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The reviews for the company reveal a polarized reputation, with a mix of positive and negative sentiments. On one hand, some customers appreciate the well-organized trips, effective communication, and accommodating service, highlighting successful experiences on multiple occasions. Conversely, a significant number of reviews express frustration over poor customer service, unresponsive staff, and mismanagement of travel arrangements, leading to negative travel experiences. Common complaints include lack of follow-up after payment, rude behavior from employees, and issues with bookings and refunds. Overall, while the company has a loyal customer base, it faces serious challenges in consistency and reliability.
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It was a awesome experience with trip factory and associates were very much helpful in solving all the questions.
Trip was well planned by the associate. Thumbs-up
Great job Trip factory.
Excellent Resort and everything was planned very nicely.
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
The trip has been a memorable one. We had a very wonderful stay at Misty Mountain resort. Driver was very calm, polite and helpful.
Thank you for making the Allepy House boat experience unforgettable.
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
Never had to worry at any point. Great follow everyday to ensure smooth stay and travel. Excellent experience..
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
An unique and beautiful experience. We did 5 days/4 nights exploration in Kerala with 3 year old kid and never had a dull moment. Bhavya's recommendations were great and all the hotel's we stayed were comfortable and had a pleasant experience. We had little bit hiccup on finding motor boat cruise but Bhavya followed up with supplier and made sure we boarded the boat. That's exactly what Customer service is about and trip factory seems to excel in the service.
Our driver Santosh who greeted us in Cochin Airport and accompanied us for all 5 days was much knowledgeable about Kerala and super friendly. He made sure it's comfortable 4-5 hours winding roads journey experience in Kerala especially with our restless 3 year old. He took us to all touristy and non-touristy attractions and he was our photographer through out the trip!
I will definitely recommend to family and friends. Once again thanks bhavya for making our holiday special!
Regards,
Venkat
Please note:
Hotels we stayed -
Munnar: Chandys windy woods (2 nights)
Thekkady: Zvasitana Ventara (1 night)
Alleppey: Lemon tree Vembanad (1 night)
On a negative side, please avoid Lemon tree on Alleppey where rooms had pungent smell, stale food and limited buffet. They have no idea on how to prepare coffee/tea and ended up serving us instant coffee.
Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Hello friends...
First of all I thank TRIP FACTORY for giving us most memorable trip package of andamans. Very affortable price and all the beutiful experience. Cordinations of team members and tour guid from initial to final was very cooerative. Keep it up good job. Trip factory satisfies the tourist. Once again I thank you trip factory team. Keep growing. Keep some one posting that money is wasted then they are wrong.
From krutika khandolkar... GOA
Dear Madam,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
Perfect trip and affordable for the pocket. Thanks a ton to trip factory
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
Great Planning, Coordination and Execution by the staff.
Hotels offered were beyond the expectations. Great food and hospitality.
Helpful staff. On-time availability of cabs.
Honeymoon, a most important moment for couples is beautifully planned by TripFactory folks and would recommend to others.
Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
One of the best travel experience so far... The trip was planned really well. Itinerary was selected and planning really well. Kritgy raj was extremely helpful and promt. The coordinators in andaman were also good. My only low exp was the hotel at port blair for day 1 or else all other hotels were great and the government ferry to Neil's island. I really enjoyed this trip and would recommend it to everyone with family, travelling solo or couples
Dear Madam,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review
These guys were awesome. I never waited Anywhere for the cab or for their person. They are waiting for us and never made us unhappy. Will be referring trip factory and definitely will do next trip later. Keep it up guys..
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
The trip was wonderful. All the arrangements were done in advance, so there were no glitches. Thanks tripfactory!
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
Best service in Hotel as well from Driver... will plan all trips from TripFactory..
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
It was a worst experience we faced when we had to book for a resort in Baga Goa. They had booked a worst hotel for us in Baga (Camelot) saying room is super deluxe grabbing 10k already but the room is not worth it. Rigt from landing to Goa because of no proper communication with taxi agents over in Goa we had to wait and wait taxi never did arrive.
We needed a hotel near to Baga beach but the resort what these site booked wer really far from beach promising us that it's just near. Same the case with taxis we never got it.
It's a worst experience the booking people themselves don't know what they are doing. We lost the money worth for nothing. DO NOT EVER TRUST THIS TRIP FACTORY.
Dear Madam,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity again to prove that we can do much better.
It was a nice experience. The guide in Bali was really informative and explained everything about the Bali including History. Charvi has provided an awesome assistance with designing the package(which fulfilled all our requirements).
All in all we had a great time in Bali. :)
Dear Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
The tour was excellent. We enjoyed a lot. TripFactory has managed the tour very well. Everything was well planned, All hotels and travelling agent was perfect.
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
Once I contacted her, Ms. Leena Kartha has taken lot of interest in organising our trip to Sri Lanka. She took special pains to make our programme a grand success. True to her word, the programme went on very well. We really enjoyed the Srilankan trip and came back to India.
Dear Sir/Madam,
Thank you for your valuable feedback. We look forward to serving you again!
Trip Factory helped me book to Andaman Tour Package one a very reasonable price along with the right set of Hotels Provided. At first I was skeptic about the site and the plan of the tour, because at a point of time, there was no confirmation of the hotel for me even before 4 days of my travel, but they have promised and has given me a upgraded and a better hotel with private beach. I strongly recommenced to plan your trip with these guys. They will make everything smooth. Unlike the big sites like makemytrip or clear trip or in-fact for any other websites, they cannot even make things better at such a price as trip factory did those thing for me.
Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
It was a very pleasant and happy stay. We chose trip factory over other trip providers as have heard that it is good and our experience was also good. The trip to Kochi, Munnar, Alleppey and arithrapilly waterfalls has been well organised. Our driver Prasad was also very decent and Well behaved and had proper knowledge about territory. The hotel I cloud and its staff was helpful and kind enough. So we will plan our next trips also with trip factory and looking for the same good experience and hospitality with good amount of discount. Thank you.
Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
Had a nice experience on planning a surprise trip for wife to Andamans. Rescheduling of the trips also went smooth.
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
Excellent follow-up and well planned by Trip Factory
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
Answer: All they naysayers read what 99% of our customers say first hand about tripfactory
Answer: Yes they are trustworthy... recently booked trip to Srinagar through trip factory.
Answer: Yes please check your thousands of good reviews online
Answer: Yes, don't worry the website is trustworthy. Gsingh
Answer: Dear Mr Mehra, TripFactory comes from the Founders and investors of large businesses like via.com and mystifly.com - they have been in biz of over 10 years. They are highly reliable, having their own operations in Switzerland, teams in spain and UK. There are 1000 people in India with offices in multiple cities with head office Bangalore. Pl do not hesitate and book. Regards, Vinay
Answer: Pl let us know Mam, happy to serve you! Do let us know what is that we can help you with.
Answer: Well mam, i dont want to be biased as i work for the company. All our drivers are on punctual schedule, centrally monitored and locally administered. So there is two levels of checks and also you will have a consumer side app where you can track your drivers on it., just like uber.
Answer: You should be fine. Do not worry. We are a reliable company and you will not have any surprises. We have a full setup in bkk, pataaya and phuket.
Answer: Shreya: We are 100% reliable, Shreya. We would love to take care of your trip. We will ensure your holiday is good.
Answer: [email protected] would be a good place to start, or go to www.tripfactory.com and submit a lead,
TripFactory, India's Largest Holiday Store provides the largest selection of holiday packages globally. You can book holidays online or with help of a expert.
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Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!