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The reviews for the company reveal a polarized reputation, with a mix of positive and negative sentiments. On one hand, some customers appreciate the well-organized trips, effective communication, and accommodating service, highlighting successful experiences on multiple occasions. Conversely, a significant number of reviews express frustration over poor customer service, unresponsive staff, and mismanagement of travel arrangements, leading to negative travel experiences. Common complaints include lack of follow-up after payment, rude behavior from employees, and issues with bookings and refunds. Overall, while the company has a loyal customer base, it faces serious challenges in consistency and reliability.
This summary is generated by AI, based on text from customer reviews
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TripFactory has always helped us with great service. Our recent experience for a 3N/4D trip to Mysore & Coorg was no different. I will highly recommend TF to others. Our best wishes to the entire TF team.
We planned for a trip for Wayanad and searched for best tour operators in google and got to about trip factory, in quick i mentioned about our plan, and very soon got call from Bhavya, our tour coordinator. From that moment she was very helpful in organizing out trip. Right from providing options fr resorts she was very informative and till we boarded our train to wayanad she was there to help.
We Got best deals from resorts and we choosed "Meenmutty Heights", Best resort i have ever been to.
Such a beautiful place. Our group of 25 members were so happy with the trip and brought back lot of happy memories.
A very special mention to our Driver Shyju and Bhiju. They took care of us from the moment we reached kozhikode and untill we boarded our train back to chennai.
Thank you Trip factory and bhavya..
Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Me and my wife spent 4N/5D in in Kashmir, Pahelgam and Gulmarg. The service, guides, lodgings and experiences we had in each location were awesome. Trip Factory made everything easy we were greeted each step of the way, enabling us to enjoy our trip without the normal stress of traveling in another state. We enjoyed a night stay in House boat in Dal lake, It was picture perfect and comfortable, plus we could see the beauty of nature from our room. In Gulmarg and Pahelgam the hotel and sight seeing was great. Me Anuj and my wife Megha would like to thank to "Trip Factory", Who gave us an opportunity to relax at the a pleasent hotel and awesome tour, as well as amazing restaurants.
Dear Madam,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Excellent service. We had booked itinerary for Leh, Ladakh for 10 days and everything was arranged very well. I was little afraid of booking a trip online after once been cheated by some other travel agency (named Trip Times Now). But Trip Factory proved me wrong. Right from the day 1 till they always follow up with you. They will keep in touch with you before and during the trip. Everything was very smooth. The hotels booked were also pretty decent. Also, they made sure the driver reaches on time to pick and drop us from airport and to the spots.
Keep up the good work. Looking forward for the next trip with Trip Factory. Thank you.
Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
I booked a trip from them, they took 25% of the money and then changed the hotels to the worst place possible. If i see their executive i will get the hell out of him. Don't go for them, better book your own package.
http://www.tripfactory.com/trip/trip-review?cnf=TFN0010ET8O
Dear Sir,
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at [email protected].
This is the second time we have worked with Shahul and Tripfactory for a family vacation. This time it involved an overseas vacation in Maldives. Having worked with us earlier, we were presented with various options according to our needs. The finalizing the options took some time, but in the end we thoroughly satisfied.
The island resort was top class. The high speed boat rides from airport to hotel and vice-versa was very thrilling. There were many exciting water sports activities at the resort. The food options were amazing. We could find so many India (veg) options at the resort.
The flight was not bad except that the timing could have been more comfortable; but not too many choices from the airlines!
There was one small issue which had come up while we were at the Maldives hotel, but both Shahul and his supervisor were very quick to respond overnight and took care of the issue.
I would recommend Tripfactory to my friends and family for the ir vacation plans. I would also take the opportunity to say that it was good working with Shahul again.
Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Our trip was to multiple locations and involved multiple activities and multiple services providers. Martina handled it like a superstar and we hardly had any glitches. We were provided everything as promised and never was left stranded wondering " what next "? We also were travelling as a big fat Indian family with 12 people ranging from 3 year old to 65 year old and every age group was well taken care of.
The guides allotted were excellent with their skills. Local Agent "Sahil" was an add-on superstar but Martina definitely takes the 1st place and I would definitely recommend trip-factory to friends and family only because of these two.
Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
I am indeed thankful to all the team members of TripFactory who rendered flawless service right from inception till completion of our tour from 29th June 2017 to 5th July. My special thanks to Ms Mañasa and Sourav who were assigned for our trip. Their service even beyond duty hours is really appreciable. I hope to take their services in future for domestic and foreign trips. Hotel Singee Palace arranged by them was fantastic. Though being 3 star, the service, food etc not less than any 5 star hotel in Leh. Every member of our group is thankful to Trifactory.
Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
It was a great experience, thanks to TripFactory and a special thanks to Sunitha our trip advisor.
Everything was arranged so precisely and very nicely.
Thanks for the wonderful trip.
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
The best ever trip I had... We went to Singapore n malaysia it was 10 days tour... I was a lot of fun travelling... The bookings were perfect n we did not face any difficulty... Our trip advisor mrs. Sunitha was very kind n helpful. She was even ready to help in midnight upon calling... Thanks sunitha mam n trip factory as team to make our trip memorable...
Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
We had an excellent holidays in Thailand with the Trip factory.Our entire tour was awesome and the Trip factory did a wonderful job by organising sightseeing, transports and the hotel accommodations. Mala was our trip advisory and she did an excellent job. Looking forward for more trips through the Trip factory.
Dear Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
We enjoyed a lot in Munnar and Alleppy. It was a wonderful trip for us.
One of the memorable trip for us.
Thank you for providing the arrangements
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
Dear,
I had booked a trip with Trip Factory in June 2017. With five senior citizens in our party and monsoons round the corner, we had major apprehensions on how the trip would go. Hats off to Subham who worked with so much perseverance and dedication to suggest destinations which could address all our requirements. The best part was that even though we had aid full amount in advance, when there was a requirement to shift ourplace of stay, Trip Factory assured that we can go ahead and they will refund the balance! The transport and driver provided to us (Shekhar) were excellent. They could keep in mind for the future that Madikeri Heritage is not as good a hotel as it was made out to be,, but we had decided to stay closer to the centre of town due to senior citizens and that requirement was met, A very enjoyable trip with Trip Factory. Thanks!
Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
Truly professional and delightful services from TripFactory; right from enquiry to response to booking to itinerary execution and coordination thereof. Just perfect! I am extremely happy and satisfied with their services. Such was the level of their good service that I have already recommended TripFactory to all my friends and relatives. Here, I must mention about their unique online tour presentation and the systematic, elaborate detailing of the package offered impressed me the most, which in turn gave me the confidence to go ahead with TripFactory. And, voila, my Hong Kong trip turned out to be a dream tour! On price front too, they are quite competitive - in fact better than the known ones - delivering best on their promises and commitments.
Now on, I am permanently hooked on to TripFactory. Keep doing the good work!
Anil Bisht
Dear Sir,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
Excellent trip and best moments are in our pocket due to Ramesh, Driver who assist us during the trip.
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
In shimla and chandigarh very gud hotels and nice service. Driver Nature is very gud. Very nice trip.we all enjoyed
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
This summer my kids decided to travel to Andaman islands seeing some documentary on national geographic. I started googling and landed on tripfactory.com. My enquiry was attended by location specialist Mary. She proposed 7 options from which i decided on the best suited plan for my family. Really thank Mary & the entire Tripfactory team for the wonderful trip. One thing i was really impressed was daily call from tripfactory team to enquire if every thing was going on well... thanks team once again and keep up the good job...
Andaman is heaven with pristine beaches and lush green environment. It is a must visit place in the world...
Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review
I book my trip for bali tripfractory executives starting they will say all you get in package after paying money they will say it is not in package so please before paying money you confirm all the package
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
That was an awesome experience. Everything was taken care. Nicely organized and had an life time experience. Will surely recommend to all my friends :)
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
Our Trip Link: http://www.tripfactory.com/trip/trip-review?cnf=TFN000V7934
We missed all our destination and Hotel bookings because of tripfactory planned our tour. All schedule spoiled.
We spend 1, 05, 000.00 Rs. And What we seen is nothing. Yes nothing so beware!
How you feel when you are with family and driver threten in deep jungle.
Just dont go with tripfactory. Horrible Experiance. I am still scared
1)They dont know how to plan holidays. They will send worst driver.
2)Sweet talker, They will not receive call when you actual need.
3)Overcharged trip. If you got your own trip cost will be less than half then they charged
4)Still waiting for resolution. I think its not possible
Dear Sir,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity again to prove that we can do much better.
Answer: All they naysayers read what 99% of our customers say first hand about tripfactory
Answer: Yes they are trustworthy... recently booked trip to Srinagar through trip factory.
Answer: Yes please check your thousands of good reviews online
Answer: Yes, don't worry the website is trustworthy. Gsingh
Answer: Dear Mr Mehra, TripFactory comes from the Founders and investors of large businesses like via.com and mystifly.com - they have been in biz of over 10 years. They are highly reliable, having their own operations in Switzerland, teams in spain and UK. There are 1000 people in India with offices in multiple cities with head office Bangalore. Pl do not hesitate and book. Regards, Vinay
Answer: Pl let us know Mam, happy to serve you! Do let us know what is that we can help you with.
Answer: Well mam, i dont want to be biased as i work for the company. All our drivers are on punctual schedule, centrally monitored and locally administered. So there is two levels of checks and also you will have a consumer side app where you can track your drivers on it., just like uber.
Answer: You should be fine. Do not worry. We are a reliable company and you will not have any surprises. We have a full setup in bkk, pataaya and phuket.
Answer: Shreya: We are 100% reliable, Shreya. We would love to take care of your trip. We will ensure your holiday is good.
Answer: [email protected] would be a good place to start, or go to www.tripfactory.com and submit a lead,
TripFactory, India's Largest Holiday Store provides the largest selection of holiday packages globally. You can book holidays online or with help of a expert.
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Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!