala and super friendly. He made sure it's comfortable 4-5 hours winding roads journey experience in Kerala especially with our restless 3 year old. He took us to all touristy and non-touristy attractions and he was our photographer through out the trip!

I will definitely recommend to family and friends. Once again thanks bhavya for making our holiday special!

Regards,
Venkat

Please note:
Hotels we stayed -
Munnar: Chandys windy woods (2 nights)
Thekkady: Zvasitana Ventara (1 night)
Alleppey: Lemon tree Vembanad (1 night)

On a negative side, please avoid Lemon tree on Alleppey where rooms had pungent smell, stale food and limited buffet. They have no idea on how to prepare coffee/tea and ended up serving us instant coffee.

Date of experience: December 5, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

India
1 review
0 helpful votes
Follow krutika k.
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Enjoyed
December 3, 2016

Hello friends...
First of all I thank TRIP FACTORY for giving us most memorable trip package of andamans. Very affortable price and all the beutiful experience. Cordinations of team members and tour guid from initial to final was very cooerative. Keep it up good job. Trip factory satisfies the tourist. Once again I thank you trip factory team. Keep growing. Keep some one posting that money is wasted then they are wrong.
From krutika khandolkar... GOA

Date of experience: December 2, 2016
vinay g. — TripFactory Rep
over a year old

Dear Madam,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

India
1 review
0 helpful votes
Follow Mandeep S.
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Trip to andamans
December 2, 2016

Perfect trip and affordable for the pocket. Thanks a ton to trip factory

Date of experience: December 1, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

India
1 review
0 helpful votes
Follow Tushar K.
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Great Planning, Coordination and Execution by the staff.
Hotels offered were beyond the expectations. Great food and hospitality.
Helpful staff. On-time availability of cabs.

Honeymoon, a most important moment for couples is beautifully planned by TripFactory folks and would recommend to others.

Date of experience: November 29, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

India
1 review
0 helpful votes
Follow Gayatri p.
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One of the best travel experience so far... The trip was planned really well. Itinerary was selected and planning really well. Kritgy raj was extremely helpful and promt. The coordinators in andaman were also good. My only low exp was the hotel at port blair for day 1 or else all other hotels were great and the government ferry to Neil's island. I really enjoyed this trip and would recommend it to everyone with family, travelling solo or couples

Date of experience: November 28, 2016
vinay g. — TripFactory Rep
over a year old

Dear Madam,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review

India
1 review
0 helpful votes
Follow Karthikeyan M.
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These guys were awesome. I never waited Anywhere for the cab or for their person. They are waiting for us and never made us unhappy. Will be referring trip factory and definitely will do next trip later. Keep it up guys..

Date of experience: November 24, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

India
1 review
0 helpful votes
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Thanks tripfactory
November 21, 2016

The trip was wonderful. All the arrangements were done in advance, so there were no glitches. Thanks tripfactory!

Date of experience: November 21, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

India
1 review
1 helpful vote
Follow Harish S.
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BEST SERVICE & PLANNER
November 21, 2016

Best service in Hotel as well from Driver... will plan all trips from TripFactory..

Date of experience: November 21, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

India
1 review
0 helpful votes
Follow Anusha R.
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It was a worst experience we faced when we had to book for a resort in Baga Goa. They had booked a worst hotel for us in Baga (Camelot) saying room is super deluxe grabbing 10k already but the room is not worth it. Rigt from landing to Goa because of no proper communication with taxi agents over in Goa we had to wait and wait taxi never did arrive.
We needed a hotel near to Baga beach but the resort what these site booked wer really far from beach promising us that it's just near. Same the case with taxis we never got it.
It's a worst experience the booking people themselves don't know what they are doing. We lost the money worth for nothing. DO NOT EVER TRUST THIS TRIP FACTORY.

Date of experience: November 19, 2016
vinay g. — TripFactory Rep
over a year old

Dear Madam,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity again to prove that we can do much better.

Texas
1 review
0 helpful votes
Follow Shaziya P.
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Leisure Time In Bali
November 19, 2016

It was a nice experience. The guide in Bali was really informative and explained everything about the Bali including History. Charvi has provided an awesome assistance with designing the package(which fulfilled all our requirements).
All in all we had a great time in Bali. :)

Date of experience: November 18, 2016
vinay g. — TripFactory Rep
over a year old

Dear Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

India
1 review
0 helpful votes
Follow Drashtant N.
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TripFactory Feedback
November 6, 2016

The tour was excellent. We enjoyed a lot. TripFactory has managed the tour very well. Everything was well planned, All hotels and travelling agent was perfect.

Date of experience: November 5, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

India
2 reviews
0 helpful votes
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Tension Free
October 30, 2016

Once I contacted her, Ms. Leena Kartha has taken lot of interest in organising our trip to Sri Lanka. She took special pains to make our programme a grand success. True to her word, the programme went on very well. We really enjoyed the Srilankan trip and came back to India.

Date of experience: October 27, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir/Madam,
Thank you for your valuable feedback. We look forward to serving you again!

India
1 review
0 helpful votes
Follow B H.
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Trip Factory helped me book to Andaman Tour Package one a very reasonable price along with the right set of Hotels Provided. At first I was skeptic about the site and the plan of the tour, because at a point of time, there was no confirmation of the hotel for me even before 4 days of my travel, but they have promised and has given me a upgraded and a better hotel with private beach. I strongly recommenced to plan your trip with these guys. They will make everything smooth. Unlike the big sites like makemytrip or clear trip or in-fact for any other websites, they cannot even make things better at such a price as trip factory did those thing for me.

Date of experience: October 24, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!

India
1 review
1 helpful vote
Follow Sandip K.
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It was a very pleasant and happy stay. We chose trip factory over other trip providers as have heard that it is good and our experience was also good. The trip to Kochi, Munnar, Alleppey and arithrapilly waterfalls has been well organised. Our driver Prasad was also very decent and Well behaved and had proper knowledge about territory. The hotel I cloud and its staff was helpful and kind enough. So we will plan our next trips also with trip factory and looking for the same good experience and hospitality with good amount of discount. Thank you.

Date of experience: October 24, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.

India
1 review
0 helpful votes
Follow Abhishek C.
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Pleasant experience
October 26, 2016

Had a nice experience on planning a surprise trip for wife to Andamans. Rescheduling of the trips also went smooth.

Date of experience: October 24, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

California
1 review
0 helpful votes
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Excellent
October 22, 2016

Excellent follow-up and well planned by Trip Factory

Date of experience: October 20, 2016
vinay g. — TripFactory Rep
over a year old

Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!

From the business

TripFactory, India's Largest Holiday Store provides the largest selection of holiday packages globally. You can book holidays online or with help of a expert.


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